Customer Services
If you have a question about your subscription or a Guardian/Observer product that can’t be answered by our FAQs or managed in your online account, please contact Customer Services.
For help with log in and commenting please see our FAQ section on this.
To report a broken link on our website use this form.
Missing sections
If a section of your Guardian or Observer is missing please telephone 0800 839 100. For other customer service queries use the contact details below.
UK, Europe and rest of world
Email: customer.help@theguardian.com
Phone: 0330 333 6767.
Lines are open:
Monday-Sunday 9.00am-6.00pm
Please note these opening times are temporary while our Customer Service Team continues to operate under a socially distanced model due to the COVID-19 outbreak.
Australia, New Zealand and Asia Pacific
Tel: 1800 773 766 (from within Australia) or +61 2 8076 8599 (from outside Australia)
Lines are open 9am-5pm on weekdays (AEDT), excluding public holidays
Email: apac.help@theguardian.com
Address: Guardian Australia, Level 3, 19 Foster Street, Surry Hills, NSW 2010
Canada and USA
Tel: 1-844-632-2010 (toll free); 917-900-4663 (direct line)
Lines are open 9am - 5pm on weekdays (EST)
Email: northamerica.help@guardian.co.uk
Address: The Guardian, 61 Broadway, New York, NY, 10006
Website user help at the Guardian
For any problems using the website, our mobile apps and their links, or general questions and feedback about the Guardian network, please see our FAQs.
If you wish to report a broken link on the site please do so here.
Getting the Guardian abroad
The availability of the Guardian and Observer in newsagents is limited outside of the UK. However, you can still purchase these publications in a small selection of countries and cities, or you can subscribe and have your copy delivered.
For more information on purchasing copies of the Guardian abroad, please contact the international publishing team.
You can subscribe to the Guardian by clicking here and Observer abroad by clicking here or contact our customer service department at Quadrant Subscription Services:
Telephone: +44 (0)20 3353 2140 Fax: +44 (0)20 8261 8433 Email: guardianpostal@theguardian.com
Address: The Guardian and Observer Quadrant Subscription Services, Rockwood House, 9-17 Perrymount Road, Hayward Heath, RH16 3DH, United Kingdom
Head Offices
UK main office
Please address written correspondence to: The Guardian, Kings Place, 90 York Way, London, N1 9GU, United Kingdom.
The switchboard number for the London office of the Guardian, the Observer and the Guardian website is: 020 3353 2000 (or if dialling from overseas: +44 20 3353 2000). Please do not use this number for Customer Service queries as our switchboard team will not be able to answer your query or direct you to Customer Service.
US main office
Contact details for the Guardian US office
Australia main office
Contact details for the Guardian Australia office
How to contact editorial departments and desks
Please take care to send queries to the correct destination as there is no guarantee that messages will be forwarded.
Contact the Guardian securely
For information on how to contact Guardian journalists securely please read this guide. We recommend you use the Guardian’s SecureDrop portal.
To contact any member of staff
Individual staff, whether editorial or commercial, can be contacted using this email format:
Firstname.lastname@theguardian.com
Firstname.lastname@observer.co.uk
Letters to the editor
Letters for publication should be sent to these addresses. The sender’s full postal address and phone number are required, for verification only:
Guardian: guardian.letters@theguardian.com
Observer: observer.letters@observer.co.uk
Corrections and clarifications of editorial content – the readers’ editors
It is the policy of the Guardian and the Observer to correct significant editorial errors and handle editorial complaints as soon as possible. The readers’ editors are independent internal ombudsmen and can be contacted as follows:
Elisabeth Ribbans – Guardian global readers’ editor
guardian.readers@theguardian.com
Guardian readers’ editor page
observer.readers@observer.co.uk
Please note that queries about subscriptions, vouchers, reader offers, advertising, marketing and other non-editorial areas are not handled by the readers’ editors. These should be addressed to the relevant non-editorial departments. Story suggestions should also be sent to the relevant editorial departments.
Legal complaints
Legal complaints should be addressed to our Editorial Legal Services department at: Kings Place, 90 York Way, London, N1 9GU
Moderation
For more information about moderation and to contact the moderation team, please see this page.
