Customer-obsessed science

Alexa woman with Echo Buds in ear.jpg
Fulfillment Center OAK4 in Tracy, CA

From the blog

View all
The latest research from Amazon scientists.
View all

News and features

View all
The latest news about scientific innovation at Amazon.
View all

Recent publications

View all View all

Collaborations

View all
Amazon engages with the science community in a number of ways.
View all

Working at Amazon

View all
Meet the people driving the innovation essential to being the world’s most customer-centric company.
View all
CN, 11, Beijing
职位:Applied scientist 应用科学家实习生 · 毕业时间:2023年10月 - 2024年9月之间毕业的应届毕业生 · 入职日期:2023年6月及之前 · 实习时间:保证一周实习4-5天全职实习,至少持续3个月 · 工作地点:北京朝阳区酒仙桥路恒通商务园区 投递须知: 1 填写简历申请时,请把必填和非必填项都填写完整。提交简历之后就无法修改了哦! 2 学校的英文全称请准确填写。 如果您正在攻读NLP,IR或搜索领域专业的博士或硕士研究生,而且对应用科学家的实习工作感兴趣。如果您也喜爱深入研究棘手的技术问题并提出解决方案,用成功的产品显著地改善人们的生活。 那么,我们诚挚邀请您加入亚马逊的International Technology搜索团队改善Amazon的产品搜索服务。我们的目标是帮助亚马逊的客户找到他们所需的产品,并发现他们感兴趣的新产品。 这会是一份收获满满的工作。您每天的工作都与全球数百万亚马逊客户的体验紧密相关。您将提出和探索NLP和IR领域的创新,基于TB级别的产品和流量数据设计机器学习模型。您将集成这些模型到搜索引擎中为客户提供服务,通过数据,建模和客户反馈来完成闭环。您对模型的选择需要能够平衡业务指标和响应时间的需求。
US, MA, Boston
Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart team of doers who work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers’ experiences. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling, and fun. Amazon.com empowers a smarter, faster, more consistent customer experience through automation. Amazon Robotics automates fulfillment center operations using various methods of robotic technology including autonomous mobile robots, sophisticated control software, language perception, power management, computer vision, depth sensing, machine learning, object recognition, and semantic understanding of commands. Amazon Robotics has a dedicated focus on research and development to continuously explore new opportunities to extend its product lines into new areas. This role is a 6-month Co-Op to join AR full-time (40 hours/week) from July 10, 2023 to December 15, 2023. Amazon Robotics co-op opportunities will be based out of the Greater Boston Area. Key job responsibilities We are seeking data scientist co-ops to help us analyze data, quantify uncertainty, and build machine learning models to make quick prediction.
US, MA, Westborough
Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart team of doers that work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even imagine yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun. Amazon Robotics, a wholly owned subsidiary of Amazon.com, empowers a smarter, faster, more consistent customer experience through automation. Amazon Robotics automates fulfillment center operations using various methods of robotic technology including autonomous mobile robots, sophisticated control software, language perception, power management, computer vision, depth sensing, machine learning, object recognition, and semantic understanding of commands. We operate hundreds of buildings that employ hundreds of thousands of robots teaming up to perform sophisticated, large-scale missions. There is a lot of exciting opportunities that are ahead of us. Amazon Robotics has a dedicated focus on research and development to continuously explore new opportunities to extend its product lines into new areas. This role is a 6 month co-op to join AR full time (40 hours/week) from July - December 2023 The Co-op will be responsible for: Diving deep into operational data and metrics to identify and communicate trends used to drive development of new tools for supportability Translating operational metrics into functional requirements for BI-tools, models, and reporting - Collaborating with cross functional teams to automate AR problem detection and diagnostics The Co-op must: Be currently enrolled in college/university and must have at least one semester/term/quarter of school left to complete after the end of the co-op Must be eligible and available for a full-time (40h / week) 6-month co-op between July to December 2023 About the team The Amazon Robotics Data Science team team builds models, runs simulation experiments and delivers analyses that are central to understanding performance of the entire AR system, e.g. operational and software scaling characteristics, bottlenecks, robustness to “chaos monkey” stresses -- we inform critical engineering and business decisions about Amazon’s approach to robotic fulfillment.
US, WA, Seattle
The ASFS Team is hiring an Intern in Economics. We are looking for detail-oriented, organized, and responsible individuals who are eager to learn how to work with large and complicated data sets. Knowledge of econometrics and macroeconomics, as well as familiarity with Python, Matlab, or R is necessary. This is a full-time position at 40 hours per week, with compensation being awarded on an hourly basis. You will use internal and external data to estimate macroeconometric models to answer critical business questions, also you will have the opportunity to collaborate with economists and data scientists. Roughly 85% of interns from previous cohorts have converted to full time economics employment at Amazon. If you are interested, please send your CV to our mailing list at econ-internship@amazon.com.
