Issue 1 April 2017

On-Call

In our inaugural issue, we focus on industry best practices around on-call and incident response.

Increment Staff
What happens when the pager goes off?
To discover the state of incident response across the tech industry, we surveyed over thirty industry leaders (including Amazon, Dropbox, Facebook, Google, and Netflix) about their incident response processes.
Increment Staff
Who owns on-call?
Industry leaders like Google, Amazon, Dropbox, Spotify, and Netflix are putting developers on-call for their software. We spoke to these companies to find out why.
Ryn Daniels
Crafting sustainable on-call rotations
Ryn Daniels shares strategies that everyone can use to build better, kinder, and more sustainable on-call rotations.
Increment Staff
The benefits of transparency: Interview with Sytse “Sid” Sijbrandij, CEO of GitLab
We spoke with Sid about GitLab’s recent outage, its aftermath, and the impressive level of transparency GitLab offered the public during the outage.
Increment Staff
Ask an expert: How should startups approach on-call and incident response?
We asked several industry experts if they had any advice for small companies who are just starting to set up their on-call and incident response processes, and here’s what they said.
Increment Staff
On-call at any size
We take a close look at how to make on-call work at any scale, sharing industry best practices that apply to companies at any size, from tiny startups in garages to companies the size of Amazon, Facebook, and Google.

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