- published: 22 May 2013
- views: 320037
Customer service is the provision of service to customers before, during and after a purchase. According to Turban et al. (2002), "Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation."
Its importance varies by products, industry and customer; defective or broken merchandise can be exchanged, often only with a receipt and within a specified time frame. Retail stores often have a desk or counter devoted to dealing with returns, exchanges and complaints, or will perform related functions at the point of sale; the perceived success of such interactions being dependent on employees "who can adjust themselves to the personality of the guest," according to Micah Solomon quoted in Inc. Magazine.
From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. A customer service experience can change the entire perception a customer has of the organization.
Sir Richard Charles Nicholas Branson (born 18 July 1950) is an English business magnate, best known for his Virgin Group of more than 400 companies.
His first business venture was a magazine called Student at the age of 16. In 1970, he set up an audio record mail-order business. In 1972, he opened a chain of record stores, Virgin Records, later known as Virgin Megastores. Branson's Virgin brand grew rapidly during the 1980s, as he set up Virgin Atlantic Airways and expanded the Virgin Records music label.
Branson is the 4th richest citizen of the United Kingdom, according to the Forbes 2011 list of billionaires, with an estimated net worth of US$4.2 billion.
Branson was born in Blackheath, London, the son and eldest child of barrister Edward James Branson (10 March 1918 – 19 March 2011) and Eve Huntley Branson (née Flindt). His grandfather, the Right Honourable Sir George Arthur Harwin Branson, was a judge of the High Court of Justice and a Privy Councillor. Branson was educated at Scaitcliffe School (now Bishopsgate School) until the age of thirteen. He then attended Stowe School until the age of sixteen. Branson has dyslexia and had poor academic performance as a student, but later discovered his ability to connect with others.
Mr. Bean is a British comedy television programme series of 14 half-hour episodes written by and starring Rowan Atkinson as the title character. Different episodes were also written by Robin Driscoll, Richard Curtis and one by Ben Elton. The pilot episode was broadcast on ITV on 1 January 1990, with the last television episode, "Goodnight Mr. Bean" broadcast on 31 October 1995. The final episode, "Hair by Mr. Bean of London", was a video exclusive released on 15 November 1995, but not broadcast in the UK until 2006.
Based on a character originally developed by Atkinson while he was studying for his master's degree at Oxford University, the series follows the exploits of Mr. Bean, described by Atkinson as "a child in a grown man's body", in solving various problems presented by everyday tasks and often causing disruption in the process. Bean rarely speaks, and the largely physical humour of the series is derived from his interactions with other people and his unusual solutions to situations. The series was influenced by physical performers such as Jacques Tati and comic actors from silent films.
Actors: Branislav R. Tatalovic (actor), James Neyman (writer), James Neyman (editor), Joel Anger (actor), John Riddlebaugh (actor), Donn R. Nottage (producer), Donn R. Nottage (director), Donn R. Nottage (writer), Donn R. Nottage (actor), Renee Nottage (writer), Patrick D'Angelo (actor), Renee Nottage (actress), Michael Zaite (actor), Nancy Hopkins Hall (actress), Camille Champa (actress),
Genres: Comedy, Horror, Sci-Fi, Short,Actors: Melle Hartley (miscellaneous crew), Stefany Northcutt (actress), Thomas Zoeschg (producer), Thomas Zoeschg (director), Brady Nielsen (producer), Thomas Zoeschg (writer), Stefany Northcutt (actress), Micah Femia (actor), Noah Calvin (composer), John Limoli (editor), Alicia Sukovieff (producer), Eric Harrison (actor), Helga Heiss (producer), Nancy Norris (miscellaneous crew), Hans Zoeschg (producer),
Plot: Sincerely is a short film evolving around Ms. Daisy Heathrow, who in the eyes of the local postman Herald, has been lonely a bit too long and so he initiates the rescue. When Ms. Heathrow realizes what she was missing during the past years, Herald gets lost. A new, different postman knocks on her door and Ms. Heathrow is challenged to leave her comfort zone in order to safe the long lost feeling of company. Sincerely is a short film about loneliness, insecurity, stubbornness and the good in some people.
Genres: Romance, Short,