Digital Administrator 6-month fixed-term contract
Job Role: Digital Administrator
Salary: £22,000 per annum
Full Time: 35 hours per work (6-month fixed-term contract)
Location: Hamble (hybrid working)
Do you have previous experience in a customer service role utilising multiple contact methods including phone and email?
Do you enjoy working as part of a team?
Are you committed and passionate about customer service delivery?
If the answer to any of these questions are yes, then this is the perfect role for you!
The Royal Yachting Association is seeking a Digital Administrator to support the digital team in providing customer service support for user of the RYA website and social media. You will be responsible for supporting customers problems, requests and feedback through email, phone and social media. The Royal Yachting Association’s digital infrastructure was upgraded in May 2021 with a Sitecore Content Management System at its heart. This was the first step in a multi-year digital transformation journey. The next step involves communicating with our members, optimising user journeys, and increasing personalisation of digital marketing activity.
In return for your work, you’ll receive a range of benefits including:
- 33 days holiday including public holidays pro rata
- Your Birthday Day off
- 10% RYA contribution to a Personal Pension Scheme
- Volunteering days
- Free charging point for electric vehicles whilst on your working days at the office
- Free Life Insurance
- Discounts platform for retail, entertainment, holidays & gym membership
- Social Events
- RYA Membership
….just to name a few.
What you’ll be doing:
- Answer queries from website users via phone email, and social media
- Act as the first point of contact for users of the RYA website, providing support and resolution
- Manage and monitor the web support inbox, ensuring it is kept up to date at all times and queries/issued are responded to in a timely manner
- Provide feedback to the Digital Team regarding any technical or usability issues on the website experienced by customers
- Identify opportunities to enhance the customer experience or internal processes
- Support the Digital Team and wider Marketing Department
Who we’re looking for:
- Someone with a friendly and patient approach to dealing with customer service issues
- Strong interpersonal and communication skills
- Someone who is self-motivated and resilient under pressure
What do you need:
- Experience in a customer service role that utilised multiple contact methods including phone & email.
- Excellent understanding of Microsoft Office suite, especially Word, Excel & Outlook
- To be committed and passionate about customer service delivery
To Apply
Please review the full job description and send a completed application form and an equality monitoring form to jobs@rya.org.uk
Closing date for applications: 17 May 2024 (although applications may close sooner if a suitable applicant is found)
Interviews to be held: May 2024
Job description | Application form | Equality monitoring form
The RYA is committed to equality of opportunity.
As an equal opportunity and disability confident employer, we celebrate and welcome diversity in all its forms and believes that a diverse workforce boosts innovation, productivity, and creativity.
We are dedicated to promoting equity, diversity and inclusion and strive to be an inclusive and diverse workplace where everyone can be their authentic selves. We would particularly encourage applications from ethnically diverse candidates who are currently underrepresented at the RYA.
