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The Government is making special efforts to reach the marginalized sections of the society by providing benefits to the targeted groups through focused schemes and programmes both at central and state level.

Dial.Gov Service is a common man’s interface with the Government for information on welfare schemes which aims to bridge the existing gap between the benefit information and the beneficiary. It provides information to citizens about various welfare schemes and services provided by the Central and State Government, thus empowering the interested citizen to reach the welfare benefits based on his/ her eligibility through intelligent search. The information about benefits will be available to the citizen through different mediums like Dial. Gov web portal , mobile application, an interactive voice response service and call centre helpdesk.

The project is being developed and implemented by National Informatics Center (NIC). NIC was established in 1976, and has since emerged as a "prime builder" of e-Government / e-Governance applications up to the grassroots level as well as a promoter of digital opportunities for sustainable development. NIC, through its ICT Network, "NICNET", has institutional linkages with all the Ministries /Departments of the Central Government, 35 State Governments/ Union Territories, and about 640 District administrations of India. NIC has been instrumental in steering e-Government/e-Governance applications in government ministries/departments at the Centre, States, Districts and Blocks, facilitating improvement in government services, wider transparency, promoting decentralized planning and management, resulting in better efficiency and accountability to the people of India.

It is being promoted by Department of Electronic and Information Technology (DeitY), Ministry of Communications and Information Technology (MoCIT). DeitY facilitate and promote e-governance, promotion of Electronics & Information Technology- Information Technology Enabled Services (IT-ITeS) Industry, providing support for creation of Innovation / Research & Development (R&D;), building Knowledge network and securing India's cyber space.