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PillPack Terms of Use

Last updated: April 9, 2020

Welcome to PillPack.com. PillPack LLC and/or its affiliates (“PillPack”) provide website features and other products and services to you when you visit pillpack.com, contact PillPack, or otherwise interact with PillPack, use PillPack products or services, use PillPack applications for mobile, or use any software provided by PillPack in connection with any of the foregoing (collectively, “PillPack Services”). PillPack provides the PillPack Services subject to these Terms of Use.

By using PillPack Services, you agree to these Terms of Use. Please read them carefully. If you do not agree, do not use the PillPack Services.

PillPack may amend any part of these Terms of Use at our sole discretion by posting the revised Terms of Use on the PillPack website. You should periodically check these Terms of Use for changes. Your continued use of the PillPack Services following the posting of any changes to these Terms of Use constitutes your acceptance of the terms.

Privacy

Our Notice of Privacy Practices describes how your health information may be used and disclosed and how you can get access to this information. The PillPack Services are also governed by our Privacy Policy.

Content

All information, data, software, photographs, graphics, videos, text, images, typefaces, sounds, logos, and other material, including but not limited to the selection, coordination, arrangement, and enhancement of such content, contained on any PillPack Service is owned, controlled, or licensed by or to PillPack, and is protected by trade dress, copyright, patent, trademark, and other intellectual property rights and laws. You may not use the PillPack name, any related logos or trademarks, or any of the content described above without the express written consent of PillPack.

Health-Related Content

Please carefully review product information and package inserts regarding dosage, warnings, interactions, and other information before administering or using any device, drug, herb, vitamin, or supplement received through any PillPack Service. For other health-related content provided we try to be as accurate as possible, however such content is for reference only and describes general principles of health care and are not specific instructions for individual patients. If you have any questions about health-related content, please contact us at 855-745-5725 or your prescriber.

License and Access

Subject to your compliance with these Terms of Use PillPack or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of the PillPack Services. This license does not include any resale or commercial use of any PillPack Service, its contents (including the content described above); any collection and use of any product listings, descriptions, or prices; any derivative use of any PillPack Service or its contents; any downloading, copying, or other use of account information for the benefit of any third party; or any use of data mining, robots, or similar data gathering and extraction tools. All rights not expressly granted to you in these Terms of Use are reserved and retained by PillPack or its licensors, suppliers, publishers, rightsholders, or other content providers. No PillPack Service, nor any part of any PillPack Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of PillPack. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of PillPack without PillPack’s express written consent.

You must be at least 18 years of age to use the PillPack Services. Caregivers who are at least 18 years of age may create an account on behalf of a minor, but minors may not use the PillPack Services. You may not misuse the PillPack Services. You may not post or transmit through any PillPack Service any content that is illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights (including publicity rights), otherwise injurious to third parties or objectionable, contains or consist of software viruses or any form of "spam" or unsolicited commercial electronic messages. You may use the PillPack Services only as permitted by law. The licenses granted by PillPack terminate if you do not comply with these Terms of Use.

Your Account

You may need your own PillPack account to use certain PillPack Services and may be required to be logged in to the account and have a valid payment method associated with it. If there is a problem charging your selected payment method for an amount owed that is not covered by insurance (such as copays or cash purchases), we may charge any other valid payment method associated with your account. To learn more, please click here. For your account, you agree to provide and maintain true, current, and complete information about yourself. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password. You may choose to give access to a caregiver who can access your account on your behalf by following the process here. Except as provided in our Notice of Privacy Practices, PillPack reserves the right to refuse service, suspend or terminate your account, terminate your rights to use PillPack Services, remove or edit content in its sole discretion.

Communications with PillPack

When you use PillPack Services, or send emails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications (including emails, texts, mobile push notifications, or notices and messages on this Web site or through other PillPack Services) by or on behalf of PillPack to any email address, phone number, or mobile device associated with your account or otherwise directly or indirectly provided to PillPack. You can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. These communications may include personal information about your prescriptions, treatment, or benefits, and, in connection with such communications, we may use pre-recorded/artificial voice messages and/or automatic dialing devices. If you choose to share access to your mobile phone, carrier account, email, or PillPack account with others those individuals might also be able to see this information. Our Notice of Privacy Practices provides more information on how you may receive communications from us.

App Permissions

When you use apps created by PillPack, you may grant certain permissions to us for your device. You may be able to change the permissions given to us by modifying your device settings.

Sanctions and Export Policy

You may not use any PillPack Service if you are the subject of U.S. sanctions or of sanctions consistent with U.S. law imposed by the governments of the country where you are using PillPack Services. You must comply with all U.S. or other export and re-export restrictions that may apply to goods, software, technology, and services.

Multiple Facilities

PillPack has multiple facilities as part of its pharmacy network under common ownership. Your prescription may be processed and medication order filled at any site in compliance with pharmacy regulations. The dispensing pharmacy will always be identified on the prescription label. All PillPack pharmacy locations can be found in our Service Guide.

Disclaimer of Warranties and Limitation of Liability

THE PILLPACK SERVICES AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE PILLPACK SERVICES ARE PROVIDED BY PILLPACK ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. PILLPACK MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE PILLPACK SERVICES, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE PILLPACK SERVICES, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THE PILLPACK SERVICES IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY LAW, PILLPACK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. PILLPACK DOES NOT WARRANT THAT THE PILLPACK SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE PILLPACK SERVICES, PILLPACK'S SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM PILLPACK ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TO THE FULL EXTENT PERMISSIBLE BY LAW, PILLPACK WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY PILLPACK SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY PILLPACK SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

TO THE FULL EXTENT PERMISSIBLE BY LAW, IF, NOTWITHSTANDING THE OTHER PROVISIONS OF THESE TERMS OF USE, PILLPACK IS FOUND TO BE LIABLE TO YOU, PILLPACK’S LIABILITY WILL NOT EXCEED THE FEES PAID BY YOU FOR THE PARTICULAR INFORMATION OR SERVICE PROVIDED.

Disputes

Any dispute or claim relating in any way to your use of any PillPack Service, or to any products or services sold or distributed by PillPack or through pillpack.com will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement.

There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these Terms of Use as a court would.

To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our registered agent Corporation Service Company, 300 Deschutes Way SW, Suite 304, Tumwater, WA 98501. The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. We will reimburse those fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. Likewise, PillPack will not seek attorneys' fees and costs in arbitration unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location.

We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

Applicable Law

By using any PillPack Service, you agree that the Federal Arbitration Act, applicable federal law, and the laws of the state of Washington, without regard to principles of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and PillPack.

Site Policies and Modification

Please review our other policies, such as our Service Guide posted on this site. These policies also govern your use of PillPack Services. PillPack reserves the right to make changes to our web site, policies, and these Terms of Use at any time.

Severability, Waiver, and Entire Agreement

If any of these terms shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining term. PillPack’s failure to insist upon strict performance of any provision of these Terms of Use and policies will not be construed as an implicit waiver of any provision or right.

These Terms of Use and policies constitute the entire agreement between you and PillPack governing your use of the PillPack Services.

Copyright Infringement Complaints

PillPack respects the intellectual property of others. If you have a copyright concern, please follow our Notice and Procedure for Making Claims of Copyright Infringement

Questions or Additional Information

  • Email: hello@pillpack.com
  • Mailing Address:
  • PillPack LLC
  • 250 Commercial Street
  • Suite 2012
  • Manchester, NH 03101
  • Customer Care Center: 1-855-745-5725