Last Updated 24 November 2014.

This Website hosted at https://www.oneflare.com.au (referred to in these Terms of Use as the "Website") is owned and operated by Oneflare Pty Ltd ABN 26 154 482 283 ("Oneflare") on the World Wide Web ("WWW"). The material on the Website is copyright © 2009-2015 Oneflare and/or other copyright owners.

For Customers and Businesses

1. These Terms of Use ("Terms") govern your use of our website located at www.oneflare.com ("Site") and form a binding contractual agreement between you, the user of the Site and us, Oneflare.
2. These Terms are important and you should ensure that you read them carefully and contact us with any questions before you use the Site. You can contact us on support@oneflare.com or (02) 8889 4022.
3. By using the Site you acknowledge and agree that you have had sufficient opportunity to read and understand the Terms and you agree to be bound by them. If you do not agree to the Terms, please do not use the Site. Oneflare attempts to match the needs and requirements of Customers to Businesses for the provision of those services. YOU ACKNOWLEDGE AND AGREE THAT ONEFLARE IS IN NO WAY DIRECTLY INVOLVED IN ANY TRANSACTIONS BETWEEN CUSTOMERS AND BUSINESSES AND ONLY PROVIDES THIS MEDIUM TO FACILITATE THE INTRODUCTION OF CUSTOMERS AND BUSINESSES. ONEFLARE IN NO WAY GUARANTEES THE SERVICES OF THE BUSINESSES NOR DOES IT PROVIDE ANY GUARANTEES AS TO THE AUTHENTICITY AND FINANCIAL VIABILITY OF THE CUSTOMERS.
4. Any dispute or difference arising in connection with these terms and conditions shall be submitted to arbitration in accordance with, and subject to, the Rules for the Conduct of Commercial Arbitrations of the Institute of Arbitrators and Mediators, Australia.
5. Acceptance of the terms and conditions of this website in no way from a relationship of agency between you and Oneflare.
6. Businesses please read our Refund Policy and ensure that you are familiar with it.

For Customers requesting a service
The Website is available for you to access conditional on your acceptance without alteration of the set out below/on this linked page. By continuing to access the Website you are agreeing to the terms and conditions set out below.

1. Use of material on the Website
   1. Except for the limited use set out in paragraph 1(b) you may not use the Website, or the material contained on it, for any purpose. This involves:
      1. the reproduction of the material in any material form;
      2. the distribution of the material in any material form;
      3. re-transmission of the material by any medium of communication;
      4. uploading and/or reposting the material to any other site on the WWW;
      5. "framing" the material on the Website with other material on any other WWW site.
      The above are unlawful in any jurisdiction and are specifically prohibited by these Terms of Use.
   2. Notwithstanding the above restrictions on use of the material on the Website, you may download material from the Website for your personal non-commercial use provided you do not remove any copyright and trade mark notices contained on the material.
   3. You may not modify or copy:
      1. the layout of the Website; and
      2. any computer software and code contained in the Website.
   4. Oneflare reserves all intellectual property rights, including, but not limited to, copyright in material and/or services provided by it. The material provided on the Website is provided for personal use only and may not be:
      1. re-sold and/or re-distributed in any material form;
      2. stored in any storage media; and/or
      3. re-transmitted in any media,
      without the prior written consent of Oneflare.


2. Fees
   1. Using our Site and placing your job to be quoted for by a Business is free. However when you accept a quote and enter into a contract with a Business for that job you will be solely liable to that Business for the work performed. Oneflare accepts no liability for invoices or costs of those Businesses which successfully bid for your job.
   2. At the time of listing and prior to accepting a quote the Customer should make their own reasonable enquiries and searches to ascertain the credibility and suitability of that Business to perform the job.
   3. Customers requesting a service may upgrade to a Featured Request for a fee in accordance with the Fee Schedule stated in these terms. Upgrades to a Featured Request are optional and at the Customer’s sole discretion. The fee incurred to upgrade to a Featured Request is non-refundable.


