Airline Luggage Allowance Explained - FAQ Fridays
This week our in-house expert,
Nick Paul explains the different airline luggage allowances.
Thank you to
Priscilla for the question:
"
Recently I flew to UK. The weight allowance is 23Kg per case on an
International flight wherever you travel to. When I got to
Durban The Counter Assistant said I was overweight -- my suitcase weighted 22Kg. After a lot of haggling my case passed through. When I returned same thing -- my case weighed +/- 22kg again. This time having arrived from
London without a problem. I am at the local internal check-in. I was made to unpack my case until my case weighed 20kg. The balance was put in my hand luggage!! Also checking in -- in front of me -- was a family from the
USA who were also having the same trouble with ALL their suitcases. The girls behind the counter were rude and unhelpful -- not a good welcome to this country. Its absolutely ridiculous that there isn't consistency -- thousands of people travel on from Internal flights to
International flights and vice versa. If you are travelling to the
States you are allowed 2 cases as well.
I WILL on principle NOT pay extra -- why should I? That is my allowance. I think you
Travel Agents ought to make a
HUGE FUSS about this. It is not doing
Tourism any good."
Here is a detailed answer:
"Hi Priscilla,
Technically, if you've booked a ticket with all the flights on one ticket (eg Durban --
Johannesburg -- London and back all on the same ticket) then the domestic airline is obliged to abide by the luggage restrictions of the international carrier. There are instances when this won't work like this though -- but it's very complicated to explain. Essentially the international carrier strikes a deal with the local airline that the international carrier's customers can fly on the local airline's flights, if the international airline doesn't fly there, for example with
Virgin Atlantic to Durban.
Virgin don't fly to Durban, only Johhanesburg and
Cape Town, but they have an arrangement with BA and
SAA to fly their passengers on to Durban, PE and so on. Part of the deal is that BA and SAA offer the same baggage allowance between Johannesburg and Durban for Virgin customers, but the customers have to fly in a specific ticket price class (all flights have a variety of tickets on sale at a variety of price classes, each with their own restrictions -- the cheaper the price class the more restrictive the rules on that ticket). The issue is that these airlines often restrict add-ons to a higher price class to recover their costs for luggage etc. This will mean that there are often cheaper tickets available on the local flights and many booking systems will prefer booking those when looking for the best rate, this obviously has an impact on the luggage allowance as the cheaper priced tickets don't have as much allowance as the negotiated, higher fare for use on add-on flights.
It's a mouthful, and hard to explain, many travel agents take years to fully grasp the inner workings of ticket pricing too!"
To get
R200 off your next international flight, use the following code when booking on
http://www.travelstart.co.za - gUiPOYRQ.
The code must be entered in step 3 (payment) of the booking process. You will see a text box on the right hand side of the screen.
Click here to subscribe to our channel for more weekly updates:
http://www.youtube.com/user/travelstartchannel?sub_confirmation=1
Connect with Travelstart:
Website: https://www.travelstart.com
Facebook: https://www.facebook.com/Travelstart
Twitter: https://twitter.com/Travelstart
Our Blog: http://www.travelstart.co.za/blog
For more
FAQ Fridays visit: http://www.travelstart.co.za/blog/category/faq-fridays/
Video produced by
Liam Kelly
Contact: liam@travelstart.com
Video presented by Nick Paul
Contact: nick@travelstart.com