Shopify Inbox

Name: Shopify Inbox
Brand: Shopify
Rating: 4.7 (3401 reviews)

Price: Free

Rating (4.7)

Reviews

3,401

Developer

Shopify

View demo store

Let customers self-serve with instant answers

Highlights

Popular with businesses like yours

Based in United States

Built for your business

Works with the latest themes
Use directly in Shopify admin

About this app

Launched

August 14, 2019

Languages

English, French, German, Italian, Japanese, Portuguese (Brazil), Spanish, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Korean, Norwegian, Portuguese (Portugal), Swedish, Thai, Turkish, Vietnamese, and Polish

Acquire new customers and close sales by connecting with shoppers in chat.

Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. In fact, 70% of all Inbox conversations are with shoppers making a purchase. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor your message to your customer. You can even recommend products or offer discounts to increase order value. Help customers faster with automated replies, FAQs, and a personal chat experience.

Turn on chat and track results with a seamless workflow in the Shopify admin.
Manage conversations from online store chat and Shop app.
Quickly understand who customers are with profile and cart details.
Send product recommendations, photos, and discounts without leaving the chat.
Automate greetings, contact capture, and FAQs to save you and your buyers time.

3,402 reviews

Overall rating

4.7

Counts per rating level

75% of ratings are 5 stars
2.5K
14% of ratings are 4 stars
485
4% of ratings are 3 stars
143
2% of ratings are 2 stars
73
5% of ratings are 1 stars
154

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants appreciate this app for its effective customer communication features, including real-time messaging, automated responses, and tracking updates. It consolidates all interactions into a single dashboard and offers access to customer profiles and order history. The app's tagging and categorization features, seamless integration with stores, and mobile connectivity are also praised. Merchants find the "Quick Replies" function, built-in product links, and chat functionality particularly useful. It's especially beneficial for small businesses, offering a user-friendly interface and valuable customer analytics.

January 16, 2024

This is a great, free chat app. The "Quick Replies" function allows many pre-written answers to be looked up very quickly. Also, the built in product links show the customers photos of the product and allows quick lookups of your products.

The mobile app is fantastic as well.

The only thing I would change or add would be a feature to send a message to a customer who has not yet chatted - like a chat bubble that says "Ask us a question" so they can see the chat box more easily on the website.

Clearsource

United States

Over 3 years using the app

December 20, 2023

I cannot say enough great things about Shopify Inbox! As a small business owner, I have tried multiple chat apps and always had issues with either high costs or technical difficulties. But then I discovered Shopify Inbox and it was a game-changer. Not only is it affordable (Free), but it has all the features I need to communicate with my customers efficiently. And best of all, no more frustrated customers due to buggy apps! Thank you Shopify Inbox for making running my online store so much easier.

Coastal Gifts Inc

United States

Over 3 years using the app

January 23, 2024

I totally love what Shopify has to offer to its customers! it's simple, fast and easy to use! The record keeping is fantastic all kind of data available to help fine tune strategies to drive customs to our store! best in its class!!!!!!

True Earth llc

United States

About 4 years using the app

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