US, Virtual
Amazon Transportation Services (ATS) provides transportation and logistics services to businesses and customers worldwide. ATS is dedicated to ensuring that packages and products are delivered to customers in a fast, reliable and cost-effective manner. We are seeking an Intern Economist with experience in time series forecasting to join our science team to conduct research in demand forecasting. The successful candidate will work closely with the team to develop and implement forecasting models that will help improve the efficiency and reliability of our transportation services. We are looking for detail-oriented, organized, and responsible individuals who are eager to learn how to work with large and complicated data sets. Some knowledge of econometrics, as well as basic familiarity with R or Python is necessary. Experience with SQL, time series forecasting techniques, and machine learning methods would be a plus. These are full-time positions at 40 hours per week, with compensation being awarded on an hourly basis. You will learn how to build data sets and perform applied econometric analysis at Internet speed collaborating with economists, data scientists and MBAʼs. These skills will translate well into writing applied chapters in your dissertation and provide you with work experience that may help you with placement. Roughly 85% of interns from previous cohorts have converted to full time economics employment at Amazon. If you are interested, please send your CV to our mailing list at econ-internship@amazon.com. Key job responsibilities • Work with the Transportation Services team to understand the needs of the business and identify areas for improvement in the science space. • Analyzing large datasets and generating insights into demand patterns and trends. • Use time series analysis to develop forecasting models that can predict demand. • Collaborate with other scientists to test and refine the forecasting models. • Work with software developers to integrate the forecasting models into our transportation management system. • Monitor the accuracy and effectiveness of the forecasting models and make adjustments as necessary. • Communicate your findings and recommendations to team members and stakeholders.
US, CA, San Francisco
The People eXperience and Technology Central Science Team (PXTCS) uses economics, behavioral science, statistics, and machine learning to proactively identify mechanisms and process improvements which simultaneously improve Amazon and the lives, wellbeing, and the value of work to Amazonians. We are an interdisciplinary team that combines the talents of science and engineering to develop and deliver solutions that measurably achieve this goal. We are looking for economists who are able to apply economic methods to address business problems. The ideal candidate will work with engineers and computer scientists to estimate models and algorithms on large scale data, design pilots and measure their impact, and transform successful prototypes into improved policies and programs at scale. We are looking for creative thinkers who can combine a strong technical economic toolbox with a desire to learn from other disciplines, and who know how to execute and deliver on big ideas as part of an interdisciplinary technical team. Ideal candidates will work in a team setting with individuals from diverse disciplines and backgrounds. They will work with teammates to develop scientific models and conduct the data analysis, modeling, and experimentation that is necessary for estimating and validating models. They will work closely with engineering teams to develop scalable data resources to support rapid insights, and take successful models and findings into production as new products and services. They will be customer-centric and will communicate scientific approaches and findings to business leaders, listening to and incorporate their feedback, and delivering successful scientific solutions. Key job responsibilities Use causal inference methods to evaluate the impact of policies on employee outcomes. Examine how external labor market and economic conditions impact Amazon's ability to hire and retain talent. Use scientifically rigorous methods to develop and recommend career paths for employees. A day in the life Work with teammates to apply economic methods to business problems. This might include identifying the appropriate research questions, writing code to implement a DID analysis or estimate a structural model, or writing and presenting a document with findings to business leaders. Our economists also collaborate with partner teams throughout the process, from understanding their challenges, to developing a research agenda that will address those challenges, to help them implement solutions. About the team We are a multidisciplinary team that combines the talents of science and engineering to develop innovative solutions to make Amazon Earth's Best Employer.
IN, KA, Bangalore
