Enquiry Service
Our Enquiry Service is the first point of contact for all general enquiries about Natural England and its work.
We will either answer enquiries immediately or will transfer you to appropriate colleagues for help with more technical or specialist enquiries.
To help get your enquiry to the right place more quickly, please see our contact us page.
Telephone calls
All calls will be answered within 30 seconds whenever possible. If the first person you speak to cannot deal with your enquiry in full, they will pass you on to someone who can. If we cannot help immediately you will be given the name of the person who will respond and when they will be available to respond. For more complex enquiries you may be asked to put it in writing, in which case you will receive a full response or a progress report within 10 days of receipt.
Outside of office hours or when all lines are busy an answer machine will be available for you to leave a voice mail message, which will be answered within 2 working days.
Written enquiries (including e-mail and fax)
We aim to respond in full to all written enquiries within 10 working days. Where this is not possible, e.g. when further research is required we will notify you in advance to advise who will respond and when.
We will respond to all requests under the Freedom of Information Act and Environmental Information Regulations within the statutory deadline of 20 working days. (Freedom of information)
Publication requests
Natural England publishes a wide range of printed materials - such as leaflets, booklets, reports, guides, periodicals and posters. You can download or order these from our Publications catalogue
.
Natural England logo and HLS acknowledgement logo
All requests for the Natural England logo should be made through the following email address logorequest@naturalengland.org.uk
To speed up your request please give as much information as possible in your email. It is essential you supply us with details regarding formatting, where and how the logo is going to be used and the name of your Natural England contact.
For HLS acknowledgement please also supply your agreement number.
Please note this is a logo block containing the Natural England, EU and defra logos.
Note: Calls to phone numbers marked * above will be answered initially by an external switchboard service working on Natural England’s behalf. They will connect callers to Natural England staff who can deal with your enquiry. To help the switchboard operator route your call correctly, please give:
- the name of the specific person or team you wish to speak to, where known
- the geographical area it relates to.
