November 20, 2018 — Waiting on content is one of the biggest bottlenecks in digital agencies. In this talk I cover

Why clients take to long to send content
3 ways to help your clients provide content faster
Some great tools to help the process along
How to request content in a way that makes it easy for clients

August 21, 2017 — Vivek Jain is the the co-founder and the Chief Business Development Officer (CBDO) at rtCamp, a Pune (India) based WordPress.com VIP agency. He’s passionate about delivering successful enterprise projects, and about maintaining ongoing client relationships. An active member of the WordPress community, Vivek has volunteered at different WordCamps in the US, and in India.

“Best Practices for Client and Project Management” is a subjective topic because everyone has a different opinion on how to develop the required skills to manage clients. Some experts stress on the importance of professional training to achieve the same, while others find hands-on mentorship as a starting point for great client management. Vivek thinks that there is, in fact, an easier way to get started, and to excel at managing clients while running a company/agency.

Presentation Slides »

May 16, 2017 — When you started your web design company you fantasized about doing all day the one thing you love most: creating beautiful websites, writing code and making the internet a better place. Fast forward a few years: you love and appreciate most of your customers.

However, every once in a while you get a client that drives you bananas! Shitty clients can drain your creativity, make your life difficult and take a lot of your time. They are every business owner’s nightmare and almost everyone in the web development has an outrageous “client from hell” story to tell.

December 12, 2016 — Anil Gupta is a developer and resides in Ahmedabad, India. Anil and Aslam Multani started a company called Multidots in a rented apartment, two old computers, bad internet service and turned it into a company that now employs over 100 people worldwide that delivers professional web and mobile solutions.

November 10, 2016 — Knowing how to build a site with PHP & CSS is very helpful when it comes to building a site for clients. But it isn’t the only thing you need.

Knowing how to get clients, how to manage clients, how much to charge them, and how to get them to recommend you to other clients are things that every business owner should know.

November 9, 2016 — Spend time talking with a group of freelancers and the conversation will inevitably include someone’s unfortunate experience with a terrible client. Most freelancers have a story or two (or eight). While bad clients can’t be completely avoided, there are strategic steps any freelancer can take to contain the impact of a bad client.

In this session, Nathan explains how to create a system that preserves workflow and keeps problem clients in check.

Presentation Slides »

November 1, 2016 — This lightning talk is going to highlight a few useful tips and suggestions to a)avoid some common mistakes developers make with clients, and b)set better standards to improve client/developer relationships.

October 28, 2016 — Numerous ways you can remove blockers from your website creation processes and reduce timelines while creating quality product and happy clients.

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August 22, 2016 — Exploring the different ways we can keep our clients happy, what tools are available to us to enable this, and some basic ideas to make it simple to have happy customers. Plus what to do with the unhappy customers (other than run away, of course). It is all stuff that we know already but perhaps need reminding of, and putting a system in place so we can get the work done.

A happy client manual, if you will…

August 14, 2016 — Spend time talking with a group of freelancers and the conversation will inevitably include someone’s unfortunate experience with a terrible client. Most freelancers have a story or two (or eight). While bad clients can’t be completely avoided, there are strategic steps any freelancer can take to contain the impact of a bad client. In this session, Nathan will explain the how to create a system that preserves workflow and keeps problem clients in check.

Take aways:

Four strategies that will keep problem clients in check.
Five monsters you should know and how to contain them.
The payoff of building good fences.

Presentation Slides »