Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.
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Happy Black History Month to our Black employees, customers, and partners. ❤️ 💛 💚 This year, we are focusing on financial empowerment, rich culture and professional development of our Black employees, customers and communities. We are committed to fuelling Black entrepreneurship, creative, and innovation. How are you celebrating BHM? #blackhistorymonth #BENglobal #inthistogether #insideamazon
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Ever notice it’s hard to get great answers on shopping journey questions? And, to get good answers where they’re deeply integrated into a shopping experience you love and trust? Buying guidance like: “what is important to consider when buying headphones?” Shopping missions like: “what do I need for playing cold weather golf?” Comparison questions like: “what’s the difference between trail and running road shoes?” Recommendation questions like: “what are the best Valentine’s Day gifts?” Questions on specific products like: “is this pickleball racquet good for beginners?” All of these types of questions (and much more) can be answered in our new generative AI-powered shopping assistant, Rufus. Rufus is built on a large language model that’s trained on our expansive product catalog, customer reviews, community Q+As, and the broader web—and is seamlessly integrated with Amazon to make it easy to take action in the shopping experience so many customers love and trust. Rufus launches in beta today in our mobile app to a small subset of U.S. customers, and will roll out to all U.S. customers in our mobile app in waves over the coming weeks. It’s an exciting next step in the Amazon shopping experience and I look forward to seeing how it helps customers make better, more informed, shopping decisions. Here’s a first look. https://lnkd.in/eEDj7EAc
This is an honor, and we’re excited to keep working to make Amazon best it can be. 🙌 https://amzn.to/3I3nuQt
Amazon reposted this
Ever notice it’s hard to get great answers on shopping journey questions? And, to get good answers where they’re deeply integrated into a shopping experience you love and trust? Buying guidance like: “what is important to consider when buying headphones?” Shopping missions like: “what do I need for playing cold weather golf?” Comparison questions like: “what’s the difference between trail and running road shoes?” Recommendation questions like: “what are the best Valentine’s Day gifts?” Questions on specific products like: “is this pickleball racquet good for beginners?” All of these types of questions (and much more) can be answered in our new generative AI-powered shopping assistant, Rufus. Rufus is built on a large language model that’s trained on our expansive product catalog, customer reviews, community Q+As, and the broader web—and is seamlessly integrated with Amazon to make it easy to take action in the shopping experience so many customers love and trust. Rufus launches in beta today in our mobile app to a small subset of U.S. customers, and will roll out to all U.S. customers in our mobile app in waves over the coming weeks. It’s an exciting next step in the Amazon shopping experience and I look forward to seeing how it helps customers make better, more informed, shopping decisions. Here’s a first look. https://lnkd.in/eEDj7EAc
Amazon reposted this
We just released our Q4 earnings—a big thanks to Amazon employees, customers, and sellers, for a strong finish to 2023. We reported revenue of $170 billion, up 14% year over year, achieved our highest quarterly operating income, and improved annual free cash flow by nearly $50 billion year over year. We did this by obsessing over customers, delivering to Prime members at our fastest speeds ever, expanding our offerings in AWS, and rallying as a team. Let’s take this momentum into 2024! https://lnkd.in/ddGAuKrj
Our operations teams had some massive accomplishments in 2023, including delivering over 7 billion items to Prime members the same or next day. 🤯 We focused on three changes to make this possible: 🚚 Shorter distances for deliveries. In the U.S., we regionalized our networks into smaller, easier-to-serve regions. This reduces stops per package which makes deliveries faster, less expensive, and with fewer emissions. In Europe, this strategy shortened the average distance each package traveled within our middle mile network by 25 kilometers in 2023 vs. 2022. ✅ Improved inventory placement. Machine learning algorithms help us better predict what products customers will want and when so we can ensure we have the right products, in the right fulfillment centers in the right regions, at the right time. 📦 Expanding Same-Day Delivery. In the U.S., we use smaller, hybrid sites – part fulfillment center, part delivery station – so we can fulfill, sort, and deliver products all from one place. We added nine of these new dedicated sites in the U.S. and started serving 18 additional cities last year. In the fourth quarter of 2023, we increased the number of items delivered the same day or overnight in the U.S. by more than 65% year-over-year. In the UK, more than 70% of Prime member orders arrived the same or next day in the fourth quarter of 2023. We’re so excited about these improvements, and are working to get even faster in 2024. If you work on one of our ops teams, thank you, and say hi below! 👋 https://lnkd.in/gtSKDfy3
Amazon is pleased to celebrate the news of the new Indian Consulate soon opening in Seattle! We’re excited to mark this occasion by raising the Indian flag in front of The Spheres, as well as commemorate the 75th Indian Republic Day. Today Amazon has more than 100,000 employees in India and our largest campus outside of the United States.
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As we wrapped up another busy Peak season, I was excited to join Jamie, a driver from South Sound Express, one of our Delivery Service Partners, on the road for part of a day to make some deliveries. I loved seeing the delivery experience firsthand, checking out some of the new features in the electric Rivian van, and meeting some happy Amazon customers (and pets!) along the way. Since its launch in 2018, our Delivery Service Partner (DSP) program helps aspiring entrepreneurs build and scale their own delivery businesses. Amazon has invested more than $8 billion in the program to empower over 3,500 business owners with the tools and resources they need—resulting in the creation of 275,000 driving jobs, $45 billion in revenue, and 20 million packages delivered safely to our customers around the world. We continue to invest in DSPs so they can offer their employees even greater wages and benefits, including tuition coverage to pursue higher education (which Jamie is doing), a 401(k) plan, and ways to give back to their local communities. Thank you to our DSPs, and to Jamie and all our delivery associates, for your contributions and commitment to Amazon customers everywhere.
Shoutout to Gequan, who's not just delivering packages but also delivering heartwarming moments! ❄️ 📦 We want to take a moment to recognize and applaud Gequan, an Amazon DSP driver, who stopped to shovel a customer, Don's, wheelchair ramp after delivering a package. Don said that in the past, it would take him hours, sometimes days, to clear his ramp himself. But, the surprise delivery of Gequan's simple act of service restored Don’s hope in humanity - ours too! 💙 🧡
One of our incredible employees, Max Flynn, celebrated his fourth Amazon Peak season this year by tackling a different kind of peak: successfully summiting Mt Kilimanjaro, the tallest mountain in Africa. ⛰ We’re amazed! Max packed his Amazon rain jacket, Amazon beanie, Amazon water bottle, and Amazon hiking poles and completed the 37-mile trek in six days. He even ran into a former Amazonian during the climb. Max is a U.S. Army veteran who joined us in 2020 at a fulfillment center in Iowa. Two years in, he earned a promotion and relocated to a sort center in the UK, where he currently leads over 100 team members. We love seeing our employees on great adventures like this outside of work, and are so proud of Max for taking on this huge challenge. 🙌 Tag someone below in the comments that inspires you.
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