Please help! My parents are old and live by themselves and it seems like the Airtel people are troubling them. Internet hasnt been working since two weeks and the engineer basically said the problem cant be solved and that they cannot even disconnect the internet until the complaint is closed which they refuse to close because they wanna keep trying to fix it.
I tried looking on the website and it keeps asking me to download their app which has some help bot in it and no human. No contact number to speak to them.
How do I get in touch? Is there an email to escalate this issue?