Contact Us

Serving our communities throughout Minnesota

Contact us with general questions about PrairieCare and our Program offerings. Please do not share patient information through this email, as it is not a secure means of transmission. We cannot guarantee that your inquiry will be seen in a timely manner. For prescription questions or refills please contact your clinic nurse directly.

For scheduling inquiries, please contact our Central Intake team directly by calling 952-826-8475.  You can reach our team from 7:00am to 8:00pm daily.

TMS appointments, referrals, and questions should be direct to 952-737-4510.

For our Perinatal IOP and program information call 612-274-7494.

In case of a mental health crisis, call 988 or seek the nearest emergency room.

For physical health emergencies, call 911 or seek the nearest emergency room.

PrairieCare strives to keep our programming and services open through all weather conditions.  For the most up-to-date information, please call our weather line for at 952-903-1366. We will update this recording as needed, and remain open unless otherwise noted. 

• Release of Information Forms (ROIs)
• No–Cost Mental Health Screening
• Make a Referral
• General Questions
• Prescriptions & Medications

Release of Information Forms (ROIs)

This form will provide PrairieCare with a document for your consent to share information about you and your care.

Please select the document that best fits your need from the options below, download, and complete all of the fields on the form. If you are unsure, please complete the standard form. Once you have completed your form, save it to your desktop.

Then start a new email to medicalrecords@prairie-care.com, and attach your completed form. You can also fax this form to 763-367-7599.

Upon receipt, our PrairieCare team will work to process the request promptly. We may reach out to you by phone to clarify your request before processing.

If these options are not suitable, you can drop off your completed form at the PrairieCare location nearest to you.  If you have additional questions, please leave a message at 952-567-6633, and someone from our medical records team will return your call.

PrairieCare Standard ROI Form
PrairieCare School ROI Form
PrairieCare Family ROI Form
PrairieCare Patient/Parent/Guardian Request ROI Form

No-Cost Mental Health Screening

If you are unsure of where to turn, have questions, or looking to schedule an appointment, please call our Assessment and Intake Team at: 952-826-8475.

Our team can help determine what type of care may be best for you, at 952-826-8475 for a no-cost screening. This service is offered via phone Monday through Friday from 7:30am to 7:00pm. If you are reaching out outside of these hours, we can still talk with you about next steps and accessing services. Please send a request via email, link below, and you can expect a phone call from our Intake Advisor Team Members the next business day.

Schedule An Appointment

You can schedule a first time appointment by calling PrairieCare at 952-826-8475. We strive to respond to you within two (2) business days if you are not immediately connected with a team member when you call.

Given the intensity of the events in our community, and the world at large, we are experiencing an increased volume of individuals and families needing mental health support. As a result, a delay may occur in matching individuals to our services. We understand this may be frustrating or discouraging, and that this is not ideal.

We appreciate your patience as our team is working hard to return your message in a timely manner as we all navigate this time of increased need and concern. We assure you PrairieCare is here to provide the necessary healing space for all.

Make a Referral

Our AID team, when appropriate, will help schedule a clinic service at PrairieCare, at one of our sites around the metro area.

If the completed Mental Health Screening indicates a potential need for a level of mental health care higher than outpatient clinic services, our staff will schedule an Admission Diagnostic Assessment, billed to insurance. Results of this evaluation will determine the recommended level of treatment care and provide guidance for next steps.  To schedule, our team is available by calling 952-826-8475 during the following times:

• Monday through Thursday | 7:30am – 8:00pm
• Friday | 7:30 am – 6:30 pm

In certain circumstances, PrairieCare’s Admissions Therapist and consulting psychiatrist may recommend starting treatment quickly or may refer to an Emergency Department for immediate attention, depending on severity of symptoms and availability of program resources.

Please note, some special conditions may be best treated in a program or with an agency other than PrairieCare. We collaborate with other community providers to make sure that patients are connected with the best specialists for their needs. We look forward to talking with you!

You can make a referral now, through our on-line form here.

General Questions

You can contact PrairieCare with general questions about our Program offerings through the form links below, and someone from our team will respond.

Prescriptions & Medications

For questions about your medications please contact your pharmacy or PrairieCare directly.

If you need a prescription refill, please contact your pharmacy and they will send a formal request to your provider. Please allow up to 72 hours for your refill request to be processed.

The following are normally required in order to obtain refills without coming in for an appointment:

• Having a return appointment scheduled.
• Keeping scheduled appointments.
• Having been seen within 3 months (youth) or 6 months (adults) unless other plans are documented by your provider.
• For information about one of our locations, click here to go to our locations page.