Parking tickets and Penalty Charge Notices (PCN) are part of lifes little grievances. Issuing fines for illegal and obstructive parking is only half the battle, collecting payment for the ticket or fine can be problematic. We aim to make the whole process as painless as possible for the customer, by making it quick and simple for them to make the payment. Key IVR have achieved this through many years of testing and Quality Assurance, making the steps to follow clear and swift as possible and also speeding up the validation process for future calls if needed.
Our Phone Parking and PCN IVR systems lets callers:
- Pay 24 hours a day, 7 days a week regardless if the call centre is open or not.
- Deal with an automated system, so no need to wait to be put through to a live agent for help.
- Avoid being held up in a long queue, as multiple payments for different callers can be processed at the same time.
- Receive confirmation of payment by text message.
- If required, allows caller to select how much of balance they want to pay.
- Voice recording, so that callers can be fast tracked for future calls.
Full transaction reports are also returned to the client, enabling your data systems to be fully updated with the latest transactions.