3. Links and introductions to Businesses
   1. The Website provides links and introductions to Businesses owned and operated by third parties and which are not under the control of Oneflare.
   2. In relation to the Businesses and to which you have been introduced, Oneflare:
      1. provides the links or introduction to the Businesses as a convenience to you and the existence of a link or introduction to the Businesses does not imply any endorsement by Oneflare of that Business; and
      2. is not responsible for the actions and services provided by those Businesses.
   3. You are solely and completely responsible for the selection of the quote. Oneflare makes no recommendations nor prescribes the method of choice of successful Business to be chosen by the Customer.


4. Disclaimer relating to the linked Businesses
   1. Oneflare is making the Website available for others to publish information without assuming a duty of care to users. Oneflare is not in the business of providing professional advice and gives no warranty, guarantee or representation about the accuracy, reliability or timeliness or otherwise, of the information contained on the Website and/or linked or introduced Businesses.
   2. To the full extent permitted by law Oneflare disclaims any and all warranties, express or implied, regarding:
      1. the accuracy, reliability, timeliness or otherwise of any information contained or referred to on the Website and/or of any linked Business; and
      2. merchantability or fitness for any particular purpose for any service or product contained or referred to on the Website and/or on any linked Businesses.
   3. Oneflare has applied a “Verified Business" system whereby the details and credentials of a Business (provided by that Business) are inspected by our staff. Oneflare does not conduct any of its own searches and does not provide any assurances or warranties concerning the legality or validity of the documents other than that they have been received. The consumer may request and inspect these documents on request but should rely on their own enquires.
   4. Oneflare will not be liable under any circumstances for any loss of profits or any damages of any kind recognised by law (even if it has been advised of the possibility of such loss of profits or damages) which are the consequence of you:
      1. acting, or failing to act, on any information contained on or referred to on the Website and/or any of the linked Businesses ; and
      2. using or acquiring, or your inability to use or acquire, any service or product contained or referred to on the Website and/or any linked Businesses.


5. Disclaimer relating to Oneflare
   1. Oneflare does not warrant guarantee or make any representation that:
      1. the Website, or the server that makes the site available on the WWW are free of software viruses;
      2. the functions contained in any software contained on the Website will operate uninterrupted or are error-free; and
      3. errors and defects in the Website will be corrected.
   2. Oneflare is not liable to you for:
      1. errors or omissions in the Website, or linked Businesses on the WWW;
      2. delays to, interruptions of or cessation of the services provided in the Website, or linked Businesses ; and
      3. defamatory, offensive or illegal conduct of any user of the Website, whether caused through negligence of Oneflare, its employees or independent contractors, or through any other cause.
   3. You agree to accept the full cost of any necessary repair, correction and maintenance of any of your computer software or hardware, which may be necessary as a consequence of you accessing the Website.


6. Limitation of liability
   1. The Disclaimers at clauses 4 and 5 above may not apply to you in jurisdictions in which limitations on or exclusions of warranties or liabilities are not permitted by law. To the full extent permitted by law Oneflare’s liability for any implied warranty or condition is limited, at the choice of Oneflare, to one or more of the following:
      1. If the breach of an implied warranty or condition relates to services:
         1. the supply of the services again; or
         2. the payment of the cost of having the services supplied again.
      2. If the breach of an implied warranty or condition relates to goods:
         1. the replacement of the goods or the supply of equivalent goods;
         2. the repair of such goods;
         3. the payment of the cost of replacing the goods or acquiring equivalent goods, or having the goods repaired.


7. Use of information gathered
   1. Oneflare and/or people authorised by it may gather and process the information:
      1. which you may provide when accessing the Website, such as your name, address, e-mail address and other personal information about you; and
      2. regarding the way in which you use the Website including, without limitation, information acquired through the use of "cookies" programmed during the accessing of the Website.
   2. Oneflare may authorise others to offer you goods and services using the information acquired through (i) and (ii) above.


8. Termination of access
   1. Oneflare may terminate access to the Website at any time without giving any explanation or justification for the termination of access, and Oneflare has no liability for any costs, losses or damages of any kind arising as a consequence of terminating access to the Website.


9. Alteration of Terms of Use
   1. Oneflare reserves the right to change these Terms of Use:
      1. with or without further notice to you; and
      2. without giving you any explanation or justification for such change.


