Customer-obsessed science

Behind Amazon's working backwards approach
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RO, Bucharest
Amazon’s mission is to be earth’s most customer-centric company and our team is the guardian of our customer’s privacy. Amazon SDO Privacy engineering operates in Austin – TX, US and Iasi, Bucharest – Romania. Our mission is to develop services which will enable every Amazon service operating with personal data to satisfy the privacy rights of Amazon customers. We are working backwards from the customers and world-wide privacy regulations, think long term, and propose solutions which will assure Amazon Privacy compliance. Our external customers are world-wide customers of Amazon Retail Website, Amazon B2B services (e.g. Seller central, App / Skill Developers), and Amazon Subsidiaries. Our internal customers are services within Amazon who operate with personal data, Legal Representatives, and Customer Service Agents. You can opt-in for being part of one of the existing or newly formed engineering teams who will contribute to Amazon mission to meet external customers’ privacy rights: Personal Data Classification, The Right to be forgotten, The right of access, or Digital Markets Act – The Right of Portability. The ideal candidate has a great passion for data and an insatiable desire to learn and innovate. A commitment to team work, hustle and strong communication skills (to both business and technical partners) are absolute requirements. Creating reliable, scalable, and high-performance products requires a sound understanding of the fundamentals of Computer Science and practical experience building large-scale distributed systems. Your solutions will apply to all of Amazon’s consumer and digital businesses including but not limited to Amazon.com, Alexa, Kindle, Amazon Go, Prime Video and more. Key job responsibilities As an applied scientist on our team, you will apply the appropriate technologies and best practices to autonomously solve difficult problems. You'll contribute to the science solution design, run experiments, research new algorithms, and find new ways of optimizing customer experience. Besides theoretical analysis and innovation, you will work closely with talented engineers and ML scientists to put your algorithms and models into practice. You will collaborate with partner teams including engineering, PMs, data annotators, and other scientists to discuss data quality, policy, and model development. Your work will directly impact the trust customers place in Amazon Privacy, globally. We are open to hiring candidates to work out of one of the following locations: Bucharest, ROU
DE, BE, Berlin
Have you ever wondered how Amazon delivers timely and reliably hundreds of millions of packages to customer’s doorsteps? Are you passionate about data and mathematics, and hope to impact the experience of millions of customers? Are you obsessed with designing simple algorithmic solutions to very challenging problems? If so, we look forward to hearing from you! Amazon Transportation Services is seeking Applied (or Research) Scientists. As a key member of the central Research Science Team of ATS operations, these persons will be responsible for designing algorithmic solutions based on data and mathematics for optimizing the middle-mile Amazon transportation network. The job is opened in Luxembourg, Barcelona, Berlin or London, designed to maximize interaction with the team and stakeholders, but we will consider applicants with remote work requirements as well. Key job responsibilities Solve complex optimization and machine learning problems using scalable algorithmic techniques. Design and develop efficient research prototypes that address real-world problems in the middle-mile operations of Amazon. Lead complex time-bound, long-term as well as ad-hoc analyses to assist decision making. Communicate to leadership results from business analysis, strategies and tactics. A day in the life You will be brainstorming algorithmic approaches with team-mates to solve challenging problems for the middle-mile operations of Amazon. You will be developing and testing prototype solutions with above algorithmic techniques. You will be scavenging information from the sea of Amazon data to improve these solutions. You will be meeting with other scientists, engineers, stakeholders and customers to enhance the solutions and get them adopted. About the team The Science and Tech team of ATS EU is looking for candidates who are looking to impact the world with their mathematical and data-driven skills. ATS stands for Amazon Transportation Service, we are the middle-mile planners: we carry the packages from the warehouses to the cities in a limited amount of time to enable the “Amazon experience”. As the core research team, we grow with ATS business to support decision making in an increasingly complex ecosystem of a data-driven supply chain and e-commerce giant. We schedule more than 1 million trucks with Amazon shipments annually; our algorithms are key to reducing CO2 emissions, protecting sites from being overwhelmed during peak days, and ensuring a smile on Amazon’s customer lips. Our mathematical algorithms provide confidence in leadership to invest in programs of several hundreds millions euros every year. Above all, we are having fun solving real-world