Our spa environment is one of relaxation and tranquillity. Please respect all spa guests’ right to privacy and serenity. In light of this, the spa is a mobile phone, Blackberry, pager, camera and smoke free zone.
HEALTH CONDITIONS
Kindly advise us of any health conditions, allergies or injuries which could affect your choice of
treatment when making your spa reservation.
PREGNANCY
We have specially designed treatments for expectant women or nursing mothers. Please
allow our spa team to guide you in selecting which treatments are most suitable during this
special time.
HOMECARE
To continue your spa experience at home, most products used in our treatments are available at ESPA Life reception.
VALUABLES
ESPA Life accepts no responsibility for loss of valuables and jewellery at any time on the spa premises.
LOST PROPERTY
All lost property found on the premises should be handed in at ESPA Life reception. Items will be stored for four months, if they are not collected within this time they will be donated to local charities. Liquids, under garments and hair brushes
are kept for 24 hours only.
SPA ACCESS
Full access to all spa areas including the ESPA Life Gym is reserved for guests who have treatments that exceed two hours or a Day Spa Package. Access to the Thermal Floor and Gym may be arranged with a Spa Experience Pass. Please contact the ESPA Life reservations team for more details.
Guests who have reserved ESPA Time or spa treatments for less than 2 hours can enjoy the exclusive Spa Changing and Heat Experiences and will be escorted directly to the Spa Change and Chill areas for collection before and after their treatment.
GIFT VOUCHERS
An ideal gift for someone special. Please contact the ESPA Life reservations team for details.
CHILDREN'S POLICY
We are delighted to offer treatments for children under 16 years old however they must be accompanied by an adult for the whole duration apart from manicures and pedicures taken in the Nail Studio. Please contact the ESPA Life
reservations team for details on treatments available for our young guests. Access to the rest of the spa including the Spa Changing, Heat Experiences, Thermal Floor and Gym are restricted to over 16’s.
CANCELLATION POLICY
A 100% charge will be incurred for any treatment not cancelled at least 24 hours prior to your scheduled time. Late arrival will shorten your treatment time.
PRICES
All prices are quoted in GBP and are subject to change at any time. Gratuities are not included and are welcomed at your discretion.