10. Relevant jurisdiction
    1. If any part of this Agreement is found to be void, unlawful, or unenforceable then that part will be deemed to be severable from the balance of this Agreement and the severed part will not affect the validity and enforceability of any remaining provisions.
    2. This Agreement will be governed by and interpreted in accordance with the law of New South Wales, without giving effect to any principles of conflicts of laws.
    3. You agree to the jurisdiction of the courts of New South Wales to determine any dispute arising out of this Agreement.

For Businesses providing a service
This Website is available to provide information about your product or service conditional on your acceptance without alteration of the terms and conditions set out below. By continuing to provide information about your product or service you are agreeing to the terms and conditions set out below.

1. Uploading information
   1. You represent and warrant in relation to any material and/or information you provide to the Website that:
      1. you are authorised to provide the material and/or information;
      2. the material and/or information is not defamatory or a malicious falsehood in relation to any product, service, person or corporation;
      3. the material and/or information is not the “passing off” of any product or service and does not constitute unfair competition;
      4. the material and/or information does not infringe any intellectual property right including, but not limited to, trademarks, service marks or business names (whether registered or unregistered), confidential information and copyright; and
      5. the material and/or information does not infringe any legislation or regulations of the Commonwealth of Australia and the State of New South Wales including, but not limited to, the Trade Practices Act 1974 (Cth) and the Fair Trading Act 1987 (NSW) and equivalent state and territory legislation and any other parliament competent to legislate in relation to the Website or any law in any country where the material and/or information is or will be available electronically to users of this Website.
2. Licence to use intellectual property
   1. By uploading any material which is intellectual property including, but not limited to, copyrighted works, trademarks and service marks (the “intellectual property”) on to the Website, you are granting Oneflare a perpetual, non-exclusive and payment-free licence throughout the world to:
      1. reproduce, use and exploit the intellectual property, as part of the Website, to the full extent permitted by intellectual property law in any jurisdiction in which the Website is available to users; and
      2. allow Oneflare to sub-licence others the same rights granted to Oneflare in (i) above.
3. Quoting and winning Customers' jobs
   1. You have read and understood the Fee Schedule stated in these Terms and you acknowledge and agree that:
      1. You acknowledge and agree that any and all of the terms and conditions pertaining to the job and the quote constitute a contract between the Business and the Customer and does not involve or implicate Oneflare in anyway.
      2. You acknowledge and agree that the lowest priced or best quote will not necessarily be the quote selected by the Customer.
      3. You acknowledge and agree that Oneflare plays no role whether active or inactive in the method of selection by the Customer of the selected quote.
4. Removal of information
   1. In relation to any material and/or information included on the Website, Oneflare may remove any material and/or information, including but not limited to links to Businesses, at any time without giving any explanation or justification for removing the material and/or information.
5. Limit of liability
   1. Oneflare and its respective officers, employees and agents have no liability for any costs, losses or damages of any kind, which you may incur, arising whether directly or indirectly. This applies in relation to or in connection with any material and/or information supplied in respect of advertising or bidding for jobs on this Website; and as a consequence of removing any material and/or information from this Website.
   2. The Business warrants that it will perform all services in accordance with legislative and industry standards and that they have taken out and will maintain any required insurances, approvals and licences as required by the state and federal laws of Australia.
6. Indemnity
   1. You will at all times indemnify and keep indemnified Oneflare and its respective officers, employees and agents (in this paragraph 6(a) referred to as “those indemnified”) from and against any loss (including reasonable legal costs and expenses) or liability incurred by any of those indemnified arising from any claim, demand, suit, action or proceeding by any person against any of those indemnified where such loss or liability arose out of, in connection with or in respect of any breach of this Agreement by you; and publication of or distribution of the material and/or information supplied by you.
7. Provision of Services
   1. Membership and Premium Listing services will be provided once full payments have been received. Upon receiving payments from payee, payments will be subject to Oneflare's refund policy
8. Refund Policy
   1. You acknowledge and agree that as a term and condition of using the Website, any fees incurred in accordance with our Fee Schedule are non-refundable once seven days has elapsed from the date that the payment was made.
   2. If you are unhappy with the service of Oneflare and have outlined in detail the reasons for your grievance, Oneflare will consider the application for a refund and in its absolute discretion will either:
      1. deny the claim; or
      2. offer you a credit on your account; or
      3. refund your payment.
   3. In any other case refunds will only be given at the absolute discretion of Oneflare.
   4. If we find your account is in poor standing or there has been abuse reported against your account, we may refuse any cash or credit refund.
   5. If we grant you a refund of a cash or credit card payment, there will be a fee of 10% of the amount paid or A$20, whichever is greater.
9. Quote Refund Policy
   1. A registered business has the opportunity to request a quote refund only after 7 days of submitting a quote or within 2 months of the job request date.
   2. Oneflare has the right to investigate the matter to determine if the request qualifies for a quote refund. The eligibility of a quote refund is at the full discretion of Oneflare and the decision will be final.
   3. Eligible reasons for a successful quote refund may include, but is not limited to:
   4. 1. the customer does not intend on hiring a business at all
      2. the customer is not contactable
      3. the customer no longer requires the requested service at all
   5. Approved quote refunds will be credited to the business in the form of a quote. The refunded quote will be added back into the business’ Oneflare account. No payment of cash, cheque or credit will be provided with the exception of Private Leads.
10. Termination of access
    1. Oneflare may terminate access to the Website at any time without giving any explanation or justification for the termination of access, and Oneflare has no liability for any costs, losses or damages of any kind arising as a consequence of terminating access to the Website.
11. Alteration of Terms of Use
    1. Oneflare reserves the right to change these Terms of Use:
       1. with or without further notice to you; and
       2. without giving you any explanation or justification for such change.
12. Relevant jurisdiction
    1. If any part of this Agreement is found to be void, unlawful, or unenforceable then that part will be deemed to be severable from the balance of this Agreement and the severed part will not affect the validity and enforceability of any remaining provisions.
    2. This Agreement will be governed by and interpreted in accordance with the law of New South Wales, without giving effect to any principles of conflicts of laws.
    3. You agree to the jurisdiction of the courts of New South Wales to determine any dispute arising out of this Agreement.

