Customer Service & Support Webinars

Explore webinars that equip Customer Service & Support leaders to deliver high-quality service experiences while containing costs.

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33 Items

UPCOMING

Transition to a Digital-First Service Organization

JUL 22 | CDT: 9:00 a.m.

Discover best practices from companies who have cracked the code and are delivering on the digital promise.

UPCOMING

The Executive Transition: How to Ensure Success

JUL 28 | CDT: 8:00 a.m.

Discover a new body of research that helps executives reduce the likelihood of disruptive transitions

UPCOMING

Use Adaptive Strategy to Succeed in a Volatile World

AUG 12 | CDT: 9:00 a.m.

Explore a series of case studies from organizations that are currently using adaptive strategy.

ON-DEMAND

The Reset: Adjust Your Strategy Now for a Renewed Future State

1 hour

Learn the dynamics of renewal, using new frameworks, and examples from Gartner research for a post-pandemic wo...

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ON-DEMAND

Proactive Cost Optimization for Customer Service and Support

1 hour

Learn how to apply proactive, continuous discipline to cost management that will allow service and support lea...

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ON-DEMAND

Panel Discussion: Remain Customer-Centric While Reopening

1 hour

Learn the top customer-engagement questions received from clients and the specific actions you can take during...

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ON-DEMAND

Panel Discussion: COVID-19 Shatters Deeply Held Work Culture Beliefs

1 hour

Identify how our work culture has already changed, what changes are coming, and how to ensure we stay committe...

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ON-DEMAND

Panel Discussion: Cost Optimization for Immediate and Continual Growth

1 hour

Discover steps your organization must take now and later to handle the impact of the pandemic and set yourself...

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ON-DEMAND

Rethink Your Digital & Self-Service Strategy to Achieve Organizational Resiliency

1 hour

Identify the most effective self-service strategy and navigate how to quickly direct customers to the correct ...

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ON-DEMAND

Panel Discussion: Staying Focused on Your Customers in a COVID-19 World

1 hour

A cross-functional panel of Gartner experts shares the top customer-engagement questions we are getting from c...

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ON-DEMAND

Leading Through COVID-19: Panel Discussion - Remote Work Now and Beyond

1 hour, 30 minutes

Get insights to address the remote work challenges most impacting your organization and the best practices to ...

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ON-DEMAND

Leading Through COVID-19: Pandemic Preparedness Requires Strong Business Continuity Management

1 hour

Key practices for strong business continuity management and how you can utilize BCM in times of crisis, includ...

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Customer Service & Support Webinars

Transition to a Digital-First Service Organization

The Executive Transition: How to Ensure Success

Use Adaptive Strategy to Succeed in a Volatile World

The Reset: Adjust Your Strategy Now for a Renewed Future State

Proactive Cost Optimization for Customer Service and Support

Panel Discussion: Remain Customer-Centric While Reopening

Panel Discussion: COVID-19 Shatters Deeply Held Work Culture Beliefs

Panel Discussion: Cost Optimization for Immediate and Continual Growth

Rethink Your Digital & Self-Service Strategy to Achieve Organizational Resiliency

Panel Discussion: Staying Focused on Your Customers in a COVID-19 World

Leading Through COVID-19: Panel Discussion - Remote Work Now and Beyond

Leading Through COVID-19: Pandemic Preparedness Requires Strong Business Continuity Management

Talk to a Gartner expert today.