As of July 3, the Department of Human Services will require myDHR users to create a 14-character password to access their accounts on the DHS consumer portal. Longer passwords reduce the chance that your personal information might be compromised or hacked during a cyber attack.

The new 14-character password offers safe and secure access to all of your myDHR accounts, enabling you to apply for or check the status of your benefits, make child support payments or request clearances from a single point of entry to consumer portal.

There’s no need to guess at multiple passwords to access your personal information from different public agencies. The new 14-character password enables you to apply for or check the status of your benefits, make child support payments or request clearances from a single point of entry to myDHR.

Your new password must be a minimum of 14 characters but no more than 20 characters. It must contain at lease two of the following:

• Two upper-case alphabetic letters A B C D E
• Two-lower case alphabetic letters a b c d e
• Two numbers 1 2 3 4 5
• Two special characters ~ ! @ # $ % ^ & * ( ) _ + = – / \ [ ] : ; , .

If you forget the answers to your authentication questions, click the Forgot Password link and enter your email address. You will receive a link in your email account enabling you to reset your password.

Customers will be prompted to change their myDHR password every 90 days.

1. On the myDHR homescreen, click the Sign In button.
2. You will be directed to the myDHR Sign In screen.
3. Enter your Email and Password and
4. click the Sign In button.
5. Upon entering the correct username and password, you will be directed to the Answer Authentication Question and Update password page. You are required to select 5 security questions from the drop down menus, and enter the corresponding answers.
6. It is important that you select questions and answers that you will remember. If you forget your password, these questions and answers are used for resetting so to maintain access to the applications, these questions and answers are very important.
7. The password policy requires a password to be at least 14 characters in length but not exceed 20 characters, and have no blank spaces. The password must contain at least:
   1. 2 Upper Case alphabet letters,
   2. 2 lower case alphabet letters,
   3. 2 numbers, and
   4. 2 special characters.

For example MAkelifesimple00!!

8. Your new password cannot be a password that you’ve used in the last 12 months or include your email address. It must differ from previous passwords by at least 2 characters. Youmay use this password to access all of your myDHR accounts.
9. Next, you will enter and confirm your new password. Click the Save button.
10. If you receive an error message, double check that your password meets all specifications and that the same password is entered in both boxes.
11. Users will be directed to the DHS Account management page.
12. On the top right corner, click the User’s name.
13. To exit the DHS page, select Logout from the dropdown menu.
14. Users will receive an email confirming  the password has been successfully changed.
15. On the DHS login page, enter the Username and new password. Click the Login button.
16. Users will receive an email from Identity notifying them the Password being changed. You have completed watching the video on the updated myDHR password policy.

1. New to myDHR. Anyone who does not have a current myDHR account, must create an account. Click the Create Account button at the top left corner of the homepage to begin the online registration process.
2. As a new user, you will be directed to the my DHR Account Registration screen where you must complete all known information as requested. Please note that fields marked by the red asterisk are required to complete the myDHR account registration process.
3. To begin the application registration, enter your first name and last name.
4. Next, you will be prompted to answer the question, “Are you applying for yourself?”
5. Select the “Yes” radio button, if you are applying for yourself. If you are applying for someone else, select the appropriate radio button.
6. Scroll down and complete the Sign-In information section.
7. Enter your email address, and then re-enter the email address in the Confirm field.
8. Next, you must create a new password. The new password must be at least 14 characters in length but not exceed 20 characters, and have no blank spaces.

   The new password must contain at least:

   1. 2 upper case alphabet letters,
   2. 2 lower case alphabet letters,
   3. 2 numbers, and
   4. 2 special characters.

Please note that your the password cannot be a password that has been used in the last 12 months or include the user’s email address and must differ from previous passwords by at least 2 characters.

9. Re-enter the password in the Confirm password field.
10. Next, you must complete the Personal Information section
11. Enter your date of birth, Social Security number, Gender, Phone number information and select their primary contact preference.
12. You will then be prompted to answer the question, “Are you currently involved in any child support cases?” For this scenario, we will check the No radio button.
13. Next, you will complete the Residential Address section
14. Enter your personal information in the respective fields: Address, Apartment, City, County, State and Zip Code.
15. In the Mailing Address section, you have the ability to select whether your Mailing Address is the same as the residential address or if you wish touse a different mailing address. Enter your preference in the Residential Address field.
16. Once complete, click the Register button to proceed.
17. The Residential Address window will appear, verifying that the address provided is USPS registered. Click the Submit button.
18. The Security question window will appear next. Please provide answers for the XX7 security questions.
19. You may want to make note of them and store the information in a secure place for future reference. Now click the Submit button.
20. You will be redirected to the Account Registration screen. A prompt will direct you to check your email inbox for an Account Activation link.
21. Click the Activation Link and access the email from myDHRBenefits@mdthink.maryland.gov.
22. You will be directed to the myDHR Account Activation screen. To complete the myDHR account registration process.
23. On the myDHR Account Sign in screen, enter the registered email, password and
24. Click the Sign In button
25. You will be navigated to your Personal myDHR Account page, where you can start an application for benefit services.