Code of Conduct
At Oneflare, our aim is to create an open and honest marketplace for customers to hire the best businesses in their local community. We're also here to help you grow your business and win more work. The Oneflare Code of Conduct has been written to maintain the integrity our marketplace for the benefit of all users – businesses and customers alike. As a business you should:

• Be courteous and friendly in all interactions with customers. I will not engage in any discriminatory or offensive behavior on Oneflare or towards Oneflare customers.
• Deliver excellent service and display professional workmanship at all times. I will only quote if I believe I am qualified for the job.
• Use your professional judgment to submit an accurate quote with the information available.
• Honour the price quote submitted to the customer unless there is a change in the size or scope of work.
• Turn up on time if you have made an appointment with the customer to inspect the job or complete the agreed work.
• Report any general website misuse or if you suspect an illegitimate customer account.

Fee Schedule
As a user of the Website, you agree to be bound by the following Fee Schedule where referred to in these Terms of Use. Unused quotes at the end of the billing period will expire.

Fee Type	Fee Value	Fee Timing
Pay Per Quote	A$6.00 - A$20.00	Upon confirmation of a Site Inspection Request by a Business
Paid Business Listing	A per year fee based on your service category	Billed once per year until listing is cancelled by the user
Premium Business Listing	A per year fee based on your service category	Billed once per year,  once every 6 months, or once per month depending on the length of your listing, until listing is cancelled by the user
Starter Membership	A$4 - A$39	Charged every 30 days from commencement date or when quote limit has been exceeded, until membership is cancelled by the user
Basic Membership	A$14 - A$79	Charged every 30 days from commencement date or when quote limit has been exceeded, until membership is cancelled by the user
Advanced Membership	A$19 - A$139	Charged every 30 days from commencement date or when quote limit has been exceeded, until membership is cancelled by the user
Professional Membership	A$24 - A$249	Charged every 30 days from commencement date or when quote limit has been exceeded, until membership is cancelled by the user
Excess Quote Charge	A$4.00 - A$9.00	Incurred every time when the user exceeds their quote limit in their nominated membership plan

Last Updated 22 January 2012.

Oneflare Pty Ltd ABN 26 154 482 283 ("Oneflare", "us", "we") offers a Oneflare Guarantee ("Guarantee").

