How can we help?
Billing basics on Twitter Ads
To start a Twitter Ads campaign, you'll need to add an active card to your Ads Account. You can add one of our accepted credit or debit cards to your Ads Account in the "Payment Methods" tab. Read below for more.
Credit and Debit Cards
Self-serve advertisers can pay for Twitter Ads using credit and debit cards. Twitter accepts payments in the official currencies of all countries where the Twitter self-service ads product is available. For a complete list of these countries, please reference this article.
Credit / Debit Card How to's
-
Accepted cards
Arrow down iconTwitter Ads accepts the following credit cards as a payment source:
- Visa
- MasterCard
- American Express
- Discover
- Diners Club*
- JCB**
We also accept debit cards that have a Visa, MasterCard, or American Express logo.
*Note: Diners Club is only accepted in the United States.
**Note: JCB is only accepted in JP yen or USD.
-
Add a card to your ads account
Arrow down icon- Log in to ads.twitter.com
- Click on your account name in the top right corner
- From the drop-down menu select "Payment methods"**
- Select the "Add new funding source" button in the top-right corner
- Select the funding source method you would like to add, then click "Next". Even if you'd like to add a Debit card, select "Credit card"
- Enter your card number, expiration date, billing address, etc
- Click "Proceed to confirmation" and confirm
- Your card will go through an internal check
- You're all set! If your card is approved, it will appear as "Valid" in the Payment methods tab, and you're ready to start your campaigns
**Can't find the Payment methods button? Scroll down to our FAQ.
-
Change or switch your card
Arrow down iconSwitch billing to an existing card
- Go to ads.twitter.com and click on your account name in the top right corner
- From the drop-down, select "Payment Methods". You’ll be taken to the page where you can add, delete, and manage your card information.
- If the card you’d like to select has already been added, click on the credit card. Then click the "Mark as default" button. Your campaigns will now be billed to the card you’ve selected.
Switch billing to a new card
- Click "Add new funding source" in your ads account and fill in the relevant card fields
- Check the "Make this card the active, default payment method" box
- Click Proceed to confirmation and confirm that the information you’ve entered is correct. Click "Add this card" once you’ve verified the information.
- Your card will then go through an approval process. Once we’ve determined that the new card you’ve entered is valid, it will display the Active Card badge.
Once this card is active, all your campaigns being billed to a card will be switched over to the new, active card.
-
Deleting a card
Arrow down iconIn order to delete your card, we require that all campaigns have been paused for more than 48 hours and you do not have an unbilled balance. If your campaigns are showing as something other than "Running" or "Paused" (expired, exhausted, halted, etc.), you will need to delete your campaigns in order to delete your credit card.
To delete your card,
- Click on your account name in the top right corner on ads.twitter.com
- From the dropdown, select "Payment methods"
- Navigate to the payments page where all of your credit card information is stored
- Select the "Delete" button listed under the credit card information
From there, you will then be able to successfully remove the card on file as a viable payment method. Note this will only be clickable if your campaigns have been paused for 48 hours and you do not have an unbilled balance.
Having trouble? If your campaigns are in a non paused state (expired, exhausted, halted, etc.), you will need to delete your campaigns in order to delete your card.
-
Where do I find my bill / invoice?
Arrow down iconIf you would like to view your Twitter Ads invoice, you can find this on the "Billing History" page. To access the Billing history page, click on your profile name in the top right corner of your Ads dashboard and select "Billing history".
Once selected, you will then be able to view all of the invoices sent to your advertising account.
We recommend switching the dropdown bar on the right-hand side of the page to "Full billing history", which will display all invoices for your account.
Due to our billing system rules, you may either be charged on your credit card as often as once a day or at a maximum of 7 days.
The billing period for which you have been charged is noted on the Billing History page for each transaction in your account. You can verify the exact date range of your charges by referencing this page, it is also available on the PDF invoice on the same page.
Credit / Debit Card FAQ's
-
How often will I be charged?
Arrow down iconDue to our billing system rules, you will be automatically charged on your credit card anywhere from once a day to a maximum of every 7 days. How frequently you're charged depends on how quickly your campaigns hit your credit limit.
We automatically bill according to three scenarios:
- You spend 25% or more of your credit limit in a single day. Here, you will be billed immediately for that day. For example, if your credit limit is $200, and your campaigns spent $50 or more in a day, you will be charged immediately that day for the amount you spent.
- You spend less than 25% of your credit limit in a single day. Here, you will be billed every 7 days. For example, if your credit limit is $200, and your campaigns spend $0.00-49.99 in a day for seven days in a row, you will be charged on the seventh day for that total spend of Days 1-7.
- Your spend varies by day. For example, if your credit limit is $200, and on Day 1 your campaigns spent $49.99 (under 25% of credit limit). Then, on Day 2 your campaigns spend $55 (over 25% of credit limit). You will be billed immediately on Day 2, for your total spend on Day 1 + Day 2 ($104.99 + tax).
Unfortunately we do not offer the option to choose when you are charged, it happens automatically by our systems per the above rules. You can learn more about credit limits, including how to request a credit limit increase here.
Each time you are Invoiced is called a "billing period". You can see all the billing periods you've been Invoiced on the Billing History page, where you'll see each transaction in your account. You can verify the exact date range of your charges by referencing this page, it is also available on the PDF invoice on the same page.
-
I can't find the payment methods tab
Arrow down iconTo find your Payment methods tab, first log into your Twitter Ads account at ads.twitter.com. In the top right corner you can click on the Account tab, and select "Payment methods" from the dropdown.
If you are still unable to access the Payment methods options, feel free to reach our to our support team and we'd love to help assist you. To do this, go to ads.twitter.com and in the top right corner click on the "Help?" button. From there, you will then be able to fill out the advertiser form and our team can help assist you via email.
-
How do I raise my credit limit?
Arrow down iconA credit limit is the daily maximum amount that Twitter will allow your ads account to spend. When your campaigns reach this credit limit, they will be halted until you are billed, and the charges are paid.
Twitter automatically increases credit limits based on certain conditions. However, if you need your credit limit increased before this is automatically applied, you can file a Support Case inquiry at ads.twitter.com/help. Our team can process the request provided your account meets certain criteria.
-
I would like to request a refund
Arrow down iconIf you would like to file a refund request, please file a support ticket by clicking here.
Please note that if upon investigation our team does not identify any billing or technical errors, we are unable to process your refund request.
-
What is my credit card security code (CVV/CVC)?
Arrow down iconA credit card’s security code (CVV/CVC/CSC) is a 3 or 4 digit code that is not part of the credit card number. It is typically printed on the back of your card, but the location may vary per card:
-
Are there other payment options?
Arrow down iconAt this time credit and debit cards are the only payment option available for self-serve advertisers.
If you're spending or planning to spend $5000 USD or pro-rated equivalent per month on Twitter Ads, you may be eligible for an Insertion Order. More here.
Looking for more billing info and FAQ's?
Check out our other payment pages: Billing Invoices | VAT tax | Advertiser Coupons | Credit Limits | Ads Currency