Twitter Status

We are investigating the problem and will update status shortly.

Update: We have found the problem and are working to correct.

Update: We have corrected a fatal software error. The site is back up.

Accounts affected by the “best video” exploit have been suspended for cleanup and will be restored shortly. Don’t worry, they’ll be back!

Update: All accounts should be back up and running within the next hour.  Thanks for your patience — everyone should be squeaky clean!  No personal information was compromised as a result of this attack.

No matter how good that “best video” looks, don’t go to any juste.ru domains. We’re aware of the situation and are working on it.

Update: We do not believe that anyone’s personal information was compromised as a result of this outbreak; suspended accounts should be cleaned and restored soon.

We’re working to fix the bug with new account creation. It’s due to a change we made earlier today to the CAPTCHA on signup.

Update (6:06p): This has now been fixed.

The site is much slower than is acceptable and our team has identified the underlying problem. We’ve been working to fix that and will keep at it until performance has improved.

We’ve had elevated errors this morning and for the past 10 minutes have been down for many users.  We’re working to recover right now.

Update (12:33p): Site stability has been improving and we’re making additional changes that should help to improve the speed and responsiveness of twitter.com in response to the outage earleir. Our apologies for the unplanned downtime.

We are currently pushing a password reset on accounts we believe may have been caught in a phishing scam. Please exercise your best judgment when thinking about releasing your username and password to third parties.

Here’re some tips on how to make sure you have a secure password to begin with: http://www.wikihow.com/Choose-a-Secure-Password

We’re aware of the issue and are working to resolve it.

Update: Search is back, but moving slowly.  We’re keeping an eye on it in the meantime.

Many users are getting errors when visiting twitter.com and we’re working to fix the underlying problem.

Update: This has been resolved.

We’re fixing a problem with user search; this feature will be restored back just as soon as we can.

Update: This feature has been restored.

Some users may have unexpectedly received tweets via SMS. As a reminder, you can always turn off delivery of tweets via SMS by sending OFF from your phone to the Twitter shortcode.

We are currently working through an unplanned outage of the site. We will update as we learn more.

Update (1:09p): And we’re back after 7 minutes away. Sorry for the unexpected outage.

We are recovering from a hardware failure. You’ll notice delivery delays in timelines and search during this recovery.

Update: Recovery complete.

Tomorrow, Wednesday May 13 we will be continuing the database maintenance work we began last Friday. We will be taking all Twitter services offline for one hour beginining at noon Pacific.

We are begining this work earlier in the day to ensure that we have the full resources of our team to respond to any problems that might arise. Thanks for your understanding.

We will not have the planned downtime today that was announced last week. We will post here when it is rescheduled.

Users are currently unable to reset passwords due to a bug in the email sent. We’ll be getting a fix out for this as soon as possible.

We’re back from a successful maintenance window. We’re working through some residual issues with site latency. The site will appear slow until we resolve this.

We’re planning a significant database upgrade that will greatly increase system performance. To do this, we will require two planned maintenance windows: Friday, May 8th from 2p-3p Pacific and again on Monday, May 11th from Noon-1p Pacific.

We’re taking these maintenance windows earlier in the day because of the extent of the changes involved. We want to make sure that we are able to respond quickly and efficiently to any issues that may arise from the work being performed.

We will update here with any changes or additional information about this upgrade.

Update (2:00p): Today’s maintenance window is about to commence. During this time, and the subsequent window on Monday, all Twitter services will be unavailable.

Search results are not quite real-time at the moment.  We are working quickly to correct the problem.

Update: This problem has been fixed.