All Stripe customers receive 24x7 phone, email, and chat help plus access to support centre resources. Our support plans give you additional guidance with access to designated technical and support teams at Stripe.
Talk to the same team whenever you need help. Your support team knows your integration and gives you extra attention to solve issues, faster.
Access high-touch help for business-critical moments and a designated support manager to share regular insights to help grow your business.
Get support from a team with deep knowledge of your business and a designated technical account manager to work directly with your engineers.
Choose the right level of guidance to help you grow your business with Stripe.
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Growth
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Premium
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Enterprise
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24x7, multi-channel support |
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Support centre access |
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Prioritised ticket routing for faster support |
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Designated support account specialists |
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Critical issue escalation for faster response and resolution |
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Access to technical resources for integration reviews |
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Proactive reporting, insights, and recommendations |
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Designated technical account manager (TAM) |
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High volume event management |
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Real-time incident monitoring and alerts |
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Dedicated channels in Slack or Microsoft Teams |
Nord Security is a leading provider of privacy and digital security solutions for businesses and individuals who need to feel safe online.
With over 15 million users, Nord Security constantly pushes the boundaries of payment optimisation. Nord Security turned to Stripe Enterprise Support to help uncover improvements in payment security, fraud reduction, and compliance to drive payment optimisation further.
After making the recommended improvements, Nord Security reduced unnecessary processing fees and interchange costs. Nord Security saw a 5.1% uplift in authorisation rates and 2.6% more transactions recaptured with Adaptive Acceptance.
Enterprise Support has absolutely helped us optimise processing and reduce declines. Working closely with a technical account manager gives us the opportunity to ask more questions and get detailed answers, faster.
Integration consultants and engineers guide you through every stage of your implementation, from strategy and design to technical development and launch. After your integration is live, our support experts provide optimisation recommendations and insights to help you maximise value.
Get more information to determine which plan is right for you.
We’re here 24x7 over email, phone, or chat. Get in touch if you have questions or need help with code.
Join the Stripe developer community and get help with technical questions on the official Stripe Discord channel.