Not one risk-culture model suits all
All corporate stakeholders should be considered, not just the customers.
Regulation does not ensure better behaviour
The key problem for organisations is they don't really know how to create the right culture and make sure it sticks.
Hired for skills, let go for behaviour
Organisational culture is understanding what motivates individuals and why they are engaging in the conduct they are, says KPMG's Sally Freeman.
Banks can gain competitive advantage through customer service
Claims of interest rate rigging, denials of life insurance claims and accusations of poor financial advice have put the banks at the centre of a national debate about corporate culture.
Cultural fingerprints show organisation's priorities
Moments of truth is how KPMG's Adrian Fisk describes the cultural fingerprints that companies leave on important documents like board papers and financial reports that reveal the true DNA of the organisation .
