Learn about refunds on Google Play

Google may give refunds for some Google Play purchases, depending on the refund policies described below. You can also contact the developer directly.

• If a purchase was accidentally made by a friend or family member using your account, request a refund on the Google Play website.
• If you find a Google Play purchase on your card or other payment method that you didn't make and that wasn't made by anyone you know, report unauthorized charges within 120 days of the transaction.
• If your refund request has been approved, see how long your refund will take.

If you are located in the European Economic Area or the United Kingdom and made a purchase on or after March 28, 2018, learn how to get a refund.

After you request a refund through the Google Play website or the “Request a refund” button above, you can check the status of your request.

If you don't find your purchase on the recent purchases list, you can request a refund from the Google Play website. Use the options below to request a refund.

Option 1: Request a refund on the Google Play website Option 2: Ask for a refund on the Google Assistant Option 3: Get support from the developer of the app

Refund policies are different depending on what you bought. Select a link for more information.

You may get an automatic refund if you uninstall a paid app shortly after first buying it. If you want to reinstall the app, you'll have to buy it again and you may not be eligible for a refund on that purchase.

If you give your account or payment details to someone else, appear to be abusing our policies, or don’t protect your account with authentication, we usually can’t issue a refund.

If you are able to refund an item that you bought on Google Play, any points earned on that purchase will be deducted from your Play Points balance and level progress.

• If you don’t have enough points to cover the deducted points from the refunded item, your points balance will become negative. 
• If you don’t have enough points to stay at your current level after the points are deducted from your level progress, you might go down a level. 
• If you made a purchase using a coupon, and you get the purchase refunded, you’ll get back any amount you paid using your form of payment and the points you used  for the coupon. You will need to exchange points for another coupon if available. 
• If you used points for an app, game, and in-app item and would like a refund, check our refund policies.
• Points used to support a good cause or for Play Credit are not refundable.

Learn more about Play Points Terms of Service.

If your video won't play properly, try these tips to fix playback issues. If you would still like a refund or you are requesting the refund for another reason, see the info below. 

Refund availability

• If you haven't started watching it yet, you can request a refund within 7 days of your purchase.
• If your movie or TV show is defective, unavailable, or doesn't perform as stated, you can request a refund within 65 days of your purchase.
• If you return the movie or TV show for a refund it may be removed from your library and you may not be able to watch it.

If your e-book or audiobook won't load or play, try these troubleshooting steps. If you would still like a refund or you are requesting the refund for another reason, see the info below.

Refund availability for single returns and books bundles

For refunds on e-books:

• You may request a refund within 7 days of purchase, except for rentals of e-books for which all sales are final.
• If the e-book doesn’t work, you can request a refund at any time within 65 days of purchase.
• If you bought an e-books bundle, you’ll only be able to request a refund for the full bundle.

Refunds on audiobooks depend on where you bought the audiobook:

• All sales are final, except for the following instances:
  • South Korean customers: You can request a refund within 7 days of purchase, as long as you have not started listening to the audiobook.
  • If the audiobook doesn’t work, you can request a refund at any time.

For refunds on bundles:

• You can request a full-bundle refund within 7 days of purchase, as long as you haven't downloaded or exported multiple books in the bundle.
• If a book in the bundle doesn't work, you may request a refund for that book within 180 days of purchase.

If your refund is approved, the e-book or audiobook may be removed from your library and you may not be able to read or listen to it.

Single issues

Single-issue purchases of magazine titles are not refundable unless you can't access the issue or there is a defect with the content.

Subscriptions

Subscriptions can be canceled at any time if:

1. You are unable to access the content, or
2. You cancel within the first 7 days of the subscription.

Tip: We can only refund active subscriptions, and are unable to refund subscriptions that have already ended. If you return a publication it may be removed from your library and you may not be able to access it.

Refund policy

1. Within 48 hours: You may be able to get a refund depending on the details of the purchase. Follow these instructions. 
2. After 48 hours: Contact the developer to troubleshoot and find out if you can get a refund. Developers have their own policies and legal requirements and may be able to give you a refund. 

Play gift cards and other prepaid Play balance, including cash top-ups, are not refundable or transferable unless required by law (for instance, underage user accounts). Promotional Play balance is not refundable or transferable.

• U.S residents who have redeemed gift cards or non-promotional gift codes may request a refund for their Google Play Balance if the amount is below $10.
• Brazilian residents who have redeemed gift cards or non-promotional gift codes may request the refund of their Google Play Balance.
• Korean residents who have redeemed gift cards or non-promotional gift codes may request a refund of the card amount for residual values of Google Play Balance equal to 40% or less of the face value of gift card.
• In accordance with the Fair Treatment of Financial Consumers Policy, Malaysian residents who redeemed gift cards or non-promotional gift codes may request a one-time refund of their Google Play Balance.

Important: This applies only to gifts of Google Play credit or Google Play Books purchased through Google. If your gift was purchased through a third-party retailer, contact the retailer for refund information.  If you want to return your gift, let the purchaser know so they can contact us.

Tips:

• We can only issue a refund to the person who purchased the gift.
• Refunds can only be issued for gifts which have not been redeemed.
• The gift code is not redeemable once the gift is refunded.
• Refunds for Google Play credit gifts are only available for 3 months from the date of purchase.

Donations to nonprofits are non-refundable. If you have problems with a payment, contact our support team.

Learn more about Stadia refund policies.

Refund turnaround times

Refunds from Google Play are returned to the payment method used to make the original purchase. Refunds take different amounts of time depending on how you paid. 

If your refund takes longer than expected, check your refund status on your Google Pay account. If the status is "Refunded," you'll see a credit on your form of payment. If the status is "Cancelled," the order was never charged and so you won't see a credit on your form of payment. 

Learn more about YouTube refund policies

Refund turnaround times

Refunds from Google Play are returned to the payment method used to make the original purchase. Refunds take different amounts of time depending on how you paid.

If your refund takes longer than expected, check your refund status on your Google Pay account. If the status is "Refunded," you'll find a credit on your form of payment. If the status is "Cancelled," the order was never charged and so you won't find a credit on your form of payment.