ChurnZero

SWAG ALERT: Announcing fall’s hottest look: the Churn Monster bandana, modeled by Mars in ChurnZero’s office. One size fits all good dogs and humans. Get yours at ZERO-IN 2024, the essential conference for customer success leaders this October in Washington, D.C. Be quick, though. We've almost sold out of tickets. Save your seat at https://lnkd.in/dMfUjenN. #customersuccess #CX #SaaS #swag #dogsofLinkedIn

🚨🔥 Today is #ReviewFriday, and I couldn’t resist sharing this G2 gem! It highlights how we’re making Customer Success teams more efficient. 🙌 But honestly, after attending the JMI Equity roundtable event this week with SOOO many customers from the JMI portfolio, the stories they shared blew me away! 🤯 Hearing how ChurnZero is helping teams uplevel their digital CS programs, boost NRR & GRR 📈, and foster a culture of accountability 💪 is the real win of the week! 🏆 It's moments like these that validate all the hard work our team puts in every day. 🚀 #CustomerSuccess #NRR #GRR #Culture #JMI

Join us at our annual Customer Success conference in less than a month in DC! We are close to a sellout so get in on this. We design our conference to be super useful, easy to meet new folks, surrounded by the warmth of your peers.

Do you have your ticket for next month's ZERO-IN 2024 CS Leadership Conference (formerly BIG RYG) by ChurnZero yet?? This year's agenda is packed solid with inspiring keynote speakers, interactive workshops, and collaborative breakout sessions. Don't miss Kristen Hayer's workshop on Day 1 where you'll discover how to practice smart storytelling that will help influence your board and investors. You will: 🖼 Learn storytelling framework that can be applied to any type of presentation. 🗣 Discuss best practices for developing a strategic, board-level presentation. ✏️ Receive a Q&A worksheet that will help you to prepare for important presentations in the future. The Success League is getting really excited about seeing you there! Snag your seat below while you still can! ⬇ #CustomerSuccess #Leadership #WashingtonDC #ZEROIN2024

Gain Grow Retain Live in Austin didn’t disappoint. A huge thank you to Steffanie Biedler, Danny Villarreal, Kaily B, Millie Rana, Paul Schneider, and Heather Wendt for sharing their customer success expertise and driving some great discussions. And of course, a big shoutout to ChurnZero for their support and sponsorship! A few themes that stuck: 🔹 Verbal promises about CS value aren’t enough—get it in writing and refer to it regularly. 🔹 Retention still rules. Great customer experience is non-negotiable, and having a proactive strategy for upselling and renewal conversations keeps that revenue engine going. 🔹 Own the journey. Each part of the customer journey needs a clear owner. Defining who’s responsible at each stage avoid confusion, missed handoffs, and that frustrating cycle of asking for information that already exists. The Vanilla team had a fantastic time connecting with everyone—feeling inspired and ready for the next.

⌛ Time flies... and so do tickets to ZERO-IN 2024, the essential conference for customer success leaders. With less than a month to go, we’re down to our last 40 tickets. If you’re planning to join us, register now. These tickets won’t last long… and we’d love to see you there. See who's on the agenda and save your seat (quickly!) at https://lnkd.in/dMfUjenN.

I want to thank Gain Grow Retain, ChurnZero and Higher Logic Vanilla for hosting the CS event yesterday in Austin. 🙏 Heather Wendt and team did an amazing job and we had a stellar group of attendees, panel discussions, and round tables. 👏 The Austin CS scene needs more of these kinds of events.

This sound familiar to anyone? 1. Company identifies a major problem, i.e. high Churn 2. They allocate limited time and budget to explore potential solutions. 3. The chosen solution is never fully adopted internally, no significant improvements are made. 4. The company reverts to status quo. Having wasted time and resources, the original problem persists. There are many disruptive changes coming to Customer Success in the year ahead - revenue ownership, evolving RACI, comp plans, emerging technology capabilities, specialized roles, and Artificial Intelligence to name a few - how prepared are you to lead through a period of rapid change? If you're attending the ChurnZero #ZeroIn conference in Washington D.C. next month, come check out our 90-minute interactive session, where Ed Powers and I will be presenting on how to exponentially boost your results in the year ahead. #CustomerSuccess #CSaaS

Understanding customer behavior is at the center of exceptional customer success—and that’s exactly what our integration with ChurnZero delivers. With our integration, ChurnZero users can track the real-time community activity of their customers and use that data to trigger notifications to CSMs and offer tailored recommendations. Whether a customer asks a question, shares feedback, or engages in a discussion, this data helps CSMs respond faster, stay proactive, and keep customers engaged. It’s why our partnership with ChurnZero works so well—both platforms are designed to help companies build deeper customer relationships and drive long-term retention. And it’s why we’re proud to sponsor ZERO-IN 2024 on October 16-17 in Washington, D.C. Join us there and don’t miss Heather Wendt, community manager for Gain Grow Retain and strategic community consultant at Higher Logic Vanilla, as she shares best practices on how to amplify your community’s impact. Register and learn more: https://lnkd.in/dMfUjenN See you at #ZEROIN2024

Everyone knows a customer success leader who stands out from the competition. But what playbooks, strategies and techniques do those exceptional leaders have in common? Join Peter Armaly and ChurnZero next Wednesday, September 25, to learn what sets the top #customersuccess leaders apart. We’ll dig into Peter’s new book, Mastering Customer Success, to reveal: 🔥 Their most effective strategies and tactics and why they work. 🔥 How they help their teams through the trickiest roadblocks. 🔥 How they coach and influence their leaders, not just their teams. Our event starts at 2:00 PM EST. Save your seat at https://lnkd.in/eKfwKZJv. #leadership #strategy #CCO with Valuize