| Web: | mayocliniclabs.com |
|---|---|
| Email: | mcl@mayo.edu |
| Telephone: | 800-533-1710 |
| International: | +1 855-379-3115 |
| Values are valid only on day of printing | |
Frequently Asked Questions
Ordering Tests
Collecting and Preparing Your Specimen
Requesting a Test
MayoLINK
Submitted Orders
Supplies
- What if I want to order an item that is not listed in the supply catalog?
- How do I order supplies?
- How do I know which supplies I need for a test?
- Do clients have access to safety data sheets for Mayo Clinic Laboratories supplies?
- When will my supply order arrive?
- Can I add special instructions to my order? For example, instructions for rush orders, orders that exceed the maximum quantity, or changes to the delivery location?
- What if I have too many supplies?
- What if I urgently need a supply item?
Transporting Specimens
- To what address do I ship specimens?
- How do I determine if my specimen is a Category A infectious substance affecting humans?
- Which carrier should I use to ship specimens?
- How do I get my specimen through U.S. Customs?
- Can I order tests on or around holidays?
- How do I package and ship infectious material?
- How do I send a specimen to Mayo Clinic Laboratories from my international location?
- What are the specimen shipping requirements?
- How do I get my specimen through U.S. Customs?
- How do I ship a specimen to Mayo Clinic Laboratories?
Test Results
Accreditation
Test Development and Research
Billing
- Who can assist me with miscellaneous billing questions?
- How do I determine CPT codes for billing?
- Are there any tools available to manage my billing on a daily basis?
- When looking at the Daily Charge Report, what is the difference between add-on, reflexed, and bill-only tests?
- International: How do I pay for the test(s) I ordered? Can I pay my bill online?
- How do I pay for the test(s) I ordered? Can I pay my bill online?
- How do I use the prior authorization services? What tests qualify for prior authorization?
- Will you bill the patient's insurance for tests that I order?
Test Classification
User Registration
- What email address should I use to set up my profile?
- Why should I register for the Mayo Clinic Laboratories web site?
- How do I register as a user of Mayo Clinic Laboratories' web site?
- What domains do we need to have permitted by our firewall?
- How can I get access to a webpage?
- What if my email address has changed?
- How do I subscribe (or unsubscribe) to email updates?
- What if I change companies?