problems, in real-world speed, while failing & learning along the way. We use modular algorithmic designs in the domain of combinatorial optimization, solving complicated generalizations of core OR problems with the right level of decomposition, employing parallelization and approximation algorithms. We use deep learning, bandits, and reinforcement learning to put data into the loop of decision making. We like to learn new techniques to surprise business stakeholders by making possible what they cannot anticipate. For this reason, we work closely with Amazon scholars and experts from Academic institutions. We code our prototypes to be production-ready We prefer provably optimal solutions than heuristics, though we settle for heuristics when performance dictates it. Overall, we appreciate the value of correct modeling. We are open to hiring candidates to work out of one of the following locations: Berlin, BE, DEU
US, VA, Arlington
Funnel Science and Analytics team is looking for a Data Science Manager. This individual will be responsible for leading a team of scientists to own and accelerate science and analytics to predict actions for mitigating operational risk, building tools to perform scenario planning, improving candidate experience, and collaborating with other science teams to achieve cost effectiveness. Key job responsibilities As a Data Science Manager (DSM), you will lead a team of scientists to design studies and experiments, leverage data science workflows, build predictive models, conduct simulations, create visualizations, and influence science and analytics practice across the organization. Identify useful research avenues for increasing candidate conversion, test, and create well written documents to communicate to technical and non-technical audiences. About the team Funnel Science and Analytics team finds ways to maximize the conversion and early retention of every candidate who wants to be an Amazon Associate. By focusing on our candidates, we improve candidate and business outcomes, and Amazon takes a step closer to being Earth’s Best Employer. We are open to hiring candidates to work out of one of the following locations: Arlington, VA, USA
CN, Beijing
Amazon Web Services (AWS) is looking for a world class applied scientist in Great China Region (GCR). The candidate will work in GCR CTO Office to drive high visible, high impact AI/ML projects for Chinese customers. The candidate will invent, implement, and deploy state of the art machine learning algorithms under engineering AI. You will build prototypes and explore field new solutions. You will interact closely with our customers and with the academic community. You will be at the heart of a growing and exciting focus area for AWS and work with other acclaimed engineers and world-famous scientists. Key job responsibilities You are expected to work closely with GCR Solution Architects and Data Scientists in customer projects, to provide in-depth algorithm implementation capabilities, to lead customer innovation through AI/ML engineering projects. You will: - Run data labs to revitalize customer’s data assets for new AI initiatives - Provide state-of-the-art AI technologies in customer real projects - Hand on customer cloud journey accelerations by providing AI/ML capabilities - Conduct advanced research as field practitioner with Amazon AI - Deliver AWS AI messages and advantages to customer as well as to the communities through marketing events - Lead other solution architects to produce and deliver proof-of-concept and minimum viable prototypes in real customer cases - Drive integrated AWS services and solutions to win as the breakthrough owner in GCR A day in the life You are invited by a field BD/SA to jump into a customer AI challenge: either algorithm improvements or business innovation and automation opportunities. You worked closely with other colleagues in a data lab with customers. You identified a few scenarios that would improve customer experience, say using text summary to find key end-user reviews/requests, using few shots learning to help customer build on-line e-commerce quickly, or using multi dimension prediction to do precise planning of business. You worked with other applied scientist within CTO Office or Amazon AI on potential algorithms, you tested your idea in lab and iterated it in customer site. You worked with other solution architects to implement the idea as a prototype. Customer accept it with highly appreciation on your works and on AWS advanced technologies. He put the prototype on production and select AWS as the cloud provider for the service. You work in an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future. We also promise inclusive and work-life-balance here in AWS. About the team GCR CTO Office is part of AWS Growth Acceleration Org. We provide vertical/industry solutions, lead enterprise initiatives and digital innovations, conduct engineering AI engagements and deliver hands-on high-quality prototypes. We work on high visible, high impact and long-term projects. We work as tip-of-the-arrow tech leaders in AWS GCR. Amazon is striving to be the Earth’s Best Employer, providing thoughtful employee benefits apart from standard offerings: • Family friendly policies and benefits, such as enhanced parental leave • Mother’s room facilities • Robust Learning programs designed from functional/technical skills and soft skills to nurture employees’ personal growth etc. We aim to create a safer and considerate environment to nurture productive high performing teams to work hard, have fun and make history. CULTURE AND COMMITMENT TO INCLUSION, DIVERSITY & EQUITY Here at AWS, we welcome all builders. We believe that technology should be built in a way that’s inclusive, accessible, and equitable. We’re committed to putting in the work for more equal representation Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. We are open to hiring candidates to work out of one of the following locations: Beijing, CHN
