WordPress VIP
Enterprise Support
WordPress powers more than 40% of the Web—the largest content ecosystem on the planet. We’re here to lead you through it.
WordPress VIP Support provides depth of service and WordPress expertise found nowhere else, so you can have the confidence to build better digital experiences. Working with our expert team means less time worrying about custom code, managing server infrastructure, choosing plugins and integrations—or whether you are securely positioned for growth. Expect a high-touch, hands-on partnership, committed to meeting your unique needs.
Support Tiers
WordPress VIP offers three levels of support packages.
Platform Support
Free your team from managing servers and patching software—our Platform Support ensures you are set up for secure and effortless scaling. World-class site management, guaranteed uptime, and industry-leading security free you from spending critical resources to manage your own cloud infrastructure.
Includes managed hosting, 24/7 global support services, security patching, WordPress core updates, support for the WordPress VIP Platform, automated code analysis, hourly backups, and more.
Application Support
Engage our team to assist you with building your own custom digital experiences. Application Support includes everything under Platform Support—and adds direct engagement from our team to support your custom application code.
Application Support helps your developers identify and debug issues at the application layer, resolving issues related to themes, plugins, and more. We also guide your team on best practices, and offer recommendations on code issues.
Premier Support
Extend and augment your team with our highest level of service and engagement. A named team of technical experts meets with you weekly, working through key initiatives to help you find the best solutions.
By acting as an extension of your organization, WordPress VIP reduces your risk, increases your speed and agility, and empowers your team to fill key gaps in skills and experience without hiring additional staff. We collaborate with you on everything from strategic planning, training, and enablement to ensuring day-to-day application stability and quality. Premier customers get access to architectural and security consulting, our highest SLAs, enhanced communications, and more.
“Everything from understanding how your edge servers and your CDN work to how your security teams work and your pen testing works—all of it gave me a sense of calmness to say, ‘Okay. We have a partner who can just go handle this.’”
Andrew Binns, COO, 2020 DNCC
Trying to contact support?
If you are a customer looking to get in touch with our support team, you can access our support portal here.