Editorial Complaints

The Times takes complaints about editorial content seriously. We are committed to abiding by the Independent Press Standards Organisation (“IPSO”) rules and regulations and the Editors’ Code of Practice that Ipso enforces.

Complaints policy

1) The Times aims to handle all complaints as efficiently and effectively as possible.

2) All complaints will be acknowledged on receipt.

3) If we receive multiple complaints about the same issue we may make one response to all.

4) We may request further information from you to enable us to investigate your complaint.

5) We will deal promptly with complaints. Once full details have been established, we aim to resolve within 28 days any complaint brought under the IPSO Editors’ Code. If we fail to resolve such a complaint to your satisfaction within this time, you may refer the matter to IPSO. If we believe that no breach of the Editors’ Code is involved, we will tell you.

6) You can see a copy of the Editors’ Code here.

7) If at any stage of your complaint we do not hear back from you within 28 working days, we will consider your complaint resolved.

Complaints details

Complaints about editorial matters may be sent by email to feedback@thetimes.co.uk

Or by post to: Feedback, The Times, The News Building, 1 London Bridge Street, London SE1 9GF.

If you would like to make a complaint under the terms of the Editors’ Code administered by IPSO, you may use the dedicated form.

Find out how to make a complaint about our sister title, The Sunday Times, here

For readers of the Ireland edition of The Times

The Times supports the work of the Press Council of Ireland and the Office of the Press Ombudsman, and our staff operate within the Code of Practice for journalists in Ireland. You can obtain a copy of the Code, or contact the Council, at www.presscouncil.ie, Lo-call 1890 208 080 or email: info@presscouncil.ie.

Requests for corrections or clarification should be sent by email to feedback@thetimes.co.uk or by post to The Times, 4th Floor, Bishops Sq, Redmond’s Hill, Dublin 2.