US, WA, Bellevue
The AWS AI Labs team has a world-leading team of researchers and academics, and we are looking for world-class colleagues to join us and make the AI revolution happen. Our team of scientists have developed the algorithms and models that power AWS computer vision services such as Amazon Rekognition and Amazon Textract. As part of the team, we expect that you will develop innovative solutions to hard problems, and publish your findings at peer reviewed conferences and workshops. AWS is the world-leading provider of cloud services, has fostered the creation and growth of countless new businesses, and is a positive force for good. Our customers bring problems which will give Applied Scientists like you endless opportunities to see your research have a positive and immediate impact in the world. You will have the opportunity to partner with technology and business teams to solve real-world problems, have access to virtually endless data and computational resources, and to world-class engineers and developers that can help bring your ideas into the world. Our research themes include, but are not limited to: few-shot learning, transfer learning, unsupervised and semi-supervised methods, active learning and semi-automated data annotation, large scale image and video detection and recognition, face detection and recognition, OCR and scene text recognition, document understanding, 3D scene and layout understanding, and geometric computer vision. For this role, we are looking for scientist who have experience working in the intersection of vision and language. We are located in Seattle, Pasadena, Palo Alto (USA) and in Haifa and Tel Aviv (Israel). We are open to hiring candidates to work out of one of the following locations: Bellevue, WA, USA
US, WA, Seattle
The AWS AI Labs team has a world-leading team of researchers and academics, and we are looking for world-class colleagues to join us and make the AI revolution happen. Our team of scientists have developed the algorithms and models that power AWS computer vision services such as Amazon Rekognition and Amazon Textract. As part of the team, we expect that you will develop innovative solutions to hard problems, and publish your findings at peer reviewed conferences and workshops. AWS is the world-leading provider of cloud services, has fostered the creation and growth of countless new businesses, and is a positive force for good. Our customers bring problems which will give Applied Scientists like you endless opportunities to see your research have a positive and immediate impact in the world. You will have the opportunity to partner with technology and business teams to solve real-world problems, have access to virtually endless data and computational resources, and to world-class engineers and developers that can help bring your ideas into the world. Our research themes include, but are not limited to: foundational models, contrastive learning, diffusion models, few-shot learning, transfer learning, unsupervised and semi-supervised methods, active learning and semi-automated data annotation, large scale image and video detection and recognition, and geometric computer vision. For this role, we are looking for scientist who have experience working in the intersection of vision and language. We are hiring for all our locations in the USA (Seattle, Pasadena, Bay Area). We are open to hiring candidates to work out of one of the following locations: Seattle, WA, USA
US, VA, Arlington
The role is available Arlington, Virginia (may consider New York, NY, Los Angeles, CA, or Toronto, Canada). Calling all inventors to work on exciting new opportunities in Sponsored Products. Amazon is building a world class advertising business and defining and delivering a collection of self-service performance advertising products that drive discovery and sales of merchandise. Our products are strategically important to our Retail and Marketplace businesses, driving long-term growth. Sponsored Products (SP) helps merchants, retail vendors, and brand owners grows incremental sales of their products sold on Amazon through native advertising. SP achieves this by using a combination of machine learning, big data analytics, ultra-low latency high-volume engineering systems, and quantitative product focus. We are a highly motivated, collaborative and fun-loving group with an entrepreneurial spirit and bias for action. You will join a newly-founded team with a broad mandate to experiment and innovate, which gives us the flexibility to explore and apply scientific techniques to novel product problems. You will have the satisfaction of seeing your work improve the experience of millions of Amazon shoppers while driving quantifiable revenue impact. More importantly, you will have the opportunity to broaden your technical skills, work with Generative AI, and be a science leader in an environment that thrives on creativity, experimentation, and product innovation. We are open to hiring candidates to work out of one of the following locations: Arlington, VA, USA
