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Coronavirus (COVID-19) Pandemic support

Helpful information and next steps for people affected by the coronavirus pandemic.

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Information and support in other languages

AFCA has online resources in languages other than English.

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Financial difficulty

Are you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?

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What is an ombudsman?

An ombudsman is an independent person who investigates and resolves complaints between parties.

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AFCA Datacube

AFCA's Datacube enables Australians to see how financial firms are handling complaints.

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Scams: things to look out for and how to protect your information

AFCA has information about what scammers can do with your personal information, how you can avoid a scam, and what to do if you think you are a victim.

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Latest news

24 FEB 21
Business interruption insurance test cases

Background

Under the AFCA Rules, a financial firm must request AFCA’s consent to have a complaint treated as a test case.  

19 FEB 21
AFCA welcomes announcement of Independent Review 
The Australian Financial Complaints Authority (AFCA) welcomes today’s announcement of the terms of reference for the scheduled review of its functions and performance.
05 FEB 21
Perth Hills bushfires
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Perth Hills bushfires being declared a catastrophe from 5 February 2021 by the Insurance Council of Australia (ICA).
View all news
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