Mobile Rules

BoldChat’s mobile invitation capabilities are the next chapter in chat optimization. With the ability to craft rules specific to mobile visitors, BoldChat is taking both the artistry and the science of proactive chat to the next level. We’ve expanded our already extensive proactive rules engine to contemplate the type of device a website visitor is using. Users can decide to create generic rules for all visitors, specific rules for mobile users, or any combination.

Designed For Mobile

Targeting a mobile visitor for chat is a two-step process. You’ve first got to create rules, as explained above, but then you need to present an invitation that contemplates and complements the aesthetic boundaries of mobile devices. BoldChat, by default, includes specially designed invitations that render beautifully on mobile devices in order to maximize customer engagement, whenever and wherever customers want. Users have complete control over the design elements of the invites or can simply design their own.

Administrative Controls
As is common with all BoldChat offerings, customers are empowered to control the aesthetics of the chat experience. With layered chat windows, customers can modify colors and text, change transparency settings, and customize after-chat iconography.

User Controls
When a user begins a chat, either by clicking on a chat button or by accepting a mobile proactive invitation, a semi-transparent window slides up and the chat conversation takes place directly on the page the visitor is viewing.  If the visitor navigates away, the chat stays with them. During the conversation, the visitor can minimize the chat with a tap, swipe, or via a menu selection.    When minimized, the chat is encapsulated in a small icon which visually indicates when an operator has sent a message.

Deployment Flexibility
While the layered chat window is an optimal mobile experience, it isn’t restricted to this type of deployment. Layered windows can be layered into any website page you choose so even desktop users can be offered this embedded type of chat experience if you wish.

Achieving Intelligence

BoldChat’s chat window code is mobile-aware in two ways. Our CSS (to which all customers have unfettered access) includes media queries which auto-detect the size of the device. Javascript is also employed to see if the device supports a touch event. These two technologies allow BoldChat windows to accurately assess whether or not they are being rendered in a mobile environment.

Auto-Adjustments
Once BoldChat detects the mobile device, several adjustments are made in order to ensure a clean and pleasant chat experience, even when the device is rotated.  Chat messages are kept at the bottom of the chat window even when a virtual keyboard slides up, font sizes change if necessary, scrolling becomes automatic, and using the “enter” keyboard button acts like a “send” action in the chat window.

Navigation Dashboard

Intuitive starting screen with easy access to all functions.

View & Invite

See a list of real-time visitors, sort them by time on site, website, or country, and investigate visit history including referrer URL, and keywords. Invite visitors with a single touch.

Chat

Manage multiple chats and provide fast response using suggested messages, which puts relevant canned messages at the top.

Agent Controls

With BoldChat’s mobile reporting capabilities, agents can identify mobile app visitors, steer the conversation and cater to the visitor’s unique needs accordingly. Knowing the visitor is chatting from a mobile device, the agent can prioritize, adjust his/her technique and resolve the issue as quickly as possible.

Seamless Experience

Leverage native, out-of-the-box styles for iOS and Android apps to provide your visitors with the best possible in-app chat experience – regardless of their device. You can also easily customize chat buttons to better match your app’s colors, design and branding.

User Controls

When a user begins a chat a semi-transparent layered chat window slides up and the chat conversation takes place directly on the app page the visitor is viewing. During the conversation, the visitor can minimize the chat with a tap, swipe or menu selection, and if they navigate to a different page, the chat stays with them. When minimized, the chat is encapsulated in a small icon which visually indicates when an operator has sent a message. The visitor also has the ability to end the chat at any time.

Pre-Chat Surveys

Enable pre-chat survey forms to gather up-front information, enhancing chat routing capabilities, maximizing agents’ productivity and quickly resolving the visitor’s problem.