BabyCenter Courses FAQ

General questions

Who teaches the courses?

BabyCenter is dedicated to providing research-based content. The courses are led by experts in their field. You can learn more about the hosts in the "Meet your experts" section or within each course description.

How long are the videos in each course?

Our courses are designed with the busy parent in mind! Each course is made up of individual videos that range from 2 to 15 minutes, with most of them being 2 to 7 minutes. Can't finish a video? No problem — resume learning exactly where you left off, even mid-video. You can resume play on any device, including mobile, tablet, laptop, or desktop. The courses are designed to be completed at a pace that works best for you.

What's the format of the course content?

Each course is broken up into easy-to-follow sections made up of videos, optional quizzes to test your knowledge, and handy PDF guides.

Can I download the videos?

No. Course videos are available by streaming only.

Can I watch the lessons on my phone or tablet?

Yes. You can watch the lessons on your phone or tablet by opening up your preferred web browser and going to courses.babycenter.com.

Can I rewatch lessons after I've already completed them?

Yes. Open up your preferred web browser and go to courses.babycenter.com to view your courses and rewatch lessons.

What is included apart from the video lessons?

Our comprehensive courses include optional quizzes, PDF resources, and access to a private community group where you can ask BabyCenter editors questions and see what other parents are saying. We also offer a completion certificate after you finish each course.

Do I have to take the quizzes in each course?

No. The quizzes are not a requirement, but are available as an additional learning tool to help identify areas that may need additional review.

How long can I access the course content?

Course content will be available for 12 months from the date of purchase.

Will I be able to access any of the materials after 12 months?

Course videos are available to watch and accompanying PDFs can be downloaded for 12 months from the date of purchase. Any PDFs that you download from the course during the access period will be yours to keep indefinitely; just make sure to save them in a place where you can find them again.

Do you have any free resources that can help me with these topics?

Yes. We offer free resources if you are not ready to make a purchase. Please visit our BabyCenter website for articles and expert advice about pregnancy, babies, toddler, preschoolers, and big kids. Explore information related to health and safety, sleep, and developmental milestones.

I have a question that wasn't covered in the course. How can I get the answer?

Check in on our private community groups. There, you will be able to ask questions, see other parent questions, and get answers from BabyCenter Editors.

You can also request access by clicking on the link below and selecting "Request to Join"; a group administrator will add you to the group.

• The BabyCenter 3-stage sleep solution
• Meeting physical milestones through play
• Infant CPR and first aid

How do I access the private community group associated with my course?

Your course purchase confirmation email includes a link to your community group. You can also request access by clicking on the link below and selecting "Request to Join"; a group administrator will add you to the group.

• The BabyCenter 3-stage sleep solution
• Meeting physical milestones through play
• Infant CPR and first aid

What is included in the Ultimate baby prep course?

We're here to help you through your biggest parenting challenges. The Ultimate baby prep course includes three courses for one amazing price: Infant CPR and first aid, The BabyCenter 3-stage sleep solution, and Meeting physical milestones through play. Get more information about what's included in the courses and see a free preview.

Will you be adding more courses?

Yes - we're here to grow with your family. Keep an eye out for new content. If you want to be the first to know, make sure you are signed up for our emails and follow us on Facebook, Instagram, and Twitter.

Do you offer discounts on the course?

Our pricing is intentionally set to make it affordable for as many families as possible. While we do offer occasional promotions and discounts, the best pricing we offer is through our Ultimate baby prep course.

Are closed captions available for the courses?

Yes, closed captions are available for the course videos. To view, click on the closed caption button in the video player.

Are these courses available outside of the United States?

Yes, you can purchase and access the courses outside of the United States. Please be aware that some products, recommendations, and medication dosing may differ based on standard practice in your country of residence. You can view your BabyCenter Courses here after purchase.

Can I use a non-U.S. credit or debit card to purchase the courses?

Yes, you are able to purchase courses internationally. Please access your course at courses.babycenter.com after purchase.

Registration and account login

I can't log into my BabyCenter account.

Please confirm that you typed your email address correctly. If you are unable to log in to your account using your email address and password, please reset your password by clicking on the "Forgot your password" link. Enter your email address and click Submit. You will be sent an email with a link to reset your password; please note that this may take 5-10 minutes.

If you are still experiencing issues, please contact us at courses@babycenter.com.

I forgot my account password.

You can reset your password by clicking on the "Forgot your password" link on the login page. Enter your email address and click Submit. You will be sent an email with a link to reset your password; please note that this may take 5-10 minutes.

I received an iPhone notification regarding password security.

These notifications are triggered when Apple iOS finds passwords that have been included in a known data leak. If you have reused a password from another site that experienced a security breach, you may see this warning. We suggest using a unique password for your Courses account. On this page you can reset your password. Enter your email address and click Submit. You will be sent an email with a link to reset your password; please note that this may take 5-10 minutes.

Why do you need my first and last name?

This information is required for payment processing and also allows us to provide a personalized touch to your BabyCenter Courses experience.

Purchase and payment

How can I manage my billing and credit card information?

