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Shopping Help

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iPhone
Your Account
Payment & Pricing
Returns & Refunds
Shipping & Pickup
Viewing & Changing Orders
Shopping Experience
Online Exclusives
Policies
Apple Software
Questions & Answers
Gifting
Apple Print Products
Apple Recycling Program

How can we help?

We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, checking order status, returns, and more.

Help yourself.

Check order status, track or change your order, return items and more.

Go to your order

iPhone
- Where to Purchase
- How to Purchase
- How to Pick Up Your iPhone
- Activate Your iPhone
- Support and Training
- Additional Information
Learn moreabout iPhones
Your Account
- Benefits of an Apple ID
- Find or Reset Password
- Guest Checkout
- Manage Your Account
- Privacy Policy
Learn moreabout your account
Payment & Pricing
- Payment
- Tax
- Education Pricing
- U.S. Government Pricing
- Promotions, Rebates, and Coupons
Learn moreabout payments
Returns & Refunds
- Returns Policy
- How To Return
- Refunds
- Additional Information
Learn moreabout refunds and returns
Shipping & Pickup
- Shipping & Delivery
- Apple Pickup
- What's Next?
- Delivery Options
- Shipping Policies
Learn moreabout shipping and delivery
Viewing & Changing Orders
- Online Order Status
- Check Order Status
- Track Shipments
- Edit Your Order
- Cancel Order
- View or Print Invoice
Learn moreabout changing and viewing your orders
Shopping Experience
- Shop the Apple Online Store
- Experience the Apple Store app
- Sign Out of the Apple Online Store
- Find an Apple Retail or Reseller Store
Learn moreabout the shopping experience on Apple Online Store
Online Exclusives
- Engrave Your iPad, Air Tags or Apple Pencil
- Configure Your Mac
- Buy a Certified Refurbished Product
Learn moreabout Apple Online Store exclusives
Policies
- Privacy Policy
- Sales and Refund Policy
- Hardware Warranties
- Site Terms of Use
- Software License Information
- Security Policy
Learn moreabout Apple Online Store's policies
Apple Software
- Older Versions of OS X
- GarageBand Learn to Play
- QuickTime
- iWork
- Aperture
Learn moreabout downloadable software
Gifting
- Gifting Outside of the U.S.
- Gift Messaging
- Gift Wrapping
- Gift Cards and Certificates
- Corporate Gifting and Rewards
Learn moreabout gifting

†† We approximate your location from your internet IP address by matching it to a geographic region or from the location entered during your previous visit to Apple.