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Popular Highlights in this book
Self-awareness has three components: understanding your underlying value system, identifying your innate preferences—your work style and decision-making tendencies—and being clear about your own skills and capability gaps.Highlighted by 1,240 Kindle readers- You can always spot a great manager by the strength of their team. A top-level manager builds a fanatical followership. When they move to a new company, old reports will leave their jobs to join the manager there. Their organization delivers results, their teams perform better, and employees perform better on their teams.Highlighted by 801 Kindle readers
- “What I think you’ve taught me most is how important it is to state the obvious.” Yes, it felt like a backhanded compliment. But what I think she meant is that I strive to make implicit structures and beliefs explicit. Making those elements clear to everyone allows a group of people to become a true team and a company to scale.Highlighted by 649 Kindle readers
From the Publisher
Praise for Scaling People
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Odds are, the advice you need is in Scaling People.“Claire Johnson gave me some of the best feedback of my career: ‘You don’t ask for help often enough.’ Whether you are a new manager or a CEO, there are going to be moments when you feel alone and need help. Odds are, the advice you need is in Scaling People. You are going to pull this book off your shelf over and over!" —Kim Scott, author of Radical Candor and Just Work |
The practical guide to running a world-class organization.“The practical guide to running a world-class organization… Claire has demystified how you run a large, high-performance organization, with clear concepts and practical templates that you can start implementing today.” —Jason Citron, founder and CEO of Discord |
To be added to the shelf of any people leader and manager.“I was excited to learn that Claire Hughes Johnson has taken her many years of operating excellence from Stripe and Google and distilled it into a new book. Scaling People is a key book to be added to the shelf of any people leader and manager.” —Elad Gil, entrepreneur, investor, and author of High Growth Handbook |
Approachable, entertaining, and exceptionally useful.“Scaling People is approachable, entertaining, and exceptionally useful, with lots of heart and humor. Claire leverages her years of unparalleled experience to provide a deeply helpful resource to read and revisit again and again.” —Aileen Lee, founder and managing partner of Cowboy Ventures |
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Scale your business from 10 to 10,000 without losing what makes it special.“If you want to scale your business from 10 people to 10,000 without losing the things that make it special, Scaling People is the handbook you need.” —Ravi Gupta, former CFO and COO of Instacart, general partner at Sequoia Capital |
Strong frameworks, sound advice, and tried-and-true processes for any company.“There’s a lot of reinventing the wheel in a startup environment. Scaling People offers strong frameworks, sound advice, and tried-and-true processes that any company can use to build stronger foundations and sustainable success.” —Reid Hoffman, cofounder of LinkedIn, partner at Greylock, host of Masters of Scale |
Two decades of leadership expertise in one accessible volume.“Claire Hughes Johnson is the ultimate operator. She distills two decades of management and leadership expertise into one accessible volume with real-world examples and actionable guidance.” —Mallun Yen, founder of Operator Collective |
Everything you need to know about building and scaling a company.“Everything you need to know about building and scaling a company, being an exceptional leader and manager, and getting the best out of your people in one empathetic and enjoyable package—with easy-to-use worksheets and templates to boot.” —Frances Frei, author of Uncommon Service and Unleashed, professor at Harvard Business School |
About the author
Claire Hughes Johnson is a corporate officer and advisor at Stripe. Previously, she was chief operating officer at Stripe from 2014 to 2021, helping the company grow from fewer than 200 employees to more than 7,000. At various times, she led business operations, sales, marketing, customer support, risk, real estate, and all of the people functions, including recruiting and HR. Prior to Stripe, she spent 10 years at Google leading business teams, including overseeing aspects of Gmail, Google Apps, and consumer operations, as well as serving as a vice president for AdWords, Google Offers, and Google’s self-driving car project. She serves on the boards of Ameresco, The Atlantic, Aurora Innovation, and HubSpot, and is a trustee and current board president of Milton Academy. She lives outside of Boston with her husband, two children, and two neurotic dachshunds.
About the publisher
Stripe Press publishes books about economic, technological, and scientific advancement.
Stripe partners with hundreds of thousands of the world’s most innovative businesses—organizations that will shape the world of tomorrow. These businesses are the result of many different inputs. Perhaps the most important ingredient is "ideas." Stripe Press highlights ideas that we think can be broadly useful. Some books contain entirely new material, some are collections of existing work reimagined, and others are republications of previous works that have remained relevant over time or have renewed relevance today.
Related titles by Stripe Press:
- High Growth Handbook by Elad Gil
- An Elegant Puzzle by Will Larson
- Get Together by Bailey Richardson, Kevin Huynh, and Kai Elmer Sotto
About the author
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Reviewed in the United States on September 30, 2023
Reviewed in the United States on September 6, 2023
Reviewed in the United States on April 24, 2023
Reviewed in the United States on April 13, 2023
I can’t put it down! Invaluable for high growth small businesses too
Reviewed in the United States on April 13, 2023
Invaluable!!!! I’m a second generation small business owner of a high growth family business (in an industry that has not changed for decades and is changing very quickly now due to technology). I’ve been focused on scaling our systems and processes (I’m a systems engineer), but scaling our people in a meaningful way has been a blind spot for me until this book. Book covers systems, process, people and more. I’ve learned SO much from Scaling People, I can’t put it down and am excited to implement these principles with our leadership and management team. I’ve heard Claire say in podcasts that most people won’t read this in one sitting because it’s more of a resource, but I disagree.. for those who are hungry to learn and grow from one of the best Operators in the business, I highly recommend this book. Thank you to Stripe and Claire for making this accessible to small businesses like ours.
Reviewed in the United States on April 13, 2023
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Reviewed in the United States on May 16, 2023
Reviewed in the United States on April 29, 2023
Incredible content, but I used this book for like 3 days to write a paper and the back binding fell apart. Its held on with like a 3mm thick line of glue that feels less sticky than the annoying adhesive that comes on a gift card. Quite upsetting.
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Reviewed in the United States on April 26, 2023
Book itself is great, lovely quality. But it does look like the Amazon warehouse didn’t handle it gently.
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Top reviews from other countries
Vinicius
Fantastic
Reviewed in Spain on April 21, 2023
Vinicius
Reviewed in Spain on April 21, 2023
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Dhananjay Gulwadi
The book has a conversational style and is easy to read
Reviewed in India on August 30, 2023Amazon Customer
Practical read
Reviewed in the United Kingdom on September 13, 2023
