Promise to Pay

Times may be increasingly tough for businesses, but certainly one area of business that are perhaps thriving on recent conditions are debt collection agencies as the number of delinquencies continues to rise. However, many debt collection agencies are still operating inefficient protocols and processes when it comes to retrieving money owed. The competition are getting smart by automating their systems, allowing live call centre agents to concentrate on retrieving the delinquent accounts with large outstanding balances.

Most people are probably familiar with inbound IVR systems, where we listen to a set of pre-recorded messages and then act on our keypads accordingly until we can complete the call our self, or be put through to the relevant person. However, IVR systems can also be applied to outbound messaging in order to reduce overheads and speed up existing processes. By using Key IVRs outbound IVR service, debt collection agencies and other companies can deliver a self-service option to perhaps low priority debtors, thus freeing up time for the call centre agents to chase the big fish.

Promise to pay arrangements validate a customers payment card and then create a future transaction to be taken at a time suitable for both parties. Our PCI-DSS compliant platform retains the transaction details, meaning that you do not have to.

Real-time transaction information is available through your own secure web portal and automated daily reporting.