Alexa is the voice activated digital assistant powering devices like Amazon Echo, Echo Dot, Echo Show, and Fire TV, which are at the forefront of this latest technology wave. To preserve our customers’ experience and trust, the Alexa Sensitive Content Intelligence (ASCI) team creates policies and builds services and tools through Machine Learning techniques to detect and mitigate sensitive content across Alexa. We are looking for an experienced Applied Science Manager to build industry-leading technologies in attribute extraction and sensitive content detection across all languages and countries. An Applied Scientist II will be working with a team of exceptional scientists to develop novel algorithms and modeling techniques to advance the state of the art in NLP related tasks. You will work in a hybrid, fast-paced organization where scientists, engineers, and product managers work together to build customer facing experiences. You will collaborate with and mentor other junior scientists to raise the bar of scientific research in Amazon. Your work will directly impact our customers in the form of products and services that make use of speech, language, and computer vision technologies. We are looking for a candidate with strong technical experiences a passion for building scientific driven solutions in a fast-paced environment. You should have good understanding of NLP models (e.g. LSTM, transformer based models) and where to apply them in different business cases. You leverage your exceptional technical expertise, a sound understanding of the fundamentals of Computer Science, and practical experience of building large-scale distributed systems to creating reliable, scalable, and high-performance products. In addition to technical depth, you must possess exceptional communication skills and understand how to influence key stakeholders. Key job responsibilities You'll contribute to the science solution design, run experiments, research new algorithms, and find new ways of optimizing customer experience. Besides theoretical analysis and innovation, you will work closely with talented engineers and ML scientists to put your algorithms and models into practice. Your work will directly impact the trust customers place in Alexa, globally. You contribute directly to our growth by hiring smart and motivated Scientists to establish teams that can deliver swiftly and predictably, adjusting in an agile fashion to deliver what our customers need. A day in the life You will be working with a group of talented scientists on researching algorithm and running experiments to test scientific proposal/solutions to improve our sensitive contents detection and mitigation. This will involve collaboration with partner teams including engineering, PMs, data annotators, and other scientists to discuss data quality, policy, and model development. You will mentor other scientists, review and guide their work, help develop roadmaps for the team. You work closely with partner teams across Alexa to deliver platform features that require cross-team leadership. About the hiring group About the team
US, WA, Bellevue
Economists at Amazon Delivery Experience (DEX) work directly with senior management to drive innovation in Amazon's retail supply chain and help solve key business problems in operations. You'll apply frontier economic techniques to product design, pricing, forecasting, program evaluation, and more. You'll build econometric models using our world class data systems and apply economic theory to solve business problems in a fast-moving environment. Economists at Amazon develop novel methods to process large data sets, solve quantitative problems, and contribute to the design of automated systems across the company. We're looking for a Senior Economist with a background in causal analysis to lead studies related to innovative delivery programs. Potential projects include understanding how customers value programs that enable products and packages delivered together, scheduled delivery, and sustainability as it applies to delivery services. To be successful in this role, you'll need to communicate effectively, work closely with stakeholders across DEX and our partner teams, and translate data-driven findings into actionable insights. You'll thrive if you enjoy tackling ambiguous challenges using the economics toolkit and identifying and solving problems at scale. We have a supportive, fast-paced team culture, and we prioritize learning, growth, and helping each other to continuously raise the bar. This position has a flexible location in New York (NY), Bellevue (WA), Vancouver (CAN), or Austin (TX). Key job responsibilities Lead data-driven econometric studies to create future business opportunities Consult with stakeholders in Delivery Experience and other teams to help solve existing business challenges Independently identify and pursue new opportunities to leverage economic insights Advise senior leaders and collaborate with other scientists to drive innovation Support innovative delivery program growth worldwide Write business and technical documents communicating business context, methods, and results to business leadership and other scientists Serve as a technical lead and mentor for junior scientists, ensuring a high science bar Serve as a technical reviewer for our team and related teams, including document and code reviews
