About us
canberratimes.com.au brings you breaking news, as it happens in Canberra. We deliver a dynamic, interactive multimedia news experience, online and on mobile. The site is updated throughout the day, seven days a week, as news breaks.
We value our readers and welcome your thoughts and feedback. If you cannot find the answer to your question on this page, please send comments, questions and requests through one of the options below:
Contact us
We value our readers and welcome your thoughts and feedback.
If you wish to provide feedback, have a question or encounter an issue, please click here to send us an email. Our feedback form is available across the whole site, just access the 'Give Feedback' option within the page footer. Please ensure you select the option most appropriate your email and it'll be directed to the appropriate team.
For more specific contact points and instructions, please see the below details:
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Phone 02 6280 2122 |
Address 9 Pirie Street Fyshwick, ACT, 2609 |
Postal Address PO Box 7155, Canberra Mail Centre ACT, 2610 |
Subscription queries
Newspaper home delivery
To contact us regarding a new or existing home delivery, please send an email to ctd@canberratimes.com.au or phone 02 6280 2222.
Editorial feedback
Article feedback
For all article and editorial feedback, please click here and select the 'Editorial feedback' option under Canberra Times.
Typos, factual errors & broken links
Found a typo or error in an article? Found a broken link? To let us know, click here and select the 'Broken links & typos' option under Canberra Times.
Send a press release or your news
To submit a press release please email here.
You can send us your news tips and photos through www.canberratimes.com.au/act-news/sendusnews.
Letters to the editor (no attachments accepted)
Please send your letters to letters.editor@canberratimes.com.au. Note that attachments will not be accepted.
Contacting our Journalists
Individual staff members can be contacted using their first name followed a dot and then their surname then @fairfaxmedia.com.au. Some staff may have a slightly different format for their email, so in the event your email is returned to you as undeliverable, please contact us on 02 6280 2122.
Advertising, Classifieds & Notices
Advertising
Information on advertising within the Canberra Times can be found at the Fairfax Media Adcentre.
Advertising information specific to the newspaper and other print products is available here.
Information on advertising online and within other digital products is available here.
Do you have feedback on the advertising within the newspaper or the site? Send your feedback (including complaints) here selecting the 'Advertising feedback & queries' option under the Canberra Times topic.
Classifieds & Notices
To place your Canberra Times classified ad or notice, please email us at classifieds@canberratimes.com.au or phone 13 63 55.
General Fairfax Media classifieds and notices can be place here.
General queries & Support
The Canberra Times
For any general feedback or queries, please send us an email via the feedback form available here selecting the 'General queries & feedback' option under Canberra Times.
To report a broken link, click here selecting the 'Broken links & typos' option under Canberra Times.
Newsletters
A list of all The Canberra Times newsletters is available here.
If you have a newsletter related query or issue (including unsubscribe requests), please contact us here selecting the 'Newsletter queries' option under Other CT queries.
Video & Canberra Times TV
For all feedback and issue reporting regarding the videos across the Canberra Times site and the Canberra Times TV service, please email here selecting the appropriate option under the Video & TV topic.
Mobile site & Apps
To contact us regarding the mobile site or any Canberra Times apps (including the iPad and Android apps) please send your email here selecting the appropriate option under Mobile & Tablet apps.
Sponsorship
Want us to sponsor your event? Please review details and apply here.
Syndication, Photo Sales & Front Pages
You can purchase photos and front pages (for both consumer use or licensed for commercial use) from the Fairfax Media Syndication office. They will also assist with all licensing queries relating to Fairfax content. Please visit www.fairfaxsyndication.com or contact +61 2 9282 3636 or 1300 136 466 or syndication@fairfaxmedia.com.au.
Backorders and old editions
Most newsagents will carry copies of newspapers up to 2 weeks old. Editions older than the past two weeks can be ordered through Paper World on 1800 811 755 or visit www.paperworld.com.au.
Fairfax Media membership
Membership
The Canberra Times site is part of the Fairfax Media Network. Membership is free and gives you access commenting on articles, enabling site settings (see the 'cog' icon in the dock at the very top of every page on the site), newsletters, alerts, competitions and special offers.
To manage your membership account (update details & reset password) click here.
You can use the same membership login across many sites within the Fairfax Media network, such as:
Privacy Policy & Conditions of Use
The Fairfax Media Privacy Policy is available here and our Conditions of Use statement is available here.
The Australian Press Council
The Canberra Times is bound by the Standards of Practice of the Australian Press Council. If you believe the standards may have been breached, you can contact the Canberra Times directly (please the contact details listed above) or approach the Council by email (info@presscouncil.org.au) or phone (02 9261 1930 or 1800 025 712). For further information, see www.presscouncil.org.au.
How do I obtain permission to republish Fairfax content?
You can purchase or license all Fairfax Media copyright content either directly from Fairfax Syndication or via Copyright Agency Limited (CAL) RightsPortal service for text articles only.
Fairfax Media Reprints & Permissions
With CAL's RightsPortal service it’s faster and easier than ever before to secure permission for articles from Fairfax Media titles to be reused in a reprint, book/textbook, website/blog, intranet/extranet, email, newspaper, newsletter/flyer, journal/magazine, presentation/slide kit, annual report, course pack, training materials, photocopy, documentary, or on television.
Click on the Reprints & permissions link option above the online article to open the RightsPortal page.
1. Select the way you would like to reuse the content
2. Create an account if you haven’t already
3. Accept the terms and conditions and you’re done
Photographs & Front Pages
Photographs and Front Pages can be purchased for consumer use or licensed for commercial use from www.fairfaxsyndication.com.
Enquiries
For questions regarding licensing Fairfax content, please contact Fairfax Media Syndication on +61 2 9282 3636 or 1300 136 466, or email syndication@fairfaxmedia.com.au.
For questions about using the RightsPortal service, please contact CAL via phone +61 2 9394 7600 or email clearrights@copyright.com.au.
