Today’s most successful brands have learned how to use communications automation combined with their customer interaction data to skyrocket their revenue. In our latest on-demand webinar, IntelePeer automation experts Matt Edic, Michael Skigen, and Derek Boudreau will discuss how to use customer interaction data to tailor the sales journey and customer experience to optimize revenue. Watch now to learn how they do it- and how you can, too: https://bit.ly/49cChDx #IntelePeer #AI #Automation #Revenue
IntelePeer
Software Development
Dania Beach, Florida 35,670 followers
An innovator in the AI-powered communications automation space.
About us
IntelePeer simplifies communications automation through advanced AI-powered solutions, helping businesses and contact centers reduce costs, enrich the customer experience, and accelerate ROI. Driven by generative AI, the company’s Communications Automation Platform works seamlessly within existing business software and infrastructure, enabling brands to automate complex processes quickly and effortlessly. Built for business users, IntelePeer's vendor-neutral platform and low-code solutions leverage world-class AI and analytics, empowering businesses to proactively resolve potential pain points and maintain context across channels and throughout the orchestrated customer journey. Follow us on Twitter (@IntelePeer) for the latest company updates and industry insights.
- Website
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https://www.intelepeer.com
External link for IntelePeer
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Dania Beach, Florida
- Type
- Privately Held
- Founded
- 2003
- Specialties
- Cloud Communications, Cloud Calling, Cloud Contact Center, Cloud PBX, Enterprise Voice Services, VoIP, Unified Communications, SIP Trunking, Carrier Enablement, Implementation & Solution Design, CaaS, CCaaS, and UCaaS
Locations
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Primary
1855 Griffin Rd
A200
Dania Beach, Florida 33004, US
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5975 S Quebec Street
Centennial, CO 80111, US
Employees at IntelePeer
Updates
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IntelePeer’s Customer Interaction Intent Study uses advanced data analysis to find opportunities to implement generative AI, resulting in a great customer experience and decreased labor costs, all while ensuring ROI. Learn more here: https://bit.ly/3SB4i1k
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"The Customer Magazine Product of the Year award is a testament to the revolutionary power of our SmartAgent solution,” expresses CEO, Frank Fawzi. Presented by TMCNet, IntelePeer received the 2024 CUSTOMER Product of the Year Award for the third consecutive year. Driven by generative AI, SmartAgent is an advanced communications automation and IVA (Intelligent Virtual Assistant) solution that automates customer interactions of varying complexities, ranging from simple to sophisticated. It can handle the same workload as a live agent, but at one-fifth the cost. Check out more details here: https://bit.ly/3JtxT8G #AI #CX
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AI has the potential to revolutionize decision-making and open new horizons for businesses seeking innovation and efficiency in their data strategies. But first, organizations must create a data strategy that aligns with business objectives. Find out more in our latest blog: https://bit.ly/49xZFvp
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Is your company in pursuit of innovative strategies to enhance efficiency, cut expenses, and keep a competitive edge? Read how automation with AI can help. https://bit.ly/3W9fJAw
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Contextual notifications supported by CRM integrations allow contact centers to automate SMS, voice, and chat notifications to alert customers about inquiries, status, and more based on the customers’ omnichannel engagement. Selecting the right provider is critical to your success. Use the following checklist to review automation providers: https://bit.ly/483gddZ #IntelePeer #CAP #ContactCenter
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Revamping your IVR with AI-driven automation is the next step in your contact center business journey. This can only be achieved with a CAP provider that offers the following features that increase efficiency, speed, scalability, and reduce costs. To find success, it’s critical to select the best CAP provider for your unique needs. Use this checklist to ensure your provider delivers the features you need to succeed: https://bit.ly/3TWkc79 #IntelePeer #CAP #IVR
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Live in 5! Today’s most successful brands have learned how to use communications automation combined with their customer interaction data to skyrocket their revenue. In our upcoming webinar, IntelePeer automation experts Matt Edic, Michael Skigen, and Derek Boudreau will discuss how to use customer interaction data to tailor the sales journey and customer experience to optimize revenue. Register now to learn how they do it- and how you can, too: https://bit.ly/49cChDx #IntelePeer #AI #Automation #Revenue
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Today’s most successful brands have learned how to use communications automation combined with their customer interaction data to skyrocket their revenue. Attend our webinar in one hour where IntelePeer automation experts Matt Edic, Michael Skigen, and Derek Boudreau will discuss how to use customer interaction data to tailor the sales journey and customer experience to optimize revenue. Register now to learn how they do it- and how you can, too: https://bit.ly/49cChDx #IntelePeer #AI #Automation #Revenue
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IntelePeer announced today that it has integrated with Microsoft Azure OpenAI Services to embed #OpenAI GPT into the company’s Communication Automation Platform. “With this collaboration, we aim to capitalize on the enhanced power of our platform embedded with Azure’s generative #AI to entirely transform the customer experience by providing a personalized interaction in a human-like manner. This is merely the tip of the iceberg of AI's impact on communications automation and customer service," stated CEO Frank Fawzi. Our thanks for all the support provided by the Microsoft team, especially Ali Dalloul and Shaloo Garg. Read the announcement here: https://bit.ly/3TRJTW4
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