JP, Tokyo
At Amazon, we're working to be the Earth’s most customer-centric company. The goal of JP Last Mile Technology Team is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class delivery experience through the introduction of pioneering new products and services in the last mile delivery space. JP Last Mile Technology Team is seeking a Senior Data Scientist to design, evangelize, and implement state-of-the-art solutions for never-before-solved problems, helping last mile space, based in Tokyo, Japan. As Senior Data Scientist you will work closely with other research scientists, machine learning experts, and economists worldwide, to design and run experiments, research new algorithms, and find new ways to improve last mile analytics to optimize the Customer experience. You will partner with technology and product leaders to solve business and technology problems using scientific approaches to build new services that surprise and delight our customers. Science at Amazon is a highly experimental activity, although theoretical analysis and innovation are also welcome. Our scientists work closely with software engineers to put algorithms into practice. They also work on cross-disciplinary efforts with other scientists within Amazon worldwide. *Related information [Department] https://www.amazon.co.jp/b?node=5637343051 [Data Analyst/Engineer] https://www.amazon.co.jp/b?node=5609906051 [Location] https://www.amazon.co.jp/b?node=5589794051 *Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/disability/jp Key job responsibilities The key strategic objectives for this role include: Understanding drivers, impacts, and key influences on last mile delivery dynamics. Drive actions at scale to provide low prices and increased selection for customers using scientifically-based methods and decision making. Helping to build production systems that take inputs from multiple models and make decisions in real time. Automating feedback loops for algorithms in production. Develop input and assumptions based preexisting models to estimate the costs and savings opportunities associated with varying levels of network growth and operations. Utilizing Amazon systems and tools to effectively work with terabytes of data. About the team Last Mile Execution Analytics (LMEA) team of JP works as an integral part of Amazon Logistics to ensure that its business intelligence, analytics, tools and planning needs are met. By providing information, insight, and decision support, we strive to enable success of all parts of Amazon Logistics. Our customer set includes senior management, station operations, external vendors, long-term planning, Ops technology (Voice of the Delivery Station, Voice of the Customer), network planning, and pretty much every BI and Ops teams in Amazon Logistics.
US, WA, Seattle
The Automated Profitability Management (APM) team improves the long term success of Amazon Retail by driving lower costs, and unlocking new product selection. Our teams build software and machine learning models to optimize contract negotiations between Amazon and tens of thousands of vendors offering millions of products. We focus on product costs but also cover supply chain (Who pays the initial shipping costs?), marketing (Should a vendor fund advertising?), reverse-logistics (Who pays for damaged products? What about unsold inventory?) and more. Our mission is to provide to our customers the world’s largest product assortment at competitive prices, through long term partnership with our vendors. We are looking for an Applied Science Senior Manager to lead the development of the science models that support the negotiation of purchase terms between Amazon and its vendors worldwide. You will manage teams of multi-disciplinary scientists and software engineers to design, build, and launch machine learning solutions to improve the efficiency of human negotiators and grow the share of fully automated negotiations. You will help the team create new negotiation workflows to reach agreements quicker, running experiments when necessary. To do so, you will work closely with product managers, retail category leaders, and other software engineering teams. Key job responsibilities · Set the vision for application of science modeling to business-to-business negotiations. · Manage and develop teams of scientists and software engineers. · Raise the technical bar across science and engineering work. · Lead the design, prototype, and deployment of machine learning models to optimize contract negotiations with Amazon vendors. · Manage a roadmap that balances short-term business impacts with long-term research projects. · Collaborate with product managers, category leaders, and software developers to incorporate models into production processes and influence business outcomes.