Easier for patients,
easier for you

Prescriptions should be sent to:
E-Scribe Amazon Pharmacy Home Delivery
Fax 512-884-5981
Address 4500 S Pleasant Valley Rd, Suite 201, Austin, TX 78744

Once we have a prescription on file, your patients will be notified that it's time to check out. From there, they can choose to pay with or without insurance. We’ll deliver in 2 to 5 days, depending on their shipping preferences. For recurring prescriptions, we notify patients when it's time for a refill so they can check out.

No. If this is the first time a patient is using Amazon Pharmacy they will need to sign up for Amazon Pharmacy using their Amazon.com account either online or through our app.

No. Patients need to sign up on their own.

No. Amazon Pharmacy’s site/app are for patients to request their medications. Scripts need to be submitted electronically via E-Scribe, via fax, or by phone. Please note that all controls are required to be e-scribed.

We stock most medications—schedule II controlled substances are one exception.

Amazon Pharmacy offers a wide selection of generic and brand medications used to treat chronic and acute health conditions. To find out if we can fill a specific prescription, search for a medication’s name on Amazon.com.

The following categories of drugs and supplies are not available at this time through Amazon Pharmacy:

• Breast pumps
• Compounded medications
• Medical devices (braces, insulin pumps, nebulizers)
• Pet prescriptions
• REMS medications
• Schedule II-controlled medications
• Suspensions (liquid amoxicillin, fluconazole)
• Vaccines

As part of our service, we’ll contact you about a month before your last refill to get your patient's new prescription in place. If we have any issues getting a refill, we’ll let your patient know before their shipment is sent out.

For non-controlled substances, consider prescribing 90-day fills for your patients, this can help them save time, be more likely to stay adherent with their medications, and for some patients even save money on with a reduced 3-month copay.

Amazon Prime members get access to prescription savings as part of their membership at no additional cost, along with FREE 2-Day Delivery. The prescription savings benefit is not insurance and can't be combined with insurance. It's a way for patients to save up to 80% on generic and 40% on brand-name prescription medications when paying without insurance. For more information, visit amazon.com/primerx.

If a prescription needs a prior authorization, we will work with you and your patient’s insurance company. In the event that the prior authorization requires additional action (such as an office visit or consultation), we will make that step as easy as possible by communicating what is needed to your patient.