The Guardian: editorial departments and desks
Arts desk: culture@theguardian.com or arts@theguardian.com
Books competitions and events: books@theguardian.com
[This address is used for correspondence about online competitions, poetry workshops, and the like. For all other emails about books, see Review, below]Business desk and financial staff: financial@theguardian.com
Cities desk: cities@theguardian.com
Consumer desk: money@theguardian.com.
Consumer investigative column in weekly Money section consumer.champions@theguardian.com
Education desk: education@theguardian.com.
Education letters offered for publication in the weekly Education Guardian section: education.letters@theguardian.com
Environment desk: please contact alan.evans@theguardian.com or bibi.vanderzee@theguardian.com
Feast: feast@theguardian.com
Film desk: culture@theguardian.com
Foreign news: see international
G2 (features) desk: g2@theguardian.com
The Guide listings submissions: 01430 455505 or http://addyourevent.pressassociation.com
International news desk: international@theguardian.com
Law desk: law.editors@theguardian.com
Letters: guardian.letters@theguardian.com
Life and style: lifeandstyle@theguardian.com
Media Guardian: media@theguardian.com
Money personal finance section: money@theguardian.com
Money letters column: your.shout@theguardian.com
Money section’s Personal effects column where readers share advice: personal.effects@theguardian.com
Music: culture@theguardian.com
News desk, for UK national news: national@theguardian.com
Notes and queries: nq@theguardian.com
Obituaries desk: obituaries@theguardian.com
Opinion desk: opinion@theguardian.com
Personal finance: see Money and Consumer
Pictures: for emails from readers, agencies and PRs pictures@theguardian.com
Pictures: for advisories on film openings, PR openings and similar: photocalls@theguardian.com
Political staff: politics@theguardian.com
Readers’ editor: guardian.readers@theguardian.com
Review: review@theguardian.com
Science desk: science@theguardian.com
Society: society@theguardian.com
Space: space@theguardian.com
Sport desk: sport@theguardian.com
Technology desk: contacts can be found at Technology editorial team contacts
Travel desk: travel@theguardian.com
Weekend magazine: weekend@theguardian.com
The Observer: editorial departments and desks
Business: financial@theguardian.com
Cash: cash@observer.co.uk
Consumer investigative column: your.problems@observer.co.uk
Escape: escape@observer.co.uk
Food Monthly: food.monthly@observer.co.uk
Letters to the editor: observer.letters@observer.co.uk
Magazine: magazine@observer.co.uk
Review: review@observer.co.uk
Sport: sport@observer.co.uk
Travel: see Escape TV and radio review@observer.co.uk
Guardian Foundation
The Guardian Foundation is an independent charity which supports media under threat, promotes diversity in the media and empowers children and young people to engage with the news.
Contact the Guardian Foundation here.
Twitter: @gdn_foundation
Report a suspected security vulnerability
If you spot a potential security vulnerability in the Guardian’s websites and apps, we’d be grateful to hear from you. Please send an encrypted email to appsec@theguardian.com using this PGP key. If possible, include screenshots in your description. We may contact you for more details. Thanks for your help.
Please note we do not operate a bug bounty or responsible disclosure program at present.
Back issues and circulation
For information on ordering a back issue of the Guardian, click here.
If your query concerns a subscription please contact business.information@theguardian.com or call 0330 333 6767.
If your query concerns UK distribution or retail supplies please contact business.information@theguardian.com
Advertisers, sponsorship and e-commerce
To find out more about all advertising and sponsorship opportunities in the Guardian and the Observer, and the Guardian website, click here.
If you have a question or concern about an advert on the site please report the problem here.
Press office
If you are a journalist with a media inquiry, please visit the press office page for the relevant contact information.
Freelance contributions
If you would like to contribute freelance content, please ensure you have read our Contributors’ guide.
Story pitches should be sent to the relevant editorial department, as listed above.
Any queries you have relating to the freelance charter, or other terms and conditions for the supply of content to GNM, should be directed to our Rights department at rights@theguardian.com
Employment and work experience
If you are interested in working for Guardian News and Media, please see our dedicated careers site at theguardian.com/workforus. All current work experience and internship schemes are detailed on this site under the “Other opportunities” heading.
Content distribution and syndication
For permission to re-publish Guardian or Observer content, or acquire a licence to re-distribute our content, please visit our Syndication website.
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