ChurnZero

❓ Guess what? 😐 Being "nice" isn't enough. 💁🏾♀️ I said what I said. Having great relationships with your customers matters. But it's not enough to support your customers in driving results and delivering value. Stephanie Workman-Bolden and I are excited to join CS leaders and professionals this October for ChurnZero's annual conference, ZeroIn. We will continue our conversation on OUTCOMES-BASED CUSTOMER SUCCESS by discussing value realization and the importance of value-based relationship building to deliver impact. 💻 ARE YOU REGISTERED: https://lnkd.in/gJpQmWzQ 🗓 Join us October 16th and 17th in the DMV (Arlington, VA.)

#CustomerSuccess will been a great beneficiary of AI and at ChurnZero, we have invested heavily. Great to see SaaStock acknowledge the work! Always happy to chat CS and AI with folks.

Newsflash: ChurnZero shortlisted for Most Innovative Use of AI at the 2024 SaaStock Awards! The SaaStock Awards celebrate the best in SaaS worldwide, recognizing innovative companies “setting new standards for SaaS success and paving the way for those that follow”. “ChurnZero built generative AI into its product in early 2023 with Customer Success AI™, writes SaaStock, “which CS teams use to draft content, research information, and develop ideas.” “CS AI has been trained by customer success experts and helps ChurnZero customers (and its in-house team) to save time, work more efficiently, and scale their impact.” Thank you, SaaStock Awards! See the full shortlist at https://lnkd.in/gFCRaSpz. #customersuccess #AI #SaaS #awards

Today! Discover the playbooks and strategies that distinguish the best leaders in CS with Peter Armaly, principal at Valuize, and ChurnZero. We'll dig into Peter’s new book, Mastering Customer Success, to uncover which plays the top leaders are running, and why they make such a difference. Join us at 2:00 PM EST: https://lnkd.in/eKfwKZJv #customersuccess #strategy #leadership

In customer success, a perspective of partnership is a strategic advantage.

Over 1,000 learners! Congratulations to the CS professionals who’ve invested in learning with the Customer Success Foundations Professional Certificate by ChurnZero on LinkedIn Learning!   Launched just six weeks ago in a partnership between LinkedIn and ChurnZero, this certificate covers:    🟣 How to build rapport and engage with customers effectively. 🟣 How to manage customer onboarding to maximize value. 🟣 How to keep customers with the right retention strategies. 🟣 How to play a leading role in CS initiatives.   Complete the course and its 40-question assessment for a digital certificate that displays your expertise to your team, company, and industry network.    Want to get certified? LinkedIn Learning offers a free month for new learners. See the Professional Certificate and get started at https://lnkd.in/dW2XcX98. #customersuccess #CSM #upskill

Every customer success team can benefit from an expert helping hand. ChurnZero’s service partners are handpicked to help you make the biggest difference. Today, we’re launching our service partner directory, where you’ll find accredited experts for optimizing your ChurnZero platform and the strategies you power with it. Our service partners work as an extension of your team, bringing their extensive knowledge and skills to help you increase efficiency, drive revenue, and elevate your customer experience without adding headcount. We’ve assessed each service partner for their knowledge of ChurnZero and digital CS, so you can engage them with confidence. You’ll find them in our new directory, and in the ChurnZero community. Get started today at https://lnkd.in/eHnvryub. Thank you to our certified service partners, ESG (Customer Success as a Service®️), Growth Molecules™, Infinite Renewals, and Techtonic Lift!

As a customer success leader, it’s your job to construct the best team model with the CSMs you have. This is a puzzle, because every CS team is made up of unique personalities, experiences, and skills. One way to solve it is to audit your CSMs’ strengths and skillsets: an exercise that adds immediate value for your team and customers while building your agility for the future. See how at https://lnkd.in/gyGUuEh2. #customersuccess #CSM #leadership 

SWAG ALERT: Announcing fall’s hottest look: the Churn Monster bandana, modeled by Mars in ChurnZero’s office. One size fits all good dogs and humans. Get yours at ZERO-IN 2024, the essential conference for customer success leaders this October in Washington, D.C. Be quick, though. We've almost sold out of tickets. Save your seat at https://lnkd.in/dMfUjenN. #customersuccess #CX #SaaS #swag #dogsofLinkedIn

🚨🔥 Today is #ReviewFriday, and I couldn’t resist sharing this G2 gem! It highlights how we’re making Customer Success teams more efficient. 🙌 But honestly, after attending the JMI Equity roundtable event this week with SOOO many customers from the JMI portfolio, the stories they shared blew me away! 🤯 Hearing how ChurnZero is helping teams uplevel their digital CS programs, boost NRR & GRR 📈, and foster a culture of accountability 💪 is the real win of the week! 🏆 It's moments like these that validate all the hard work our team puts in every day. 🚀 #CustomerSuccess #NRR #GRR #Culture #JMI