US, CA, Santa Monica
This role will directly contribute to developing the Economics and Science products and services in the Fee domain. Through the lens of economics, you will develop causal links for how Amazon, Sellers and Customers interact. You will be the key leader providing thought leadership, advising Amazon senior leaders how to price our services. You will work on developing frameworks and scaleable, repeatable models supporting optimal pricing and policy in the two-sided marketplace that drives the Amazon marketplace flywheel. The pricing for Amazon services is complex and opaque – over monetization will lead to Sellers’ attrition, under monetization will lead to an unsustainable business model. You will partner with most Econ teams in Amazon including Advertising, Supply Chain, Operations, Prime, Consumer Pricing, and Finance. We are looking for an experienced Principal Economist to improve our understanding of seller Economics, enhance our ability to estimate the causal impact of fees, and work with partner teams to recommend policy changes. In this role, you will provide guidance to scientists to develop structural econometric models to influence our fee pricing worldwide. You will lead the development of causal models to help isolate the impact of fee and policy changes from other business actions, using experiments when possible, or observational data when not. Key job responsibilities The ideal candidate will have outstanding Economics knowledge, demonstrated strength in practical and policy relevant structural econometrics, strong collaboration skills, proven ability to lead highly ambiguous and large projects, and an innate drive to deliver results. They will work closely with Economists, Data / Applied Scientists, Strategy Analysts, Data Engineers, and Product leads to integrate economic insights into production and inform policy. Familiarity with software engineering and working with Software Developers is a plus. About the team The Selling Partner Fees team owns the end-to-end fees experience for all third-party sellers WW. We develop monetization strategies, Economics and Science models, and software that accurately charge Sellers the lowest fees while optimizing long-term Amazon growth; thereby allowing Sellers to offer Customers the Earth’s largest selection at competitive prices. Our systems empower Amazon teams to launch and change fees in a manner that builds Seller trust, ensuring every transaction is accurately calculated and transparent. The Fee domain includes Fee Strategy, Seller Experience, Seller Economics, ML, Data Science and Analytics, payments accuracy and integrity, and provides scalable technology to monetize Amazon’s services available to third-party sellers. We are open to hiring candidates to work out of one of the following locations: Santa Monica, CA, USA
FR, Clichy
Have you ever wished to build high standard Operations Research and Machine Learning algorithms to optimize one of the most complex logistics network? Have you ever ordered a product on Amazon websites and wondered how it got delivered to you so fast, and what kinds of algorithms & processes are running behind the scenes to power the whole operation? If so, this role is for you. The team: Global transportation services, Research and applied science - Operations is at the heart of the Amazon customer experience. Each action we undertake is on behalf of our customers, as surpassing their expectations is our passion. We improve customer experience through continuously optimizing the complex movements of goods from vendors to customers throughout Europe. - Global transportation analytical teams are transversal centers of expertise, composed of engineers, analysts, scientists, technical program managers and developers. We are focused on Amazon most complex problems, processes and decisions. We work with fulfillment centers, transportation, software developers, finance and retail teams across the world, to improve our logistic infrastructure and algorithms. - GTS RAS is one of those Global transportation scientific team. We are obsessed by delivering state of the art OR and ML tools to support the rethinking of our advanced end-to-end supply chain. Our overall mission is simple: we want to implement the best logistics network, so Amazon can be the place where our customers can be delivered the next-day. The role: Applied scientist, speed and long term network design The person in this role will have end-to-end ownership on augmenting RAS Operation Research and Machine Learning modeling tools. They will help understand where are the constraints in our transportation network, and how we can remove them to make faster deliveries at a lower cost. Concretely, you will be responsible for designing and implementing state-of-the-art algorithmic in transportation planning and network design, to expand the scope of our Operations Research and Machine Learning tools, to reflect the constantly evolving constraints