Welcome to the Zappos at Work FAQ

Q: How do I enroll in my employer’s work shoe program?: A:
Visit the portal link provided by your employer, and log in to your Zappos account. If you do not have a Zappos account yet, go ahead and create one. Once you are logged in, or your account has been created, you will be directed to enter your first name, last name, and Unique Employee ID. You will be redirected to your approved products portal when enrollment is successful.; Return to Top

Q: I'm an Amazon employee. How do I enroll in the program and access my approved products?: A:
Amazon-approved products are only visible at zappos.com/amazon, or zappos.com/newhire for new candidates. To enroll, go to www.zappos.com/amazon and log in to your Zappos account. If you do not have a Zappos account yet, go ahead and create one. Once you are logged in, or your account has been created, you will be directed to enter your first name, last name, and Amazon login ID. You will be redirected to your approved products portal when enrollment is successful.; Return to Top

Q: Can I use my subsidy to purchase anything I want on Zappos.com?: A:
Your subsidy will only apply to items that are specifically approved by your employer for your job type.; Return to Top

Q: How do I know what is approved?: A:
To see your approved selection, please visit the portal link provided to you by your employer, and log in to your existing Zappos account that was originally used for enrollment.; Return to Top

Q: How do I return?: A:
You can create a pre-paid return label using this link and signing into your Zappos.com account. Locate the item you’re looking to return from your order history, and then click “RETURN ITEM” and follow the steps in selecting how you’d like to receive your return label. Items being returned must be unworn and in the original packaging. Additional details on our return policy can be found here. If you require more assistance with your Zappos at Work return, the ZAW returns FAQ can be found here.; Return to Top

Q: Why is my subsidy not applying at checkout?: A:
Please ensure that the item you have selected is listed in your Zappos at Work portal using the portal link that your employer provided.; Return to Top

Q: When I go to my portal, I see a blank page instead of my approved items.: A:
Only eligible employees can view items and the portal.; Return to Top

Q: I'm receiving an error code when I try to enroll. What does it mean?: A:
E002: The E002 error indicates Enrollment ID entered is not recognized as eligible. Please reach out to your employer for further assistance.

E004: The E004 error code is received when the Enrollment ID entered has already had enrollment processed under a different Zappos account than the one currently logged in. Please log out of the account on Zappos.com, clear your cache and cookies, proceed to your program’s URL, and log in with the Zappos account that was used when enrollment was initially processed.

E005: The E005 error indicates the name being entered does not match what was provided by your employer. This is typically your legal name as opposed to a preferred name.; Return to Top

Q: Need help or have a question? ¿Necesita ayuda?: A:
Contact the Zappos at Work team any time by calling 877-927-2332 or emailing the Zappos at Work CS team email provided by your employer. The email address should also be included on your Zappos at Work webpage.

Comuníquese con el equipo de Zappos at Work en cualquier momento llamando al 1-800-372-4378.; Return to Top

Q: Are there any suggestions for Safety Toe shoes if I have flat feet?: A:
While the comfort of any shoes depend on several factors, including personal preference, there are a few Safety Toe shoes that were designed for people with low arches. Below are several of those styles that we suggest looking at if you are looking for shoes with low arches.

Women's Styles: 1. New Balance 589 2. SKECHERS Work Bulkin – Balran Comp Toe

Men's Styles: 1. New Balance 589 2. Propet Shield Worker; Return to Top

Q: Are there any suggestions for Safety Toe shoes if I have high arches?: A:
While the comfort of any shoes depend on several factors, including personal preference, there are a few Safety Toe shoes that were designed for people with high arches. Below are several of those styles that we suggest looking at if you are looking for shoes with high arches or above average arch support.

Women's Styles: 1. SKECHERS Work Arch Fit SR Composite Toe 2. Carhartt Force 3" EH Nano Toe Work Sneaker

Men's Styles: 1. Carhartt Force 3" SD Nano Comp Toe 2. SKECHERS Work Arjon Comp Toe; Return to Top