Click on your name or picture in the top right of the BabyCenter Courses website and select My Account and then select the Billing tab. From here, you can update your billing and credit card information.

How do I access billing details or update a saved credit card?

Click on your name or picture in the top right of the BabyCenter Courses website and select My Account and then select the Billing tab. From here, you can view or update saved credit card information.

What payment methods can I use?

Most major credit cards and debit cards are accepted. You may be charged with indirect taxes (such as sales tax) depending on your residency, location, and any applicable law, in addition to the Course price shown on the Course page.

Can I use Apple Pay to buy the BabyCenter Courses?

Not at this time. Currently, most major credit and debit cards are accepted.

When will my payment be processed?

When you fill your Credit Card and Click the PURCHASE button, the whole payment will be processed at once.

How will the transaction show up on my credit card statement?

Purchases made from BabyCenter Courses will appear on your banking statement as BabyCenter Courses.

How can I purchase a course?

BabyCenter Courses can be purchased at courses.babycenter.com. Courses are not available for purchase via BabyCenter mobile app at this time.

I can't purchase a course / my card is declined, what should I do?

Please ensure you are entering your credit card information correctly. You can also try a different card. If you are still unable to make the purchase, please reach out to us at courses@babycenter.com for assistance.

How do I get a refund?

We made BabyCenter Courses because we believe that every parent should have access to advice from top pediatric experts. We’re positive that you’ll love our courses – and if for some reason you're not satisfied, you can always reach out to us at courses@babycenter.com within 30 days of your purchase for a full refund, no questions asked. That's how confident we are in our courses (and all of the great advice that our experts share!).

Will my health insurance cover the cost of BabyCenter Courses?

We cannot guarantee that your health insurance will cover a particular course and recommend that you reach out to your insurance company directly.

I already bought one course. Can I still get bundle pricing?

Yes! Email us at courses@babycenter.com, and we'll help you upgrade to the bundle.

I forgot to use a coupon code when I purchased my course. What can I do?

We can help — please reach out to us at courses@babycenter.com for assistance.

Can't find an answer to your question?

Please reach out to us at courses@babycenter.com.

Play and view videos

Potential problems you may have and what to do next:

I am not seeing the correct course on my Dashboard.

Please contact us at courses@babycenter.com.

I am having trouble viewing videos.

Make sure your device's operating system and web browser is fully up-to-date. Once you've checked to make sure your browser is updated, please do the following:

• Try a different browser (we recommend Google Chrome) or restart your browser
• Try an incognito or private window to rule out browser extension issues
• Clear cookies and cache for the BabyCenter website
• Restart the device
• Try a different device if possible
• Try a different internet connection if possible

If you are still unable to view the video after following the steps above, please reach out to us at courses@babycenter.com.

I am having trouble viewing the PDFs.

Please check your browser and ensure that the application set to view PDFs is the "preview in browser" option.

Infant CPR and first aid course

Disclaimer: Course information is meant for informational purposes and is not meant to replace the advice of a qualified medical professional. Please always seek the advice of a doctor or call 911 in the event of a medical emergency.

At what point do I switch from infant CPR to pediatric CPR? What about infant Heimlich maneuver to pediatric Heimlich maneuver?

Infant CPR is appropriate for infants less than 1 year of age. Pediatric CPR can be used for children age 1 and older.

Infant Heimlich maneuver is appropriate for infants less than 1 year of age. Pediatric Heimlich maneuver can be used on children age 1 and older.

My pediatrician said I could use a different dose of medication than this course indicates. What should I do?

Please follow your pediatrician's guidelines. Course information is meant for informational purposes and is not meant to replace the advice of a qualified medical professional. Please always seek the advice of a doctor or call 911 in the event of a medical emergency.

Does the CPR course provide certification?

This course focuses on CPR and first aid basics for parents and caregivers. While the CPR course offers a certificate of completion, it does not meet OSHA requirements for workplace certification.

The BabyCenter 3-stage sleep solution course

Is sleep training safe for my child?

You should always get your pediatrician's approval before starting any sleep training program, but sleep training is generally safe for infants who are at least 6 months old.

Will the plans and strategies in this course still work if I adapt them a bit?

Yes. The sleep training method that will work is the one you can stick with. Adapt the strategies to work for your family.

How can I tell if my baby is the right age for the strategies in this course?

Our sleep course is designed to help you from night one! You'll learn how to handle your newborn's schedule, how to manage sleep at 3 to 5 months, tackle the sleep regression at 4 months, and set them up for success from 6 months and beyond.

Meeting physical milestones through play course

My baby is past the tummy time stage. Will this course still help me?

Yes. This course is designed to support you from tummy time through rolling over, sitting up, cruising, and walking.

How can I buy the products recommended in this course?

If our videos recommend specific products, they will be noted under the video player.

How can I seek out the right professional if I think my child may have a delay?

Children develop at different rates, but most follow a general timeline. If your child doesn't seem to be meeting milestones within several weeks of the average, please talk to your pediatrician. If there are concerns, your pediatrician should be able to refer you to a pediatric occupational physical therapist or other specialist.