We’ve created a new blog dedicated to status updates regarding Twitter performance and reliability. If something is going on technically, operationally, or otherwise we will put a link in your Twitter home page to a description on this new blog. This includes good news, bad news, warnings, and miscalleneous heads-up notices.Read more…

For those that read this blog, would you mind if I close commenting on each update after 2-3 days? I’m using moderation because we were having a problem with spam comments. My thinking is that 2-3 days gives folks time to make their voice heard and then I don’t have to dedicate as much time to moderating the spam that ensues. Let me know what you think. Also, any other suggestions for how to manage comments are welcome.Read more…

A discussion fueled by hearsay heated up this week when a popular blogger accused us of refusing to enforce our Terms of Service. The accusation is damaging to our reputation and the additional insinuation that we don’t care about our users is offensive to us personally.

Twitter is 16 employees made up of systems engineers and operators, product designers, and support specialists. We do not employ public relations professionals. This accusation caught us by surprise, putting us on the defensive in the middle of what continues to be a very busy work week.Read more…