September 29th Support Team Meeting Summary

Feature Requests

There are a variety of feature requests that will expand the forum, but the team is united in addressing the bugs that need to be fixed first.

Discussion of PluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the WordPress.org Plugin Directory https://wordpress.org/plugins/ or can be cost-based plugin from a third-party Vulnerabilities in the Forums

Previously, all plugin vulnerability discussions were quickly removed from the forum, the account was flagged to prevent further disclosure, and the Plugins Team was notified.

Going forward, if the developer and Plugins Team have been properly notified, and the vulnerability has been publicly known for a time, discussion of that vulnerability is allowed, including any “me too” replies under the thread.

Please keep in mind that abuse of the forums for disclosing zero-day vulnerabilities remains a bannable offense.

Premium Product Support

Previously, premium product support was not allowed on the forums, and customers requesting help for premium products were directed to the product’s premium support venue, and the thread was closed.

Going forward, we’ll continue to enforce the same rule, but the threads will not be closed, in case someone with product knowledge wants to help there.

Pre-Defined Replies

A reminder that we have pre-defined replies for volunteers and for moderators. Please do make use of them, but so we don’t look like bots, please also personalize them a bit with each reply to make them your own.

WordPress.orgWordPress.org The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. https://wordpress.org/ oEmbed on Forums

We are happy to report that, thanks to Dion, it is now safe to insert wordpress.org links (like support docs) on the forums without them generating large embeds. 🙂

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

Agenda: Support Team Meeting – September 29, 2022

The weekly support meeting will be held on Thursday, September 29, 2022, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.. (a Slack account is required)

Here in the US MIdwest, it’s getting chilly at night and the leaves are just starting to turn.

Headlines / Community updates

This is where news that are relevant or good to know for the team from across the community are brought up and shared.

MetaMeta Meta is a term that refers to the inside workings of a group. For us, this is the team that works on internal WordPress sites like WordCamp Central and Make WordPress. Tickets

There are several tickets pending for the forums. What should we prioritize?

Vulnerabilty reports

We’re seeing a lot more “your pluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the WordPress.org Plugin Directory https://wordpress.org/plugins/ or can be cost-based plugin from a third-party has vulnerabilities” popping up in support topics and reviews. Typically, we’ve removed those messages and replied with the section of the plugin developers’ manual on how to report vulnerabilities. But if there’s a CVE or the vuln could be considered “well known”, should we just leave it and allow the many probable “me too” replies?

The Rosetta Forums

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, ort just to let us know you’re doing ok!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

Open floor

This part of the meeting only happens if there is time, the team aims to cover the pre-planned topics first in any given meeting.

When open floor starts, any topic posted either as a comment to this agenda post will be looked at, or as many as there is time for. If there is still time left after this, then meeting attendees may step forward with questions, comments, remarks, anything relating to the support team that they’d like to handle.

It is also important to note that not everyone is comfortable posting things publicly, there is complete understanding of this, and users are welcome to contact the team representative (@sterndata) via direct messages on Slack with whatever they wish the team to look at together.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

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Agenda: Support Team Meeting – August 4, 2022

The weekly support meeting will be held on Thursday, August 4, 2022, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.. (a Slack account is required)

A nice glass of iced tea

It’s that slow time of summer when it’s just to hot to do a lot. But let’s get ourselves a cool beverage, gather around, and have a chat.

Headlines / Community updates

This is where news that are relevant or good to know for the team from across the community are brought up and shared.

MetaMeta Meta is a term that refers to the inside workings of a group. For us, this is the team that works on internal WordPress sites like WordCamp Central and Make WordPress. Tickets

There are several tickets pending for the forums. What should we prioritize?

Reviews

There seem to be a lot of reports about “fake”, “invalid”, “wrong”, etc reviews lately. Let’s take a moment to discuss this.

The Rosetta Forums

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, ort just to let us know you’re doing ok!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

Open floor

This part of the meeting only happens if there is time, the team aims to cover the pre-planned topics first in any given meeting.

When open floor starts, any topic posted either as a comment to this agenda post will be looked at, or as many as there is time for. If there is still time left after this, then meeting attendees may step forward with questions, comments, remarks, anything relating to the support team that they’d like to handle.

It is also important to note that not everyone is comfortable posting things publicly, there is complete understanding of this, and users are welcome to contact the team representative (@sterndata) via direct messages on Slack with whatever they wish the team to look at together.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

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