1. Forgot your myDHR password? Just follow these easy instructions.
2. On the myDHR Account Sign-In screen, enter your registered email and select the “Forget Password” link.
3. You will be directed to the Forgot Password screen. Enter the email you used to register the account and click the Submit button.
4. The screen will refresh with a notification confirming “Password Request Submitted.”
5. Go to your email account and click on the email from myDHRBenefits@maryland.gov labeled, “Confirm your account.”
6. Click the ‘Confirm Password Change’ link in the email, and you will be directed to the myDHR, Reset Password screen.
7. Create a new password.
8. Your password must be at least 14 characters in length but not exceed 20 characters, and have no blank spaces.

The password must contain at least two Upper Case alphabet letters, two lower case alphabet letters, two numbers and two special characters.

Your password cannot include your email address or have been used in the past 12 months. It must differ from previous passwords by at least 2 characters. For example MAkelifesimple00!!

9. Next, enter and confirm your new password; and, click the Save button.
10. If you receive an error message, double check that your password meets all specifications and that the same password is entered in both boxes.
11. You will then receive a Password Changed notification. Click the Sign In button and you will be directed to the myDHR Account Sign In screen.
12. On the myDHR Account Sign in screen, enter your registered email, password and click the Sign In button
13. Now you have successfully completed the Forgot Password process. Log back into myDHR where you will be navigated to your Personal myDHR Account page. You may then proceed to start a New Application.

Strong passwords are crucial to secure your personal identification and information on the myDHR Consumer Portal. Your new myDHR password is part of a two-step authentication process. The first step requires you to create a 14-character password. Your new password must be a minimum of 14-characters but no more than 20 characters. It must contain at least two of the following:

• Two upper-case alphabetic letters A B C D E
• Two-lower case alphabetic letters a b c d e
• Two numbers 1 2 3 4 5
• Two special characters ~ ! @ # $ % ^ & * ( ) _ + = – / \ [ ] : ; , .

Step two requires you to answer authentication questions. Should you forget your password, correctly answering answers the random authentication questions will enable you to access your account(s) in myDHR. Should you forget the answers to the authentication questions, click the Forgot Password link. Enter your email address in the appropriate field and submit. A system-generated email with a link to reset your password will be sent to your email address. Follow the directions to reset your password in myDHR. You will be prompted to change your password every 90 days.

Additionally, when creating a unique password, please do not use your email address or use a password that you’ve have created to access other websites. Below are 10 great ways to create a unique myDH password.

1. Choose 4 Random Words with Unique Meaning: One of the simplest ways to create a strong password is to combine three or four random words that have a unique meaning for you. Avoid using words that have a natural flow such as “MyNameIsDavid”. Instead use words that have a special meaning for you such as MyDog$Rex12yr#
2. Create a Unique Phrases Using Special Characters and Numbers: Ihave2$Bike@home
3. Create a Password Based on a Memory: Vacay@Disney2019!; Seattle*Bucks71! (Starbucks was found in Seattle in 1971)
4. Create a Passphrase Acronym: Mdwb@ChiH1984! (My daughter was born at Chicago Hospital 1984!)
5. Create a Pattern: Use obvious keyboard patterns such as qwerty can be easily guessed by hackers. Consider inserting numbers and special characters with common pattern to create a stronger password, i.e. {ASDF!1234!ghjk}
6. Misspell Words: Intentionally misspell words to create secure passwords. Don’t forget to use required numbers and special characters.
7. Create a Formula: 1Dog+1Cat=8legsWas:
8. Use Brackets: Balto[Ravens]20. Try other types of brackets too, such as {} or []. And if you’re feeling really wild, maybe mix them up – use {] or (}.
9. Add a Random Word: $arah1974Bristul!
10. Use Repetition: Jake27!Jake27!