IVR Ready Reckoner

Number of staff handling payments:
Number of hours per day payment handling is open:
Bear in mind that an IVR is open 24 hours a day, 7 days a week including Bank Holidays!

% IVR Saving

95%

* Assumes a salary rate equal to the Minimum Wage directive effective 1/10/2008
** Assumes National Insurance rates effective 5/4/2008
*** The IVR is a commission based service with a minimum usage of 5000 minutes per month at the current rate of 2.2p per minute, paid monthly

Note:
Bank processing charges, merchant account charges, telephone line rentals and telephone call charges are all assumed to be at consistent rates whether the IVR or Customer's own payment solutions are used.