Customers of Telstra are experiencing major disruptions to their services due to a reported fire at one of the company's exchanges.
Telstra announced the fire location to be Chatswood Exchange, Sydney, via Twitter.
@owenbrandt Fire at the Chatswood Exchange has damaged power equipment. Customers’ service are impacted. More updates to come.
— Telstra (@Telstra) February 2, 2017
Users on website www.aussieoutages.com are complaining of outages of landline, mobile and NBN services from Australia's biggest telecommunications company.
The outage map on the site indicates that all states and territories are affected.
Screenshot from outage website aussieoutages.com showing affected areas.
The incident follows a fire last year at another exchange in Brunswick, Melbourne, caused by faulty wiring.
The outage has affected businesses also, including Jetstar and Circus Royale.
Some flights disrupted due to @Telstra outage. 9 AU flights delayed ~45mins; check-in for some flights paused; some ports manual check-in.
— Jetstar Airways (@JetstarAirways) February 2, 2017
Due to #Telstra outage we are experiencing problems with our phones. Please try again later or book online https://t.co/ynwWAlNFgr
— Circus Royale (@CircusRoyale) February 2, 2017
Customers took to Twitter to vent their frustrations.
Rubbish service... why does this always happen #Telstra
— Zoki 87 🇷🇸🇦🇺 (@Zoko87) February 2, 2017
Some exec's at #Telstra busy working on #alternativefacts about the fire at the Chatswood exchange
— Greenie (@Aussie_Greenie) February 2, 2017
Another mass @Telstra outage in #Adelaide. No calls in, no calls out. #herewegoagain
— Rhett Burnie (@RhettBurnie) February 2, 2017
Fire may not be the fault of @Telstra but service outages are really disappointing. How can loss of one exchange have such impact? #telstra
— Cameron Glover (@cameronjglover) February 2, 2017
When your business relies on a #telstra residential connection, and you haven't read their SLA/Restoration guide.. that.
— Steve (@JarOfSteve) February 2, 2017
In an unrelated incident, the official website for the Australian Taxation Office crashed on Thursday morning.
At 3:09pm, Telstra announced services were beginning to return.
Services are beginning to restore. Thanks for your patience.
— Telstra (@Telstra) February 2, 2017
At around 3:25pm, Jetstar announced their systems were back online after manual check-in was used at several airports during the outage.
More to come.
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