If you have a complaint about a Victorian Government department, statutory authority, agency or local council then the Ombudsman's office may be able to assist you.
In the first instance you should attempt to resolve your complaint with the agency concerned. Public bodies should have complaints processes that you can use to try and resolve your issue.
If you are still unable to resolve your concerns or are unsure as to whether your complaint can be considered, please contact the Ombudsman's office via the following methods:
Online
Click here to submit your complaint online
Letter
Victorian Ombudsman
Level 2
570 Bourke Street
Melbourne VIC 3000
Telephone
Telephone 9613 6222 or toll free (regional areas only) on 1800 806 314. While you can usually complain over the phone, we may need you to put your complaint in writing.
Unfortunately the Ombudsman is unable to investigate complaints about this issue. Please see the contact details of an agency that may be able to assist you below.