Premier Developer Support
Support plans that provide access to prioritized developer-specific resources.
Technical Resources
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Assistance provided by Zoom development experts across Developer Relations, Product Management, and Technical Support
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Trained technical personnel that are able to respond to unique development needs, assist with custom integrations, and address technical Zoom account needs
Priority Support
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Designated support channels with clearly defined hours of operation
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Response turnaround time targets appropriately geared to different levels of business impact and concerns
Key Areas of Coverage
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Developer enablement, onboarding, training, architectural consultations
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REST API, event subscription & DSS issues resolution
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Break-fix/troubleshooting for integrations, and API & SDK app development assistance
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Marketplace admin support including app submission, release & update guidance
Am I eligible?
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Zoom Pro Plan
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Zoom Healthcare Plan
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Zoom Business Plan
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Zoom ISV
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Zoom Enterprise Plan
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Existing Developer Support Plan
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Education Customer
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Video SDK Developer
Each Zoom account is permitted only one (1) Premier Developer Support plan. The plan cannot be shared within an account or shared, linked, or co-termed with any other account.
Get expert Zoom developer support when you need it
Support plans that provide access to prioritized developer-specific resources
| Bronze | Silver | Gold | |
|---|---|---|---|
| Method of Contact | Web Ticket | Web Ticket | Web & Phone Ticket |
| Support Hours of Operation (English Only) |
Business Hours ** | Business Hours ** | 24/5 with 24/7 for P1 issues |
| Response Time SLOs/SLAs P1 - Service -level impact P2 - Customer-level impact P3 - General Inquiry P4 - Scheduled appointment |
SLO P1 - 24 hour P2 - 48 hour P3 - 72 hour |
SLA P1 - 6 hour P2 - 12 hour P3 - 24 hour |
SLA P1 - 1 hour P2 - 5 hour P3 - 9 hour |
| Recommended Support Hours | 4 Hours | 10 Hours | 20 Hours |
| Live Developer Consultation (included in total support hours) |
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| Direct Tier 2 Developer Phone Support | |
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| Sandbox Accounts Provided | |
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| Priority App Review & Approval | |
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Connect with Zoom to learn more about Premier Developer Support
Need help? Visit the Zoom Help Center