Oneflare's Oneflare Guarantee is to help repair your job as a result of gross negligence or intentional damage caused by a registered Oneflare business. If your Guarantee Claim is successful, we will pay up to $500 towards your job to send another service provider to make your job right.

To get the benefit of the Guarantee you must comply with the Oneflare Guarantee Terms & Conditions as well as the Terms of Use for the Oneflare website.

The Oneflare Guarantee is not insurance. It is a benefit we offer to help get your job moving and to relieve the stress from unexpected situations.

Any contribution we make towards repairing your job is at our discretion. You must be honest with us and comply with our Terms & Conditions, or you will not be covered by the Guarantee.

When the Oneflare Guarantee applies

To be eligible for the Oneflare Guarantee you must hire a business that has the Oneflare Guarantee Badge displayed with their quote. In addition, this business must be Verified with Oneflare and have valid public liability insurance at the start date of your job.

The service request and hiring of the provider must also go through the Oneflare website, and both you and the service provider must comply with Oneflare's Terms of Use.

What the Oneflare Guarantee covers

The Oneflare Guarantee covers gross negligence or intentional damage to your job. What constitutes gross negligence and intentional damage will be determined by Oneflare Customer Care on a case by case basis, and our determination is final.

The Oneflare Guarantee does not cover the explicit exclusions stated in these Terms & Conditions.

Making a Oneflare Guarantee Claim

A Oneflare Guarantee Claim must be made within 30 days of the job's start date for the Guarantee to apply.

To make a Guarantee Claim, you must complete a Guarantee Claim Form and submit any documents requested by Oneflare Customer Care. These documents may include but are not limited to:

• Proof of your identification and address
• Copies of contracts between you and the service provider
• Invoices
• Photos of the work
• Statements relating to the agreed scope of work
• Your home insurance documents

A member of Oneflare Customer Care, or a nominated service provider, may also conduct a physical site inspection to assess the job if we deem it is required.

Your Guarantee Claim will then be deemed successful or unsuccessful by Oneflare Customer Care after assessing all available information.

Getting your job back on track

If your Oneflare Guarantee Claim is successful, we will select a new service provider to complete any repair work that may be required.

We will pay up to $500 to our nominated service provider to repair the job. If the repair work charged by this service provider exceeds $500, or the amount we have decided to contribute is less than $500, you will pay the difference directly to the new service provider.

Insurance Claim Assistance

In the event you have any insurance that would cover the damage that has occurred, and we have already paid to commence any repair work, you agree to assign to us the rights to any insurance claims and assist us in any way to recover money which we may be entitled to.

You also agree to make any insurance claims directly with the negligent service provider that is available under their public liability insurance or other insurance that this service provider is covered for.

In all instances, we will assist you as much as we can to finalise and make these insurance claims successful.

Once you are successful with any insurance claims, either with your own insurers or those of the negligent service provider, you agree to pay us back for any money initially paid out for your repair work.

Our Oneflare Guarantee is to make sure you are able to get your job back on track without having to argue  with insurance companies or non-performing service providers. It is an interim benefit we provide to get things moving. We do not support wind fall gains resulting from our Oneflare Guarantee.

If you have any insurance claim rights you agree to exercise these rights and repay Oneflare when these claims are successful.

Exclusions

The Oneflare Guarantee does not apply, but is not limited to, the following exclusions:

• Loss or damage as a result of professional agency, advisory or design services (e.g., legal services, accounting services, web design services)
• Services contingent upon past events (e.g., wedding photography)
• No shows or late starts
• Theft or damage to goods
• Other exclusion events will be assessed on a case by case basis at our discretion, and updated without further notice.

General Disclaimer

Each Oneflare Guarantee claim will be assessed by Oneflare Customer Care on a case by case basis. Our decision to pay out, and the amount we pay out, is at our discretion and our determination is final.

We reserve the right to change these Terms & Conditions at any time without notification. The Terms & Conditions that apply will be those in existence at the time you make your Guarantee Claim.

We offer the Oneflare Guarantee as a free, built-in benefit to our customers when they request a home service and hire a qualifying service provider. If we suspect any dishonesty or abuse, you will not get the benefit of the Guarantee.