in our network. You will enable the creation of a product that drives ever-greater automation, scalability and optimization of every aspect of transportation, planning the best network and modeling the constraints that prevent us from offering more speed to our customer, to maximize the utilization of the associated resources. The impact of your work will be in the Amazon EU global network. The product you will build will span across multiple organizations that play a role in Amazon’s operations and transportation and the shopping experience we deliver to customer. Those stakeholders include fulfilment operations and transportation teams; scientists and developers, and product managers. You will understand those teams constraints, to include them in your product; you will discuss with technical teams across the organization to understand the existing tools and assess the opportunity to integrate them in your product. You will also be challenged to think several steps ahead so that the solutions you are building today will scale well with future growth and objective (e.g.: sustainability). You will engage with fellow scientists across the globe, to discuss the solutions they have implemented and share your peculiar expertise with them. This is a critical role and will require an aptitude for independent initiative and the ability to drive innovation in transportation planning and network design. Successful candidates should be able to design and implement high quality algorithm solutions, using state-of-the art Operations Research and Machine Learning techniques. You will have the opportunity to thrive in a highly collaborative, creative, analytical, and fast-paced environment oriented around building the world’s most flexible and effective transportation planning and network design management technology. Key job responsibilities - Engage with stakeholders to understand what prevents them to build a better transportation network for Amazon - Review literature to identify similar problems, or new solving techniques - Build the mathematical model representing your problem - Implement light version of the model, to gather early feed-back from your stakeholders and fellow scientists - Implement the final product, leveraging the highest development standards - Share your work in internal and external conferences - Train on the newest techniques available in your field, to ensure the team stays at the highest bar About the team GTS Research and Applied Science is a team of 15 scientists and engineers whom mission is to build the best decision support tools for strategic decisions. We model and optimize Amazon end-to-end operations. The team is composed of enthusiastic members, that love to discuss any scientific problem, foster new ideas and think out of the box. We are eager to support each others and share our unique knowledge to our colleagues. We are open to hiring candidates to work out of one of the following locations: Clichy, FRA
US, WA, Seattle
AWS Marketplace is changing the way AWS customers find, subscribe to, and use software, data, and services. Customers can easily find, subscribe to, and immediately start using thousands of products from hundreds of sellers. Customers depend on AWS Marketplace for use cases ranging from server monitoring software solutions deployed at Samsung to using third-party data at PG Ventures to prevent and mitigate mining collapses. AWS Marketplace has achieved billions in sales, and we’re just getting started. AWS Marketplace is building a set of APIs that will allow builders, ISVs, and partners to create experiences that enable customers to discover, subscribe to, and use AWS Marketplace products everywhere. The Marketplace Discovery organization focuses on enabling buyers to easily discover software and make a purchasing decision. The team strives to understand customer intent and guide them towards the right product solutions that will meet their requirements (technical, regulatory, budgetary, etc). We are seeking a Sr Applied Scientist who has a solid background in applied Machine Learning and Data Science, deep passion for building data-driven products, ability to formulate data insights and scientific vision, and has a proven track record of executing complex projects and delivering business impact. Delivering features that drives the buyer funnel, leads to more conversions, and revenue will be the key responsibility of this role. Key job responsibilities In this role, you will: * Develop and manage a research agenda that balances short term deliverables with measurable business impact as well as long term investments. * Work with a group of both applied scientists and software engineers to deliver machine-learning and data science solutions to production. * Perform hands-on data analysis, build machine-learning models, run regular A/B tests, and communicate the impact to senior management. * Advance team's engineering craftsmanship and drive continued scientific innovation as a thought leader and practitioner. * Mentor talented members, provide technical and career development guidance to both scientists and engineers in the organization. This role can based in Seattle, New York, or Austin. We are open to hiring candidates to work out of one of the following locations: Austin, TX, USA | New York, NY, USA | Seattle, WA, USA