Transition to a Digital-First Service Organization

July 22, 2020 10:00 a.m. EDT

Live Webinar | 1 hour

Discussion Topics:

EDT: 10:00 a.m. | BST: 15:00
Companies are looking to improve digital and low-cost channels as they feel pressure to optimize costs. Yet despite adding new channels and capabilities, customers seem to demand more while cost improvements fail to fully materialize. This complimentary webinar looks at best practices from companies who have cracked the code and are delivering on the digital promise.

Return to this web page to watch the webinar. Contact us at gartnerwebinars@gartner.com with questions about registering or watching.

Hosted by

Devin F. Poole ,

Sr Director, Advisory

Andrew Schumacher ,

Sr Principal, Advisory