Alaska

Alaska Department of Commerce, Community, and Economic Development

For Alaska Residents Only:

If your issue is unresolved by Stripe Payments Company 888-926-2289, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here:

https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents:

Division of Banking & Securities
PO Box 110807
Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One

California

California Department of Financial Protection and Innovation

If California residents have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by e-mail at consumer.services@dfpi.ca.gov. or by mail at:

Department of Financial Protection and Innovation
Consumer Services
1515 K Street, Suite 200
Sacramento, CA 95814

Right to Refund

You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if Stripe Payments Company does not forward the money received from you within 10 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you.

If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have a right to a refund of your money.

If you want a refund, you must mail or deliver your written request to Stripe Payments Company at 354 Oyster Point Boulevard, South San Francisco, California, 94080. If you do not receive your refund, you may be entitled to your money back plus a penalty of up to $1,000 and attorney’s fees pursuant to section 2102 of the California Financial Code.

Customer Assistance

California customers using Stripe Payments Company’s money transmission services may receive live customer assistance by calling 877-793-9877 (toll-free) Monday - Friday (excluding federal holidays) between the hours of 8:00 AM and 6:00 PM PST.

Colorado

Colorado Division of Banking

CUSTOMER NOTICE
Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT: You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY: All complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
Email: DORA_BankingWebsite@state.co.us
Website: https://banking.colorado.gov/industry/money-transmitters

District of Columbia

District of Columbia Department of Insurance, Securities, and Banking

For complaints directly to the District of Columbia Department of Insurance, Securities, and Banking please send correspondence to:

District of Columbia Department of Insurance, Securities, and Banking
1050 First Street NE, Suite 801
Washington, DC 20002
Telephone Number: (202) 727-8000
https://disb.dc.gov/

Florida

Florida Office of Financial Regulation

For complaints, directly to the Florida Office of Financial Regulation, please send correspondence to:

Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, FL 32399-0376
Toll-Free Number: 1-800-848-3792

Illinois

Illinois Department of Financial and Professional Regulation

For complaints directly to the Illinois Division of Financial Institutions, please send correspondence to:

Illinois Division of Financial Institutions
320 West Washington Street
Springfield, IL 62786
Toll-Free Number: 800-532-8785

Maryland

Maryland Commissioner of Financial Regulation

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Stripe Payments Company (NMLS #1280479) at 500 North Calvert Street, Suite 402, Baltimore, MD 21202 or at 1-888-784-0136. See https://nmlsconsumeraccess.org/ for licensing information.

Minnesota

Minnesota Department of Commerce

Per Minnesota Statute 53B.27, Stripe Payments Company (“SPC”) is hereby notifying you of your right to voluntarily disqualify yourself from sending or receiving money transfers. This disqualification (“Disqualification”) is valid for one (1) calendar year from the time the request is received until three hundred sixty five (365) days have passed, unless you request to SPC that the Disqualification be in effect for a time period longer than one (1) calendar year. You must submit a written notice either by electronic mail to notices@stripe.com, or by certified mail to Stripe Payments Company, Attn: Legal Department, 354 Oyster Point Boulevard, South San Francisco, California, 94080, in order for you to request for your Disqualification to be terminated (“Termination Request”). Once the Termination Request is processed by SPC, it is considered effective immediately thereafter.

Per Minnesota Statute 53B.27, SPC is providing you with the following consumer fraud warning: please always remain alert to the possibility of fraud. You can always go to https://www.consumer.ftc.gov/scam-alerts to receive the latest information and practical tips from the United States Federal Trade Commission- a consumer protection agency. To report fraud or suspected fraud as it relates to your transactions with SPC, please dial the following toll free number: (888) 926-2289.

New York

New York Department of Financial Services

Stripe Payments Company is licensed and regulated as a money transmitter by the New York State Department of Financial Services.

New York customers can direct unresolved complaints to:

Consumer Assistance Unit
NYS Department of Financial Services
One Commerce Plaza
Albany, NY 12257
1-877-BANK-NYS (1-877-226-5697)
http://www.dfs.nygov/consumer/fileacomplaint.htm

Right to Refund for New York Residents

You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if Stripe Payments Company does not forward the money received from you within 10 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you.

If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted you have a right to a refund of your money.

If you want a refund, you must mail your written request to Stripe Payments Company at Legal Department, 354 Oyster Point Boulevard, South San Francisco, California, 94080.

Texas

Texas Department of Banking

After first contacting Stripe Payments Company either online (notices@stripe.com) or by phone at 1-888-926-2289, if you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to:

Texas Department of Banking
2601 North Lamar Boulevard
Austin, Texas 78705
Tel: 1-877-276-5554
http://www.dob.texas.gov/

Washington

Washington Department of Financial Institutions

Per Washington Administrative Code 208-690-205(2), Stripe Payments Company is providing you with the following consumer fraud warning: fraudulent transactions may result in the loss of your money with no recourse. To report fraud or suspected fraud as it relates to your transactions with Stripe Payments Company, please dial the following toll free number: (888) 926-2289.