Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com:
3 reviews
10 of 12 people found the following review helpful
Overpriced, let downDec 29 2012
By
Ashwin Narasimhan
- Published on Amazon.com
Verified Purchase
I bought this before we went on our honeymoon. I have other Tumi bags and always thought of them as the standard for quality. But what a disappointment. For such a high price, the telescoping handle felt cheap and jiggled. Sure enough, I get off the cab on to the airport curb and it comes right off! Rest of the honeymoon across 2 continents, I was forced to carry the bag instead of being able to wheel it and was not happy. Credit to Amazon, they immediately refunded my money no questions asked and sent me a return label to use - they even said it's ok to take a month to send the defective bag in since I was traveling. Excellent customer service made up for a crappy product experience.
1 of 1 people found the following review helpful
Built to last.Aug. 7 2014
By
T. Waters
- Published on Amazon.com
I've had this bag for three years. I travel about 100,000 miles a year to places like Iraq, Kuwait, and Tajikistan. Travels well either as a carry on or checked. After three years it still looks new. It is a bit small, and can only hold about two suits, two shirts, and a few other items.