Last Updated 18 February 2014.

Oneflare Pty Ltd ABN 26 154 482 283 ("Oneflare", "us", "we") offers a Oneflare On-Time Guarantee ("Guarantee").

Oneflare's On-Time Guarantee ensures businesses arrive at the specified time for a site inspection and/or the job requested. If the On-Time Guarantee Claim is successful, the customer will be entitled to a $50 cash back.

To get the benefit of the Guarantee the customer must comply with the Oneflare On-Time Guarantee Terms & Conditions as well as the Terms of Use for the Oneflare website.

The Oneflare On-Time Guarantee is not insurance. It is a benefit we offer to ensure that businesses comply with their agreed upon arrival time.

Any compensation made or received will be at Oneflare's discretion. You must be honest with us and comply with our Terms & Conditions, or you will not be covered by the Guarantee.

What the Oneflare On-Time Guarantee covers

The Oneflare On-Time Guarantee is compensation for a customer's lost time as a result of the business being late or not arriving for the appointment. What constitutes lost time will be determined by Oneflare Customer Care on a case by case basis, and our determination is final.

When the Oneflare On-Time Guarantee applies

The Oneflare On-Time Guarantee only applies to businesses with the On-Time Guarantee Badge displayed with their quote and/or on their Oneflare Public Business Profile.

The service request and hiring of the provider must also go through the Oneflare website, and both customer and the business must comply with Oneflare's Terms of Use.

Customers may claim for the Oneflare On-Time Guarantee $50 cash back, when a business with On-Time Guarantee is deemed 'late for appointment' or a 'no-show'.

Oneflare On-Time Guarantee Customer Terms & Conditions

1. Business must notify customer that they will be late('late for appointment') or if they are unable to turn up ('no-show') 1 hour prior to the agreed appointment time.
2. If the business will be 'late for appointment', business must notify the customer of the estimated time of arrival.
3. If the business is late for the estimated time of arrival by 30 minutes, they will be deemed 'late for appointment'.
4. If the business does not turn up, they will be deemed to have committed a 'no-show'.
5. Customer must report to Oneflare that business is 'late for appointment' or committed a 'no-show' on the day of appointment, in order to be eligible for the $50 cash back.
6. Customer must provide Oneflare with their bank details via phone or email, in order to receive the $50 cash back.
Making a Oneflare On-Time Guarantee Claim for $50 cash back
7. A Oneflare On-Time Guarantee Claim must be made on the day of the appointment for the Guarantee to apply.
8. To make a Guarantee Claim, customer must contact Oneflare via phone or email and report the business as either 'late for appointment' or as committing a 'no-show'.
9. Customer must provide either one or all of the following forms of proof: email, sms or phone call documenting any contact with the business that supports their claim. Oneflare reserves the right to check all forms of proof provided by the customer.
10. The Guarantee Claim will then be deemed successful or unsuccessful by Oneflare Customer Care after assessing all available information.
11. If the Oneflare Guarantee Claim is successful, Oneflare will transfer $50 into the customer's nominated bank account.

Oneflare On-Time Guarantee Business Terms & Conditions

1. To be eligible for the 'Oneflare On-Time Guarantee', business must provide Oneflare with a $50 deposit via credit card or bank transfer.
2. Eligible businesses will receive an 'On-Time Guarantee' badge on their Oneflare Public Business Profile Page. Businesses are entitled to apply an 'On-Time Guarantee' widget to their business website.
3. Business must notify customer that they will be 'late for appointment' or unable to turn up ('no-show') 1 hour prior to the agreed appointment time.
4. If the business will be 'late for appointment', business must notify the customer of the estimated time of arrival.
5. If the business is late for the estimated time of arrival by 30 minutes, they will be deemed 'late for appointment'.
6. Once a business is reported to be 'late for appointment' or have committed a 'no-show', they will lose their $50 deposit and their On-Time Guarantee badge from their Oneflare Public Business Profile Page and their website (if applicable).
7. A business who has lost their On-Time Guarantee may reapply for the guarantee by paying the $50 deposit.

General Disclaimer

Each Oneflare Guarantee claim will be assessed by Oneflare Customer Care on a case by case basis. Our decision for compensation is at our discretion and our determination is final.

