Contacting Airtable Support
- 06 Dec 2023
- 1 Minute to read
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Contacting Airtable Support
- Updated on 06 Dec 2023
- 1 Minute to read
- Print
- DarkLight
- PDF
Article Summary
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Airtable offers our customers support in a variety of ways, spanning everything from self-service educational content to help from our active community of users to assistance from our internal support team.
Introduction
All plan types | |
Platform(s) | Web/Browser, Mac app, and Windows app |
Try it in Airtable |
Contacting Airtable Support
To contact Airtable Support:
Log into your Airtable account to access your homepage.
Click HELP on the right-hand side of the top navigation bar.
Click Message support and select from the available options or type your query.
NOTE
Once redirected to Airtable's contact form, you can provide information like your exact issue type, give additional context, and upload relevant files for the support team.
Airtable self-service resources
Self-service resources | Description |
Product and support documentation, FAQs, troubleshooting guides, and feature overviews. | |
Review past issues or updates and subscribe to ongoing incidents impacting Airtable services. | |
A place for Airtable users to connect and collaborate in building out custom workflows in Airtable. | |
Educational guides that link together different features and concepts to walk through building out workflows. | |
A collection of videos detailing recent feature releases, how-to walkthroughs, and feature overviews. | |
Speed up work and discover new ways Airtable can serve your business. |
FAQs
How do I contact Airtable Support from the help center?
You can contact Airtable Support using this link or by clicking the blue conversation icon in the bottom-right corner of the screen.
Which holidays is Airtable Support closed?
Airtable Support is closed on both Christmas (12/25) and New Year’s Day (1/1).
Does Airtable offer phone support?
Airtable offers support primarily over email and doesn't currently offer phone support.
When will I get a response from Airtable Support?
Our team typically responds within 1-2 business days.
How can I get the best support and answers using Airtable’s support bot?
🟢 Do this = "How to create automations"
🔴 Not this = "I want to create an automation for my product"
Does Airtable have an in-product help center?
Yes, the in-product help center is accessible by clicking “Help” from any base or interface (in the top-right-hand)—offering interactive guides, videos, and documentation
How do I contact Airtable Support without an account?
To contact support, you need to create a free account.
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