We reserve the right to change these Terms & Conditions at any time without notification. The Terms & Conditions that apply will be those in existence at the time you make your Guarantee Claim.

We offer the Oneflare On-Time Guarantee as a free, built-in benefit to our customers when they request a local service and hire a qualifying service provider. If we suspect any dishonesty or abuse, you will not get the benefit of the Guarantee.

This Privacy Policy is effective as of March 26, 2014

Oneflare Pty Ltd (ABN 26 154 482 283) ("Oneflare", "us", "we") respects the privacy of all visitors to its website located at http://www.oneflare.com.au ("Website").

1. Introduction

This Privacy Policy explains how Oneflare Pty Ltd (ABN 26 154 482 283) ("Oneflare", "us", "we") collects, uses, discloses and handles any personal information we collect from you, and how to contact us if you wish to access or correct your personal information, or complain about a breach of your privacy.

This privacy policy may be updated or amended from time to time for any reason to reflect our practices and obligations. This policy is incorporated by reference to our Terms of Use that apply to the services provided by Oneflare Pty Ltd. Any changes will take effect when they are made or posted on our website.

You are advised to consult this Privacy Policy regularly for any changes. Oneflare complies with the Privacy Act 1988 (Cth). All site users can find more information regarding privacy by visiting the Office of the Australian Information Commissioner’s website.

2. Collection and use of information

When you interact with Oneflare via our website, over the phone, via email, via social media, by entering our promotions or participating in our surveys, we may collect personal information about you. Some information may be provided to us by clients, customers and contractors. This information can include your name, address, phone number, email address and credit card information.

We will only collect personal or private information necessary for any of our functions or activities. We retain the right to use or disclose your personal information that is required in the provision of information about or the promotion or delivery of Oneflare services to the user. This includes newsletters, promotional materials or direct marketing campaigns relevant to the services we offer. Oneflare abides by the Australian Privacy Principles in relation to direct marketing. We collect personal information submitted to our website through our registration forms, other web forms and cookies. The information collected through cookies is only used to track anonymous usage of our website. You may disable cookies in your browser settings. We may also obtain your personal information from other third parties that we interact with, where you have agreed with them that your information may be disclosed.

The information we collect helps us to deliver or advertise our services, understand and analyse online activity and collect important information that we consider important to managing the quality or content of the services we deliver. By engaging with our website and social media sites, you consent to us using and disclosing your information both for the purposes for which we have collected it and for other purposes related to marketing and advertising our services.

3. External Links

Our website may contain links to external websites and those external websites may collect personal information about you. We do not hold the responsibility for the privacy practices of other businesses or the content of their website that are linked to our website.

4. Storage and security

Oneflare places great importance on safeguarding the confidentiality of your personally identifiable information. We employ administrative, electronic and physical measures to ensure that your information is protected from misuse, loss, unauthorised access, modification or disclosure. However, we cannot guarantee that hackers or unauthorised personnel will not gain access to your personal information despite our efforts. Ultimately, you are responsible for keeping your account information secure. Please contact us immediately if you become aware or have reason to believe there has been any unauthorised use of your personal information that we hold.

5. Accessing and correcting personal information

Oneflare is committed to maintain accurate, relevant and appropriate information about our website users. You may request access for your personal information if it is in accordance to the Australian Privacy Principles. If you believe that any personal information we hold about you is inaccurate, incomplete, out-of-date or irrelevant, you may ask us to correct it or you can update the information by logging into your Oneflare account.

6. Complaints

If you have a complaint about our Privacy Policy or believe that we have breached your privacy, please contact us via email at support@oneflare.com.au or via phone on 1300 886 118. We will investigate your complaint and attempt to resolve any breach that may have occurred in accordance with the Privacy Act 1988 (Cth). If we are unable to satisfactorily resolve your concerns about our handling of your personal information, you can contact the Office of the Australian Information Commissioner.

7. Contact

If you require further information regarding our Privacy Policy, please contact us at the following email address: support@oneflare.com.au

8. Acceptance

You accept that your use of this website and any engagement with Oneflare includes your acceptance of this Privacy Policy and our Terms of Use.